I am trying to connect my iphone to itune but an error keeps popping up saying this phone cannot be used the software is not installed
what do i do, i am trying to connect my iphone to itune but an error keeps popping up saying this phone cannot be used the software is not installed?
Hi there 7890tim,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W.
Similar Messages
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When i connect my Ipod to my computer i get a message that says, "This Ipod cannot be used because the Apple Mobile Device service is not started." what do i do?
See:
How to restart the Apple Mobile Device Service (AMDS) on Windows -
I get error message 42032 when trying to connect an iPhone to iTunes. Any ideas how to fix it?
I get error message 42032 when trying to connect an iPhone to iTunes. Any ideas how to fix it?
Did you already try these suggestions?
Check USB connections
Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
copied from Resolve specific iTunes update and restore errors -
I have recently done the update to my iphone and then tried to backup my iphone to itunes and an error meesage has occured and now my phone isn't responding to anything and is stating that it needs to be restored back to manufacturers settings, Can anyone help?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari -
When i try to connect my iphone to itunes it comes up with a message saying "itunes could not connect to this iphone, an unknown error has occured (0xE8000012)
i have recently bought new laptop and downloaded/installed the newest itunes and this has happened.. any ideas?read
Error -50
Delete Storm Video, QuickTime, iTunes, then reinstall iTunes. See also KB TS1583for error -50 -
im trying to restore my iphone and itunes doesnt allow it to restore without updating. problem is that i have the latest update on my iphone so why is it forcing me to wait for a 7hr update download when i already have the update and only need to restore?
Sadly, the iPhone 3G can not be upgraded beyond iOS 4.2.1.
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I am trying to add new songs from Itunes to my Iphone but getting the message "This phone cannot be used because the rquired software is not installed. Run the Itunes installer to remove Itunes, then install Itunes again". This is the first time that I have had this issue as I have not had this message in the past. This must be a common thing but I don't what know what to do next. If someone would be kind enough to send me some advice, I would appreciate it.
Thanks in advance for your help. In the meantime, I remain stuck.
Cheers, PaulHi Wjosten,
I am running Windows 2007. -
When I am connecting my Iphone to Itunes I get error code 0xE8000003? How do I fix it
How can I fix this!!??
When I am connecting my Iphone to Itunes I get error code 0xE8000003? How do I fix it
Try here > https://discussions.apple.com/thread/2661257?start=0&tstart=0
And here > iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
FYI;
This is the Apple Support Communities > iPod > iPod classic > Discussions forum.
In the future if you have questions regarding your iPhone please post in the iPhone forum here. -
One computer crashed, the other was stolen along with iphone. I just got new computer & am trying to retrieve music from Icloud/itunes but it won't let me - says I need to deauthorize previous devices - how can I do that without the devices?
Deauthorize all.
Then authorize the active computers. -
Just restored and updated my ipod and now when I connect it to my computer I get a message saying "this ipod cannot be used because the Apple Mobile Device service is not started" what does this mean?
I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
I'm trying to download a film from iTunes but an icon keeps coming up to say manage settings. What do I need to do so I can download the film?
In order for this to work you will need to connect to the computer that she syncs with normally, change her settings to manually manage her music, add back the music she wants then manually add the music from your computer.
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I wanted to reset my device and delete everything in it. When I try to connect I tunes says "This IPod cannot be used because Apple Mobile Device service is not started". I have tried the reset all content but I couldn't remember the password. Actually, I don't remember that I had one. How can I reset and operate it the latest OS? Thanks!
Do you have WinXP, Vista, 7? Or Mac OS X?
See here
http://support.apple.com/kb/ts1567 -
this phone cannot be used because the required software is not installed. i have installed and re installed the program and every time i plug my iphone 6 in the same message pops up
Have managed to cure it based upon the following information received -
I keep having this problem with iTunes when I try to connect my iPod Touch to iTunes. I keep getting this error message: "This iPod cannot be used because the required software is not installed".
What I did:
Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes.
I have already done this required step about a hundred times and I am still getting this same error so if you have any idea of what I can do please help.
Solution
I was running the 64-bit version if iTunes, and I did uninstall and re-install just to make sure -- no luck. Turns out there's a really easy solution, I'll spare you the detail of how I figured it out, but if you encounter the same issue, here's the solution:
1) Using WinRAR (or any other decent archiving program), extract iTunesWindows64Setup.exe
2) Right click on AppleMobileDeviceSupport64.msi and choose Properties.
3) Switch to the Compatibility tab and check the "Run this program in compatibility mode for:" box, and select your only option, "Previous versions of Windows", in the drop-down box.
4) Click OK
5) Double click the AppleMobileDeviceSupport64.msi
6) Tell it to Repair your current installation
7) Done! -
I have a new iPod touch and when I connect it to my pc and itunes, a window says "this ipod cannot be used because the Apple Mobile Device Service is not started."
This might help restart it http://support.apple.com/kb/TS1567
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When trying to sync my iPad my computer says this iPad cannot be used because the apple mobile device service is not started. How do I start the apple mobile device service?
Follow this article: How to restart the Apple Mobile Device Service (AMDS) on Windows
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