I am trying to download a rented movie and keep saying error and retry, I am trying to download a rented movie and keep saying error and retry, I am trying to download a rented movie and keep saying error and retry

I rent a movie a week ago and still is not downloaded, it keeps saying there is an error and retryWhat can I do???

Hello there, teterita.
The following Knowledge Base article offers a few recommendations to try when troubleshooting issues with iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Particularly:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
If you still find that you are unable to download your purchase, then you may want to report the issue using the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

HT1390 I've rented & downloaded a movie on my computer in itunes, but it does not show up on my Apple TV. Everything else shows up on Apple TV, including my computer's movie library. When I click on the movie in Apple TV it says I've already rented it.

I've rented & downloaded a movie on my computer in itunes, but it does not show up on my Apple TV. Everything else shows up on Apple TV, including my computer's movie library. When I click on the movie in Apple TV it says I've already rented it and asks if I want to rent it again. No, I just want to watch it.

Unfortunately I have to if I download it on my computer. I have rented itunes movies before directly using the Apple TV and it worked just fine and I could stay in the living room. Without clicking that icon on my computer, there was no way to watch it.

HT1657 I have rented movie on my apple tv. It stopped in the middle now i can't start it agen. it tells me to go to settings, download but no opption exists.

I have rented movie on my apple tv. It stopped in the middle now i can't start it agen. it tells me to go to settings, download but no opption exists.

Hello Pauljfield,
You may want to report the issue you've had with your rental to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

HT1848 I rented four movies on my mac and then transfered them to my iPad, i then did an update to my iPad, now the rentals are not on my ipad nor my mac. I did not watch them and I was charged for them. How do find them and transfer back on my iPad

I rented four movies on my mac and then transfered them to my iPad, i then did an update to my iPad, now the rentals are not on my ipad nor my mac. I did not watch them and I was charged for them. How do find them and transfer back on my iPad

If you moved them to your iPad then they will have been removed from your Mac. If they are no longer in the iPad's Videos app following the update then you will need to try contacting iTunes support and see if they will let you re-download them : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

TS1424 I rented a movie to play on my iPad. With 28min remaining the picture froze but the counter kept running. No sound. I tried everything....I reset my iPad...logged out of iTunes and logged back in and opened movie. It stopped at the same spot the ne

I rented a movie to play on my iPad. With 28min remaining the picture froze but the counter kept running. No sound. I tried everything....I reset my iPad...logged out of iTunes and logged back in and opened movie. It stopped at the same spot the next time

SharmFarm wrote:
Good ev Ning Mario49 firstly I would like to say a great thank you for your attention to trying to help me,,,,, i have looked at the links and will try everything stated first thing…
Hi Mario,,,,
I tried everything in your reply,,, thank you again,, I had done that once before and all was working great,,
I have just now tried the Reinstall via iTunes, about 20 into the download, the iTunes logo on the phone disappeared, and the Apple Logo appeared again,,, I waited until the iTunes stated that the download had finished, and the install was in progress,,,
Nothing happened, still the Apple Logo was visual on the screen, iTunes never recognised the phone which it was on my iTunes account previously,,,
Still just a bunch of lines, maybe 5 or 6 so small writing,, I personally can not read what it is telling me, someone said it reads, incorrect shutdown,,,????????
Please advise,???
I am now at a loss,,, I really became excited when I saw the iTunes icon after putting the phone into restore,,,???
Thank you again
D

HT204370 I tried to download a movie on my iPad but it didn't work... Is there some way I can access it on my computer now to download it? When I go to purchases in my iTunes it doesn't come up :-/

I tried to download a movie on my iPad but it didn't work... Is there some way I can access it on my computer now to download it? When I go to purchases in my iTunes it doesn't come up :-/

I tried to download a movie on my iPad but it didn't work
Could you walk us through what happened when you downloaded the movie?

I am trying to download to my new computer. It keeps saying I need to authorize this computer. Where do I do that?, How do I authorize the new computer to download automatically?

