I am trying to download a free app and keep getting an 'unable to download application' saying I have to sign in to the iTunes store...and I have! What else can I do?
I am trying to download a free app and keep getting the message 'unable to download application' and says I have to sign in to the iTunes store...which I have! What else do I need to do?
We are using wireless...guess it's 3G. Are not having internet problems, synced with the computer even. Can't seem to get anything with iTunes even though we are signed in.
Similar Messages
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Not all of my perviously purchaced songs are showing up on itunes purchaced link on my account. It show that I have already purchaced them in the itune store, but i have no way of downloading them back into my library.
If they aren't showing in the Purchased tab in the iTunes store app (and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes) for redownloading then have you checked to see if they are hidden : http://support.apple.com/kb/HT4919 ?
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I need help I am trying to back my IPod up to I cloud but every time I try it says that I need to go to the ITunes store and press authorize!!! Can someone help me?
Sry about the delay! The message says exactly: The purchased item " A dog in a trap" (a book I bought) on the IPod " My IPod's name IPod touch could not be transferred to your ITunes library because you are not authorized for it on this computer.
Then at the bottom it said to authorize this computer for items purchased from the ITunes Store choose Store> Authorize This Computer. I have no idea where to go and how to do that! Please help!!!!!! -
Please Help!
That cryptic error message might mean that the payment information in your account is invalid. Check with your credit-card issuer to see whether a charge was denied. If not, see below.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing. -
I Was downloading a free app from the iTunes Store ,and could not it said because no money in my method of payment .if it is free why do I need to have a method of payment?
If you didn't setp your iTunes account, from the beginning, without a credit card, you'll have to either add a credit card to your account or redeem an iTunes gift card, regardless of whether the app is free or not.
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i downloaded apps from the itunes store and tried to sync them to my ipod touch but its not syncing.i even restarted my ipod several times but it doesnt seem to work....i tried to delete and re-install the apps but that too doesnt seem to work... and while syncing,the apps are shown in my ipod and after the ipod is synced the apps disappear... dunno wat to do .................please help........
Do you have Restrictions set that prevent adding the apps? (Settings>General>Restrictions).
What happens whenyou tru to download the apps directly to the iPod.
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
When i try to download a FREE app its making me enter my card details then saying declined why is this? Can anyone help me please?
Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html -
Want to get a free app but keep getting this response ' we could not complete your itune store request an unknown error occured (-9808)'?
I've done a search on here and haven't found any solutions posted for it for windows computers. You could try posting in the iTunes For Windows forum and see if you get any suggestions in there (are you able to download other items from the store e.g. a free app ?) - I use a Mac, the only things that I could think of to suggest trying is see if you get the same error on a different iTunes library :
creating and/or opening a different iTunes library : http://support.apple.com/kb/HT1589
or using a different user account on your computer in case it's a problem with that user account.
But you may want to try the iTunes For Windows forum first, apart from anything else you are likely to get better help for the above -
I am trying to download the InDesign CS5.5 update and keep getting "Update Failed" "Please contact your Administrator if you wish to apply updates on your machine". I have done this and now have Administrator rights, but I am still getting the message. How do I apply the update?
Direct Updates
https://www.adobe.com/downloads/updates/ -
i tried to buy an in app purchase but it told me my purchase couldn't be completed then told me to contact itunes store support?
This is why apple *****. Yesterday- everything is fine, today- contact support. Like I have time for this? My apple accounts have been a password/account/username/customer service nightmare. Is there no way that I can log in and manage my account myself? (by the way the manage account page is useless all my info is correct) Maybe find and fix the problem without waiting for apple to get back to me- possibly charging me for the privilege?
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Trying to load an app from the itunes store and asked to review the "Terms and Conditions and Apple Privacy Policy" as it has changed. There is no "Agree" selection available. Any suggestions? This appears to be associated with the iOS7 upgrade. Thanks
I have the same problem with my iphone 4 . I solve it with giving permission to the cookies on safari from the settings.
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When I try to download apps I get this message,"This apple I'd has not yet been used with the iTunes Store." What does this mean I should do?
Yes it does give me a link. Its tell me to review my account info but when I click on review it then says I need to upgrade my iOS but I am already using the latest iOS. Any suggestions?
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I downloaded iOS 8.2 on my iPhone 5s 32 GB and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on... I'm trying to log in from Settings > iTunes & App Store... not working... I have reset the phone twice, tried via cell service, and rebooted my wireless router..
As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
https://www.apple.com/support/systemstatus/
Edit -
Hey everyone
With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
This is what I have already tried to make it work:
Reset my iphone via iTunes (set it up as new iPhone)
Changed itunes store payment option from Click&Buy to credit card
restarted iPhone several times
scratched my head
checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
chewed my lip
finally sent a message to the itunes store support.. waiting for their answer
no changes so far. I still get the same error message.
Any ideas?
hugs
malziYou will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
Thanks
AndyI've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
I can't figure out why an issue that has kept so many people from purchasing a product has been ignored!
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