I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from under about this mac and it is the same as the one one the bottom of the MAC any ideas ?
I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from about this mac and it is the same as the one on the bottom of the MAC any ideas ?
Did you purchase this product direct from Apple online, in an Apple Store, or through a third-party authorized reseller? Or did you buy it from an original owner whose Applecare plan was supposed to be transitioned to a new owner, by them?
Do you have an original shipping carton the unit arrived in?
If the product was a retail 'open carton' purchase and no
back-track is possible, contact the reseller.
And if the computer had seen a major service with logic
board replaced, etc, it may have other issues with serial
number vs one they may have assigned it. Usually a
new logic board may have the SN flashed or if a unit
was determined to be a reman, a new # assigned. But
that would appear in System Profiler, if officially reman.
If you registered a product anywhere with Apple, it would show on a web page along with its serial numbers, going back several years, at this page after you log in there.
https://getsupport.apple.com/GetproductgroupList.action
A blue text with triangle See all products and services opens an Apple ID
sign-in window, then the page changes to show your items & info about them.
If you run the serial number through online Lookup, what appears?
http://www.powerbookmedic.com/identify-mac-serial.php
Not sure if this helps, 'your product' should appear - if registered.
Good luck & happy computing!
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Try:
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Under Settings > Messages > Receive At, I see my phone number grayed out. This is because the phone number cannot be removed. However, one screen beyond that (tap on Caller ID), then it is not grayed out and I can toggle the email or phone number. Are you sure you are on the Caller ID screen and not the Receive At screen?
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As far as I know you can't delete the primary email address for an iCloud account. It's assigned when the account is created. But your neighbor wouldn't have been able to get into your iCloud account without your Apple ID and password. Are you sure the account wasn't still on your phone when you gave it to him?
You could migrate a copy of your data to a new iCloud account but I would still be concerned that someone else was using my old account, which presumably still has your data in it.
I'm fairly certain that you're going to have to have iCloud support help you sort this one out as they may have the ability to make changes to an existing account that users can't. Make an appointment with the genius bar at a nearby Apple store and have them take a look at it. If necessary, they should be able to contact iCloud support for you. -
I have used different VGA to mini port adaptors, different VGA cables and connected them to different external monitors and prjectors but the same thing happens. I am starting to think there may be a problem with the macbook itself however, when i have used a HDMI lead and adaptor to external monitors the external display is fine.
Hi there LDIMERY,
You may find the troubleshooting steps in the article below helpful.
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
-Griff W. -
I have iPad 2 and trying to connect to apple tv. Have gone into videos and music and put in my apple id and password but won't work. Pick up my PC fine though.
Any ideas? Have tried usual switching on and off again but no changeHere’s what you need to do to turn on AirPlay Mirroring on your iPad 2:
– Have iOS 5 installed on your iPad 2
– Make sure your Apple TV software is up-to-date. You can check for updates on the Apple TV by going to Settings > General > Update Software.
– Have your TV turned with Apple TV active and showing.
– Double-tap the home button on the iPad to bring up the Multitasking Bar.
– Swipe to move to the left of the Multitasking Bar, so you can see the set of controls just to the left of the volume adjustment slider.
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I put a Griffin case on my daughter's iPod Touch 5 and now there is no sound coming from the speaker. There is sound when we use the headphones. Is there a mute function that I may have switched on and if so how do I turn it off?
It was a gift bought by her Godparents in January and I live in the islands so I can't just drive it back to the store to have them look @ it!
Called Apple Support and spoke to 2 people who seemed baffled and who could only suggest I reset the device. Who h has not helped.
HELP!!!!!!!- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit -
iTunes will not display my iPhone on the device tab, message appears saying error in reading iPhone what can I do to correct this, I have tried everything suggested in apple support
- Try restoring on another computer.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
The song I downloaded (Slayer, Criminally Isane) cuts off about 3 seconds before the ending, I have tried re-downloding per apple support directions with the same results. What further actions may I take to fix this issue?
I'd report the problem to the iTunes Store.
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I keep trying to activate my keychain and sent to apple support all my passwords are correct as well as the sms code i recieved??
