I am trying to cancel my deceased grandmothers mobile

I have contacted customer support numeous time now to cancel my deceased grandmothers orange account . I just keep getting told i will be called back, which does not happen. the pone has now been cut off. What should i do now?

Hi ,
Very sorry for your loss.
The death certificate is not required.
Please call us on 07973100150 and advise the account needs to be sorted we have a new process and will get this completed quickly.
Again sorry for the way this has been handled.

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