I am trying to deactivate my photoshop Elements 9 on a crashed c drive, now on a external drive conn

I am trying to deactivate my photoshop Elements 9 on a crashed c drive, now on a external drive connected to my new computer. When I open, from the old C drive the deactivation option is not highlighted on the drop down menu- its not available. How do I deactivate this version on the old C drive(now external) so I can Activate on my new drive?

Probably the simplest solution is to contact activation support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
There's usually a place in that window where you can start a chat session and get it straightened out right away.

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