I am trying to convert a pdf and it asks me to sign in and then i get a network error message

i am trying to convert a pdf and it asks me to sign in and then i get a network error message

Hi dougtimberlake,
We may need a little more information to go on to address the issue you're facing. Are you using ExportPDF to convert the PDF file--and from within Reader or directly via the ExportPDF website? It would also be very helpful to know the exact error message that you're receiving, and whether it happens with all the files that you try to convert, or just some. Please write back and provide a few specifics. In the meantime, please try the following:
Clear your browser cache (steps to do this vary by browser)
Check with your IT team to confirm if you have firewall/proxy settings that restrict the ability to upload files to the internet.
If the issue persists after the steps above, please try another web browser.  A list of supported browsers for accessing the ExportPDF service is available here: http://www.adobe.com/acom/systemreqs/
I look forward to hearing back from you.
Best,
Sara

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