I am trying to download to my new computer. It keeps saying I need to authorize this computer. Where do I do that?, How do I authorize the new computer to download automatically?

Computer iTunes menu > Store > Authorise This Computer...

I keep getting this "text" saying, "It's time to change your ringtone". What does that mean? I can't get this other ringtone to download to my new iPhone 5s. Wjosten's suggest'didn't help. Sorry.

I keep getting this "text" saying, "It's time to change your ringtone". What does that mean? I can't get this other ringtone to download to my new iPhone 5s. Wjosten's earlier suggest didn't help. Sorry. I tried what he said to do, but I could not get the ringtone "coqui" to download to the phone after connecting it to the iTunes stores and backing it up. The ringtone in question is in my library, but I cannot copy it or move it to my iPhone. Hope somebody can help.

I keep getting this "text" saying, "It's time to change your ringtone". What does that mean? I can't get this other ringtone to download to my new iPhone 5s. Wjosten's earlier suggest didn't help. Sorry. I tried what he said to do, but I could not get the ringtone "coqui" to download to the phone after connecting it to the iTunes stores and backing it up. The ringtone in question is in my library, but I cannot copy it or move it to my iPhone. Hope somebody can help.

I rented a film on my iPad but when I try and watch it I get a message 'cannot load video' as soon as I get to around 15 minutes. The film is fully downloaded and paid for.

I Rented the film inhale on my iPad a few nights ago, this is not the first time I've rented from I turnes, I've don't it many times before and never had any problems. This time I cannot get the film to load. Every time I try to play the video it comes up with a message saying 'cannot load video' as soon as I reach around 15 minutes of the movi. and then shuts the video down. I'm annoyed because having got 15 minutes in my film will now expire in 48 hours even though I can't actually watch it. I'd like to see it tonight if anybody can help please, thanks.

Having the same problem. Watched 25 minutes of a rental and it stopped with the message"unable to load video"
Using current version IPad mini.
Ios7 is HUGH PIECE OF CRAP!!!!

I have a MacAir, mid 2011 model, and want to view video on my TV. I see that I need a mini display port to Hdmi but there are many of these. What exatly do I need and how does one view a movie downloaded to the MacAir on a TV screen?

I have a MacAir, mid 2011 model, and want to view video on my TV. I see that I need a mini display port to Hdmi but there are many of these. What exatly do I need and how does one go about viewing a movie downloaded to the MacAir on a TV screen?

Welcome to Apple Support Communities
That's exactly what you need. A Mini DisplayPort to HDMI adapter and a HDMI cable. See > http://support.apple.com/kb/HT4241?viewlocale=en_US
This is the only way to view a video on the TV. After connecting your MacBook Air to the TV, image on your TV should show immediately. Then, press Command and F1 keys to mirror your MacBook Air display, and open the video

I am trying to download a book on my ipad. It says I need to install itunes. I have itunes already. I frequently get a message to re-install itunes. I do, but I still get the message, and I still can't get the book on my ipad.

I am trying to download a book on my ipad. It says I need to install itunes. I have itunes already. I frequently get a message to re-install itunes. I do, but I still get the message, and I still can't get the book on my ipad.

you can download a new installer and serial number from Adobe at Adobe - CS2 Downloads

HT201364 Hi I have just bought a new Mac Book Pro 15" Retina display with 256 SSD and 8G RAM. I had my info transferred form my Previous Mac Book Pro late 2011 to this machine. When trying to download Mavericks it says it cannot be loaded onto this machin

Hi I have just bought a new Mac Book Pro 15" Retina display with 256 SSD and 8G RAM. I had my info transferred form my Previous Mac Book Pro late 2011 to this machine. When trying to download Mavericks it says it cannot be loaded onto this machine? Strange as I have just downloaded Pages, Numbers and Keynote...free? Thanks and Regards
Brian

Welcome to Apple Support Communities
You already have got OS X Mavericks installed (the Keynote, Pages and Numbers versions available in the Mac App Store are only compatible with OS X Mavericks).
You have got a Late 2013 MacBook Pro, which uses a special OS X Mavericks version that is not available in the Mac App Store. This is the reason why the Mac App Store is not compatible with OS X Mavericks even if you are using it. This will be fixed in OS X 10.9.1, when your Mac uses the same Mavericks version as all other Macs.
Until then, you can reinstall OS X through OS X Recovery > http://support.apple.com/kb/HT4718

Using Lightroom 5.5 and Photoshop CC2014. Images no longer open in Photoshop when using "edit in" command. Photoshop opens but no image when trying to move between LR and PS. Any suggestions?

