I am trying to cancel but your Chat is not working

I want to cancel my creative cloud - the deadline is tomorrow to avoid future charges, but the only way to cancel is through your chat and your chat button is not working, though it says agents are available. I've been trying for a couple days now and will be very upset if I can't get through to someone in time!

Which Creative Cloud membership do you want to cancel?
Learn how to cancel your Creative Cloud membership or subscription. http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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ITunes songs are in 2 different folders...trying to consolidate but "consolidate" button is not working?

I have iTunes running normally and great on my Imac, all playlists work and various ipods synching properly. I am planning to copy my entire Itunes folder to an external drive so I can recreate my itunes on another computer (I have done this before).
In surveying my folders before the move, I checked the size of my iTunes Media Folder (where all of the songs should be) and it was only 24GB. Strangely, I found that the remainder of my songs (190GB) are in a folder called "Library" which at the same level as the iTunes Media Folder within the iTunes Folder. This could possibly be from me having had my original itunes library on an external driver years ago but no matter the reason, I would like to clean up the file structure and get the songs back to the iTunes Media Folder where they should be.
In preferences I have both boxes checked for organizing the library. I then clicked Consolidate. They computer seemed to go through every song but after an hour everything remained the same.
Does anyone know the best way for me to actually move those songs from the "library" folder back to the iTunes media folder without screwing up my playlists?
Incidentally, it's the version of iTunes that would have been most current during summer of 2012.

Consolidate copies files that are outside of the designated media folder inside it, connects iTunes to the new copies and leaves the originals behind. Occasionally file permission problems may prevent iTunes from creating intermediate folders for the path it wants to use and files can end up somewhere else the user can access, e.g. Library or Desktop folders. (N.b. my experience is mainly with Windows)
Have you checked some typical entries in iTunes via Get Info > Summary tab to see where the file in question is actually stored. Perhaps iTunes is no longer connected to these particular files which is why nothing changed.
tt2

My imac is new, but your speakers do not work until you restart the computer

a few days ago to buy the iMac with OS X 10.7 Lion and the speakers do not work, reboot then run only when I'm desperatenot that happens, please help, thanks

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

My back button and refresh button and my yahoo tool bar are dimmed a lot when I open up firefox. So as a result, I cannot use the back button nor my refresh button AND my yahoo toolbar disappears a lot. I have tried to get on your chat session but it is a

<blockquote>Locked by Moderator as a duplicate/re-post.
Please continue the discussion in this thread: [/forum/1/688252]
Thanks - c</blockquote>
== Issue
==
I have another kind of problem with Firefox
== Description
==
My back button and refresh button and my yahoo tool bar are dimmed a lot when I open up firefox. So as a result, I cannot use the back button nor my refresh button AND my yahoo toolbar disappears a lot. I have tried to get on your chat session but it is always closed. I need one on one help. Please reply with resolution.
== This happened
==
Every time Firefox opened
== two or three months ago
==
== Firefox version
==
3.6.3
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 (BT-canvas) Firefox/3.6.3 GTB7.0 (.NET CLR 3.5.30729)
== Plugins installed
==
*-npdnu
*npdnupdater2
*Coupons, Inc. Coupon Printer DLL
*Coupons, Inc. Coupon Printer Plugin
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*6.0.12.448
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*Default Plug-in
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
*Shockwave Flash 10.0 r45
*Yahoo Application State Plugin version 1.0.0.7
*3.0.50106.0
*My Web Search Plugin Stub for 32-bit Windows
*Google Updater pluginhttp://pack.google.com/
*Google Update
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*Npdsplay dll

* If the menu bar is hidden then press and hold the Alt key down, that should make the Menu bar appear (Firefox 3.6 on Windows) (see [[Menu bar is missing]]).
* Make sure that you have the ''Navigation Toolbar'' and other toolbars visible: View > Toolbars .
* If items are missing then see if you can find them in the View > Toolbars > Customize window.
* If you see the item in the Customize window then drag it back from the Customize window to the Navigation toolbar.
* If you do not see that item then click the Restore Default Set button in the View > Toolbars > Customize window.
See also [[Back and forward or other toolbar buttons are missing]] and [[Navigation Toolbar items]]
See http://kb.mozillazine.org/Toolbar_customization

About cancle my product. trying to do last 2 days but your system is not responding.. i am going to take legal action about your cheating to customer

Hello, I have to cancel my products and trying to do last 3 days but your system is not responding. There is not option to cancel as you have written in your website. its a cheating. I am going to take legal action if you charge money from my account . Donot advertise wrong information and cheat to customer. When i tried to cancel my products there is no option to cancel by myself and it says contact to customer service but there is no any contact details. I am a lawyer and working as a customer right protection and i know very well how to take legal action for this kind of cheating. I am threating to you because your company is cheating to me by giving bad information and no communication method. my Products details is : Creative cloud photography plan(one year) order #AD006077093AU.

