I am trying to download and install adobe reader, but it is not working. Everytime I try, I get the download but when I try to install it, it goes somewhere but not on my screen for me to install. If I try to install again, it says only one copy can be in

I am trying to download Adobe Reader, I have Windows 7 on my PC. Every time I get the download, I click on it to install the program, and I get the usual messages but I never get the install message. When I try the download again, I get a message telling me only one copy of the program can go on the computer. When I check the program list, it is not there. I have to restore my computer before I can attempt the download and install again. I have tried this at least 6 times but cannot install Adobe Reader. Please help me out with this. I really like this product and prefer to use it. I had o originally delete the program, due to an update conflict.
Linda Eaton

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

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Thanks for this; my issue is that I have now supposedly purchased a retail version of Acrobat X1 (i.e just spent more $$, after the upgrade attempt to Acrobat X1 failed), and while this feigns an OK install, it fails in someway to override the "Upgrade Acrobat X1 version". E.G. once I load up to read an acrobat file the "upgrade version" executes/intercepts and ask for serial numbers and check for a previous qualifying version which I do not have, (BUT what I do have is the current retail version of acrobat X1 which is not recognised)
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Backup your PDF documents.
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Download and reinstall Adobe Reader from the App Store.
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