I am trying to convert a file from pdf. I can't see it after I hit convert to word and view converted files. How do I know if I have a subscription? Adobe is on my mac dashboard.

How do I tell if I have already paid for a membership? When I try to convert a pdf file to word, it looks like it is processing the task, but then I can't find the converted file when it says view converted file. Huh? Adobe is on my mac dashboard, I have had an account but can't see the results . . . thanks.

Hi subscription question,
I've checked your account; it looks like you tried to place two separate orders this morning, but it doesn't appear that either went through. However, it does sound as though you've been able to convert a file successfully. What happens when you log in to your account at https://cloud.acrobat.com/files? Do you see your converted file there? All converted files are automatically stored in your online account, even when you convert from within Reader.
Best,
Sara

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