This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
Contact Customer Care

I want to cancel my membership but the chat is not available and can not call

I want to cancel my membership but the chat is not available and can not call

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?

iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?

Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards.

My iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Ple

Its been one month, my iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Please help me.

You clearly did not notice that you have joined a USER TO USER COMMUNITY FORUM
This is NOT Apple ,Apple do not read nor do they therefore respond
So if you would like to wind your neck in ........................
try a reset of iPhone and then a restore,best, as new and if it then functions correctly try restoring with your backup

TS1389 I can't transfer purchase item,every time i tune asks me to authorize the PC and when i authorize, i tune says , this is one pc out of your 5 pc. I followed everty step mentioned in this article but still it does not work.

I can't transfer purchase item,every time i tune asks me to authorize the PC and when i authorize, i tune says , this is one pc out of your 5 pc. I followed everty step mentioned in this article but still it does not work

I am having the same problem for one song. I've tried deauthorizing and then authorizing the computer but it doesn't work. I can play the song on my iPhone and iPad but not my computer. Any help here would be greatly appreciated.

I have adobe acrobat pro for windows and it is freezing up when I try to convert a word file to pdf... I have tried to get this done six ways from Sunday but it is just not working... help! Chris.

I have adobe acrobat pro for windows and it is freezing up when I try to convert a word file to pdf... I have tried to get this done six ways from Sunday but it is just not working... help! Chris.

It would be helpful to know what version of Acrobat, WORD, and operating system.
Without that info, I would suggest at this point to open your WORD file and then go to the print menu and print to file using the Adobe PDF printer. Open the created file in Distiller and see if you get a PDF. If so, check to see if AcroTray is running in the background.
You say you tried many ways. It would help to know what you tried and what worked or did not work, and at what point the failure occurs.

I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible..

I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible... direct support stinks.

Download AA 9 Pro from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. Make a new backup for your archive. You might also take the DVD to your library to see if it is a drive problem. You might also carefully clean the DVD with water and soap (do not use anything that would scratch the surface or you have destroyed it for sure) and see if that solves the problem. This is particularly an issue if you have finger prints or other crud on the DVD. However, it could also be a bad drive as I mentioned. Hopefully the download solves your problem in any case (I would backup the download to CD and/or backup HD).

I am trying to import movie files into to iMovie. They are home videos so I use handbrake and VLC to put them onto the computer and convert them to MPEG-4 files. I successfully imported two of the videos but the others are not working, they are all MPEG-4

I am trying to import movie files into to iMovie. They are home videos so I use handbrake and VLC to put them onto the computer and convert them to MPEG-4 files. I successfully imported two of the videos but the others are not working, they are all MPEG-4 files. Now, they are not compatible. How to I get them into imovie?

Hi
I use
• DV-PAL or DV-NTSC - or -
• AIC
Yours Bengt W

TS1538 red dot glowing on proximity sensor of my iphone 4 and it is dead. it is not connecting with itunes. tried hard reset it's not working as well. also followed iphone troubleshooting assistant but also it's not working. what am i supposed to do now?

red dot glowing on proximity sensor of my iphone 4 and it is dead. it is not connecting with itunes. tried hard reset it's not working as well. also followed iphone troubleshooting assistant but also it's not working. what am i supposed to do now?

Make an appointment at the Genius Bar at your local Apple Store or take the phone into an Authorized Apple Service provider.

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

Try perform below steps.
Open task manager by pressing Ctrl + Shift + Esc keys. Click on more details if the option available.
Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
Then hold windows key on your keyboard and Press R key.
It will open Run window
In Run window, type Appdata and click on Ok
Open Local > Adobe folders
Delete AAMUpdater and OOBE folders
Then navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE folders
Go back to Program Files (x86) and Open Adobe folder
Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
Download and install Creative Cloud App from below link
https://creative.adobe.com/products/download/creative-cloud
Then check

Need help to cancel by Creative Cloud Subscription and Live Chat does not work

I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
Regards,
Rajshree

I am trying to cancel but your Chat is not working

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