I am trying to cancel my subscription to Acrobat Pro Subscription (One Year Plan)

Please help!
I have been attempting to cancel my Acrobat Pro monthly subscription and followed the steps but the window that says "reasons for cancelling" does not pop-up. I am using a PC and based in Auckland, New Zealand

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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    ===========================================
    You may  not have everything you need to view certain sections of adobe.com. To address issues                     with your browser or media preferences see below:
    Please Use a Supported Browser
    Your browser (Internet Explorer 4 or earlier) is not supported by macromedia.com. For the best possible                     experience, please use the latest version of one of the following browsers:

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