I am trying to download my PSE 9 disk on my new computer. i am getting an error message:
Error 1311. Source file not found.: D:\Adobe Photoshop Elements 9\Data1.cab. Verify this file exists and that you can access it.
PSE9 is normally installed in the default location C:\Program Files (x86) for 32 bit applications.
The D drive can be used for storing images. Have you chosen a non-standard default installation?
Similar Messages
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Im trying to download Final Cut Pro from the App store but I keep getting an error message when I hit "buy app"
The error message reads: We could not complete your request, please contact Itunes support to complete this option.You are almost there:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I got an error message that I should connect to Wi-Fi after trying to download a Book Sample from the iBooks Store. I still get this error message even after I bought, downloaded, and transferred the file to my iPad's iBook thru iTunes. Wi-Fi ain't cheap.
Hi I had a similar issue to you, I could connect to the router but no internet. Here is my explanation of how I sorted it.....I hope this works for you.
*To anyone that is reading this it appears that the problem lay in the airport setting: IPV6: set to 'Automatically'. I turned it off (after reading someones plight on MacFixIt) & everything is back to normal.*
*The worrying thing is although my problem was extreme with other computers on the network being locked out nothing was changed, one minute it worked the next it didn't. Reading on other forums it appears to be a problem with laptops (but I could be mistaken). A lot of people on the Macfixit forum are complaining of network just dropping out even when they are next to the router.*
*I hope this is the fix (although I dont know why it suddenly went to sh*t!) & I hope my hair pulling & trawling the forums can help someone else out.*
Much Respect
Lammo -
Trying to Transfer iTunes to a New computer, but I get the error message The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes --- HELP
Did you downgrade iTunes? What version is listed in Help> About iTunes?
If you don't have iTunes 10.5.2, download it from here -> http://www.apple.com/itunes/download/
If you have iTunes 10.5.2, try re-creating your iTunes library. -
I'm trying to install Creatice Suite 5.5 on a new Mac but I get the error message "Inconsistency in the installer database. Please restart your computer and install again."
I have restarted but that doesn't help.Jonkpirateboy did you migrate/transfer/copy your CS5.5 application to this new Mac?
If so then please utilize the uninstallers located in the Applications/Utilities/Adobe Installers folder. You will then want to run the CC Cleaner Tool located at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Finally if you need a fresh copy of the installation files they are available for download at Download CS5.5 products. -
I am trying to download itunes 10 on to my older computer that currently has itunes 8. It works it way through most of the install process but ultimately notes "there was an error creating a temporary file necessary to complete this installation." I just updated my windows (I believe it is XP).
The new icon is now showing on my desktop but won't allow me to open it, saying it wasn't installed correctly and to re-install....which I can't seem to do.
Any insight would be very much appreciated. thanks.Follow the instructions of tt2 given in: https://discussions.apple.com/thread/5822086
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I recently purchased an ebook, downloaded all the correct software and when I go to put it into my library i get an error saying "connection error" cannot connect to activation server. HELP!
I have this same problem in October of 2013. I am unable to import .ics files into Lion that I exported from my Snow Leopard MacBookPro without losing all of my future events (which all have alerts attached). All of the events from BEFORE today's date are successfully importing, presumably because they are no longer expected to trigger alerts via Apple Mail. After my first unsuccessful attempt, I learned that iCal was communicating with iCloud by default. I have since turned off iCloud, but I have not found a solution to the problem. Harvey
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New Computer and trying to download form Adobe my subscription to the new computer (Adopbe Acrobat) need help!
Hi Kevin,
You can download Acrobat from: Free Acrobat XI Pro | Download Adobe Acrobat XI Pro free trial
and use your Adobe ID (email address) to license the software.
Please use the same email that you used to purchase the subscription.
Regards,
Rave -
I'm trying to download my existing iTunes account onto my new computer. For one, every time I try and download it it takes a second and then says "thank you for downloading iTunes!" and after that there's nothing, no results, no download. I read the instructions, and I looked on my toolbar. There appears to be no pop-up control and I can't find anything relating to it. I have Windows 8, in case that makes a difference. This shouldn't be a problem, but it is, so....HELP???!
See this migrate iTunes library post.
tt2 -
trying to download LR5 that i purchased about three month ago on a new computer but I get an error msg. why??
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR -
I am trying to authorize my computer and I get an error message: The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. Help?
I used Terminal to change the permissions on the folder in question. I followed the instructions in this article:
iTunes: Missing folder or incorrect permissions may prevent authorization
In my case, the folder was there, so I needed the command to change permissions on the folder, not to create one. I was hesitant to use Terminal b/c I know that if I made an error I could wipe out my hard drive or render my computer unusable. So to be SURE I didn't make an error, I carefully copied the command from that page and *pasted* it into Terminal. Also, before I could do anything in Terminal, I had to go change my admin password (it had been a blank password before and that's not acceptable for making changes in Terminal). I was just super careful when entering my password or doing anything else while Terminal was open (making sure I didn't accidently hit the spacebar or another key, etc.) And it fixed the problem right away.
What was confusing for me was that the iTunes error message said to change permissions in the FINDER, which is what I was trying to do. It didn't mention Terminal. What would really be helpful is if Apple included a link to a page like this in their error message. -
I am trying to change my Apple ID. Try to do this I keep getting an error message saying ‘This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.’ The email address that I want to use did use to be my recovery email but I have changed it, so that address is no lonegr associated with my account. I do not understand why I cannot use it as my Apple ID now. Can anyone help?
Contact iTunes customer support for assistance.
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I am trying to setup my Macbook Air to make & receive calls but I am getting an error message stating "FaceTime and iCloud must be signed in to the same Apple ID to use iPhone Cellular Calls" when selecting the box to turn on iPhone cellular calls on my Mac. I have OS X Yosemite 10.10.2. I am signed into iCloud, FaceTime, & Messages with the same Apple ID. Is anyone encountering this?
Hi,
The Same Network is only needed for the Text Forwarding part of the Messages app on both and the iMessages account's Text Forwarding.
I understand Blue Tooth is On but have your paired the two devices for Handoff and Continuity ?
I cannot do this bit on my Mid 2011 iMac so I am a bit lost as to the actual settings.
8:13 pm Thursday; April 9, 2015
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
I am running Windows 7 and have tried to install iCloud. No matter what instructions I follow, I still get the error message "This Apple ID is valed but is not an iCloud account." How can I resolved this?
I've tried both. First, I tried on my pc, where iTunes had installed iCloud when it last updated. I have iTunes installed on this computer (and on my iPad and iPhone), but that wasn't the issue.
So I went online, thinking I needed a separate iCloud Apple ID, but it prompted me for my current Apple ID and gave me the message about my ID being "valid" but not an iCloud account," which, lol, was what it had asked me to do in order to create one. I checked, and at least one other user is having the same issue. I'll attempt to copy/paste the Support request url: https://discussions.apple.com/thread/4430653?tstart=0
Thank you for any help you can give.
Trish
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