Using Lightroom 5.5 and Photoshop CC2014. Images no longer open in Photoshop when using "edit in" command. Photoshop opens but no image when trying to move between LR and PS. Any suggestions?

1. You have allowed Apple to auto-upgrade your Mac
Turn off auto-update here:
Menu > Apple > System Preferences > App Store
2. The Icons on your dock are Aliases not real apps
They point to where the apps really are which is:
For Pages 5.2.2 in your Applications folder
For Pages '09 in your Applications/iWork folder
3. You are alternately opening documents randomly with either version of Pages
Both Pages have the same file extension .pages and there is no certainty as to which version opens them when you double click on a file.
right click on the file and choose which version you want to open it
4. Pages '09 can not open Pages 5 files
Pages 5 can not open Pages '08 files, and will convert and change Pages '09 and Word files.
It will also auto save opened files into its own format.
You can export these back to Pages '09 if you need to:
Menu > File > Export > Pages '09
5. Yes Pages 5.2.2 is a marked downgrade
Pages 5.2.2 has a few improvements but has had over 110 features removed and is buggy.
Sooner or later you will not be able to open a file or have it damaged in some way and it has a complex obscure file format largely incompatible with everything else, so you will not be able to rescue the contents of your file. If Pages or some third party server/eMail don't trash your file, eventually Apple will do it for you as it did when it released Pages 5 last September. I recommend using Pages '09 for the time being whilst you look for viable alternatives, some are here already and some are on the way.
For further information about what has happened:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=0882463378700 abf43a0f2433506bbbc&mforum=iworktipsntrick
Peter

HT1657 How do I get a refund for a movie that didn't play sound. (Since I wasn't sure if it was my computer settings, I repurchased the rental. The second download played with sound, although it was slighly out of sync.)

How do I get a refund for a movie that didn't play sound. (Since I wasn't sure if it was my computer settings, I repurchased the rental. The second download played with sound, although it was slighly out of sync.)

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I have downloaded Mountain Lion and Time Machine says that my Free Agent Goflex (Seagate) external 2gb drive cannot be used as it is read only. I tried disc utility to repair permissions but that block is greyed out. The disc verifies as being OKI

Since installing Mountain Lion, Time Machine says says that my Free Agent Goflex (Seagate) external 2gb drive cannot be used as it is read only. I tried disc utility to repair permissions but that block is greyed out. The disc verifies as being OKI What next?

Ok, I solved this problem! I ejected the drive and then disconnected it both from the power supply and the USB connector. I then reconnected everything and powered it up again and Then went into TM preferences and chose the drive as the backup. TM did a new backup (well over an hour) and now works as advertised.

When I try to sync my iPod with iTunes I can't because it says it's over capacity. It's not. It's a 16 GB iPod, it's only 105 songs on there. No movies or pictures or such. Anybody got a word of advise?

When I try to sync my iPod with iTunes I can't because it says it's over capacity. It's not. It's a 16 GB iPod, it's only 105 songs on there. No movies or pictures or such. Anybody got a word of advise? I've tried resetting the iPod but get the message that it's not possible cause i'm not connected to internet. I am though. Tried managing music manually. I've tried all the usual stuff.

Go to Settings > General > Usage and see how much is shown available and how much is in "Other".

I am trying to download a rented movie and keep saying error and retry, I am trying to download a rented movie and keep saying error and retry, I am trying to download a rented movie and keep saying error and retry

Similar Messages

Maybe you are looking for