I am trying to change the email address associated with my existing account to free up my university email address for use in obtaining Creative Cloud.

I am trying to change the email address associated with my existing account to free up my university email address for use in obtaining Creative Cloud.  Every time I go to the account settings of my existing account (which currently uses my university email, as I set it up years ago and had no idea it'd eventually cause problems), I enter a different email to use for that account but I continuously receive an error message saying "account changes cannot be saved."  It makes me think that it's because the email isn't verified (funny, it actually is verified since it has been the alternate email on the old account for years), but when I click the "send verification email" nothing happens (that is, no email is sent to that other email address).
Anyway, my university is now requiring that faculty create new accounts using our university email addresses in order to register/use Creative Cloud.  Am I able to delete my old account, or can anyone help me actually change the email address associated with my old account without getting a "changes can't be saved" error?

This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

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