Hi 2 stroke,
I apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are having issues setting up or using iCloud Keychain, you may find the information and troubleshooting steps outlined in the following article helpful:
Get help using iCloud Keychain - Apple Support
Regards,
- Brenden -
can turn my phone on only when plugged into the power. everything is still accessable on the when when this is done. but it cant pick up a signal its just serching.
a message says i need to connect to apple/support but i can plug into the computer as its not getting any power and i cant turn on.
I need pictures and stuff baked up on it as i dont want to loose them.
I think the battery/aerial in stuffed as it go some water on it.
will it be possible to save the data when getting repaired???Hello there stidhambr15,
I was researching the issue you are having and recommend a couple of things. First it might be a good idea to reset the device following iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting found here http://support.apple.com/kb/ht1430
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't quite get the device going again, I recommend restoring the device.
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
Might even be a good idea to turn off the phone, reseat the SIM card, and turn it back on.
iPhone and iPad: How to remove the SIM card
http://support.apple.com/kb/ht5163
iPhone 4 (GSM model)
iPhone 4S
Cheers,
Sterling -
Is there anyone that has a problem with changing the Apps and iTunes language back to English after the IOS 7.1 updates on their iPhone? Ihave contacted Apple support and followed the step by step instructions and it did not change it to English. The original language is English. I reset all settings and turned the phone off and it still did not change the language in the software eventhough the settings for language is set in English. When I went on line support.apple.com, in the iTunes section it states that the software iTunes 11.1.7, I think changes the language in the Apps whenever there are updates in the IOS 7.1. Is there anyone that can help me.
T-OwensContent bought using one Apple ID cannot be merged or transferred to another Apple ID.
All you need to do is delete those apps belonging to your wife.
Check Settings > iTunes & App Store > Apple ID: > your own Apple ID here. If not, sign out here and sign in yours. -
I have done everything suggested several times. I am seeing more posts everyday from other people having problems
With FaceTime.This is not apple support and we cannot fix the issues with FaceTime. This is a user to user forum. There's a link to Apple support at the bottom of this page.
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Just upgrade my MacBook Pro Mid 2010 to Mountain Lion and tried to connect with Apple TV 3th gen. through Airplay and couldn't mirrorring video on my LG Smart TV screen.
Just paid US 99.00 for Apple TV plus US 19.99 to Mountain Lion for nothing @?$%& !!!!
Back again to mini display to hdmi cable.
could you help me????It is stated that mirroring requires recent hardware (2011 or later)
http://support.apple.com/kb/ht5404
However you can still use 3rd party solutions like Airparrot which do it via software -
I am Eileen. I'm from Perú.
I'm really concerned.
My iPad doesn't work since 2 months ago. And I can't do anything. In the Istore (where I bought my iPad, 1 year and 5 months ago) said that they couldn't repair it, and I must to go to USA to fix it.
So I'm trying to contact with apple support but it's impossible.
I hope you can contact me, and it would be better if someone who speaks spanish contact me.
Thanks.You may have to try and contact the authorized Apple support in Mexico or Brazil:
Latin America and the Caribbean
Brazil
0800-761-0880
Mexico
001-866-676-5682
iPhone:
001-800-692-7753
The 800-numbers to contact Apple (US) we see at the main Apple Store (US) are not
able to be used out-of-country; some listed in the Contact Apple are main numbers
though and one could pay the toll-charges to try ones luck...
•Apple - How to Contact Us:
http://www.apple.com/contact/
https://locate.apple.com/country
Find an Apple Authorized Service Provider?
Contact Apple for support and service
Sadly, most responding people here are just product owners and users; we do not represent
Apple, its policies, or other aspects of the business. As volunteers of our time, we, from our
places of residence or other locations convenient to our free time, we donate time and some
ideas on common to not-so-common technical or other issues; with no expressed or implied
warranty that our advice has any binding effect on anyone, and Apple is their own boss.
Often advice here cites Apple support articles that are published; some times persons with
experience unique that worked for them in certain circumstances, is shared. Other times
one may see a few wild guesses in attempts to help people with product issues. And most
times, suggestions to 'visit some Authorized Apple Service Provider' are all one can say.
Hopefully you can find someone at the Mexico or Brazil location that can give you some help
in regard to repairs or other alternatives; or perhaps a US independent authorized service
provider could look into your product & repair it; after you contact one to see what they'd do.
PS: did you find anything using these?
https://locate.apple.com/pe/es/
http://consultants.apple.com/locator-latin.php
Good luck & happy computing!
edited 2x
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