I am trying to download an app from the App Store but it keeps saying my credit card information is incorrect when it isn't. Can you remove a credit card you have already entered?
I can't even download an app that I have already purchased without it showing me that I need to log into my account and them showing me where I need to reneged my credit card information.
Hi shelleymb,
If you are having issues downloading a song in iTunes such as you describe I would suggest using the steps in this article to troubleshoot -
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks for using Apple Support Communities.
Best,
Brett L
Similar Messages
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Whoops, I think I should have posted my message here...Anyway, I'm trying to download Bioshock Infinite from the app store but get a message saying I don't have enough disc space. The game requires 30 G and when I look at my internal hard drive it shows 60 G free.
What gives?Jenniferwood2829 wrote:
... so I don't understand why I still get this message when I show I have 15GB available in iCloud?
It means you do not have enough Space on your Device and need to create More Space on Your Device by Deleting some items off your device. -
I am trying to download an app from the UK store but I am registered in Germany and my ID is not accepted in the UK store. The app in question is not available in the German store. What do I do?
agolin wrote:
Thanks,
this *****, anybody knows the reason why this isn't allowed?
Each country's governement sets the rules for commerce in their nation - so things like copyright can limit foreign use, plus tax laws and such. For any intellectual property (software, books, music, audio, video), it is mostly copyright restrictions that limit cross border retail sales. -
I tried to download a program from the apple store after I have enter the password I have received a message (your apple ID have been disabled)
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Tried to download a book from the app store and didn't upload but 14 pages
I tried to download a book from the app store from my computer and when I clicked on it, it downloaded as an app on my ipad, but only 14 pages downloaded. After reviewing the comments on this particular purchase, others had the same problem and now we are all out the $12.99 it cost to purchase this product. Is there any way to get my money back?
Delete the book from the iPad and download it again, directly from the iPad, not your computer. You will not be charged again for the download. See if the complete book downloads then. If not, either email Apple at the store or call the number they provide under support.
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I have ilife 09 preinstalled on my mac and im downloading guitar lessons from the lesson store but lesson number 1 isnt there. can anyone tell me where i could get it?
You might profit from a visit to a Minneapolis Apple store. With a brand new Mac, I think they will be most helpful - not just with transferring files, but with other advice as well. And I strongly recommend you invest in a back up drive. The Apple folk can help with that as well.
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Apple store,just wanted to check on how to change my area settings in itunes from United States to United Arab Emirates(that's where i stay).it got changed when i tried to download google maps from the US store in itunes.please help me out here.Thanks
Please please help me, if you know how.
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I have tried to download an ap from the app store but can't as phone thinks I am in the US
I have downloaded the latest OS and want to download an ap. I found that I was unable to download the ap as my phone thinks I am in the US and won't let me access the UK ap store. How can I get my phone to reconise that I am in the UK so I can download app from the UK app store?
Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region...change here.
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My imac keeps crashing when trying to download logic pro from the app store
Hi guys i was hoping that you could shed some light on a few probs ive been having with the App store.
just tried to download logic pro on my imac which is running the latest version of mountain loin and it keeps crashing my mac out and restarting. im a little bit peeved as just spent over £100 on this programe.
can anybody helpit keeps crashing my mac out and restarting
The Logic Pro app is crashing?
Try deleting the app using this free utility > Uninstall your apps easily. MacUpdate.com
That will remove all the associated files not just the app itself.
Then re download the app.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase. -
I keep getting "hash mismatch" when trying to download Mountain Lion from the App store
I've been trying to download the new Mountain Lion from the App Store & keep getting "hash mismatch" message. I was able to download on my 1 computer, but no luck on the 2nd computer, which is up-to-date on all updates & software. Support even put a fresh copy of the App in my account & I still get that same message. Someone suggested AppCleaner, but how do you delete the OS to re-install the new. Didn't think that was possible. Any suggestions - I've tried quitting & logging out of the App Store & even re-starting (several times)
- Temporarily disable anti virus software if installed.
- Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select Mountain Lion. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase. -
I'm not able to open the iBooks library
Hello there, Summerrys.
The following Knowledge Base article reviews how to access the store from iBooks:
iBooks: Frequently Asked Questions (FAQ) about iBooks and the iBooks Store
http://support.apple.com/kb/HT4059
How do I access the iBooks Store?
An Internet connection is required. On iOS devices, iBooks includes the iBooks Store. Tap the iBooks icon and your bookshelf appears. In the upper corner, tap the Store button and the bookshelf flips around to reveal the iBooks Store. From the iBooks Store, you can browse books by title, author, or genre. You can also view featured books as well as books available on the New York Times bestseller lists (United States only). Tap on a book to see more details and download a free sample. When you buy a book, it will automatically appear on your iBooks bookshelf.
If you are using the iOS 7 app, you may want to try some of the recommended steps in the following Knowledge Base article for troubleshooting the application:
iOS: Understanding multitasking
http://support.apple.com/kb/ht4211
If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
Check for app updates.
Force the app to close.
Restart your device.
Update your iOS device.
Learn more about troubleshooting apps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I'm trying to download a game from the app store but nothing happens
im trying to download Deus Ex: ultimate edition but nothing happens it just stays at 0% and i meet all the requirements i dont know what to do
HI..
So your Mac is running v10.7.3 or later? Just making sure. Your profile indicates the iOS 5.1.1 ...
If you have anti virus software installed, disable that.
Make sure there's enough free space on the startup disk since the app is 15.51GB.
Click your Apple menu icon. From the drop down menu click About This Mac then select Storage from the menu.
Make sure there's a minimum of 15% free disk space. -
I've downloaded the latest iTunes, set the DNS to 8.8.4.4, set the search domain to google.com, reset my Apple ID and password, restarted iPhone 4, closed out of the iTunes Store App, reset the router, reset the internet connection etc. etc. with no luck still. Everything else on the iPhone and internet connection is 100% functional with the exception of me being able to connect to the iTunes Store to download an app. Why? How do I fix it? Thank you for any and all responses.
Ok..
Installing the Mac OS X 10.6.8 Update Combo may help this.
Restart your Mac after installing the combo then try downloading Lion.
It's ok to install the combo even though you are already running v10.6.8
BEFORE you do this make sure your Mac meets Lion's requirements:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OSX v10.6.6 or later (V10.6.8 recommended)
7GB of available spare
From here > Apple - OS X Lion - Technical specifications
Read this article before upgrading to Lion > Lion upgrade questions: Apple Support Communities
And here > What applications are not compatible with Mac OS X 10.7 "Lion"? What upgrade or substitute options are available for common incompatible applications? @ EveryMac.com -
I have no idea what to do and I keep trying it but it won't let me download it.
Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Its all in the title. I am trying to use bootcamp to download windows 7 on my macbook pro mountain lion, but I keep getting this error. I tried going to Disk Utility, and my active volume already is formatted under Mac OS Extended (Journaled), so I don't know how to fix it. I already backed up the volume on an external harddrive. Also, everything under the volume I wanted to edit is greyed out, and when I try to restore the backup that I created via time machine, it pops up with another error that says "Could not unmount volume "/" (Resource Busy).
Please be gentle, I'm used to using windows and don't know like anything about computers. If someone could give me a detailed explanation for these errors and a solution of how I could correctly download windows on my mac I would greatly appreciate it. Thanks!Try a restart.
If that doesn't fix the problem, shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application unistaller. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About
General information.
Isolating issues in Mac OS X
Troubleshooting Permission Issues
Step by Step to Fix Your Mac
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