I am trying to download pictures from my canon rebel eos to my Ipad but i get the message "this device is not supported" what can I do ?
I just bought an Apple Lighting to USB Camera Adapter. When I got home to and connected it to my Canon Rebel EOS Digital Camera. I received the error message "This device is not supported" I was wondering if there is any software or drivers I need to download?
Thanks
Don
I use Canon Cameras and have no problems downloading photos from the camera to the Lightning to USB Camera Adapter. My questions and suggestions might be basic but just to make sure:
1. This is an iPad forum area. Are you using the lightning to USB camera adapter with an iPad? Your info in your original post says iPod. I'm not sure that the adapter works with an iPod.
2. After you connect the adapter to your iPad and then use a USB cable to connect the adapter to the camera did you turn on the camera?
3. If you did turn on the camera and still did not get the import of photos to start try a reset your iPad. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. This will not cause any data loss.
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Greetings cdewinkel,
It seems your iPad is not staying connected to your computer during syncing. The following article provides a number of troubleshooting steps which may help. This article is intended for devices which are not being detected, but the troubleshooting steps are relevant to your issue:
If you don't see your connected device in iTunes for Mac - Apple Support
Make sure that your device is on
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Your iOS device won't respond or turn on.
Your iPod won't turn on.
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Learn more about using USB cables with your Mac.Make sure that your device trusts the computer
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Restart your iOS device or reset your iPod.Restart your Mac
Turn your Mac off and back on.Update your software
Check for software updates on your Mac.
Check for an iTunes update.
Check your security software
If you have security software installed, learn how to resolve issues between iTunes and your security software.
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If you still don't see your device in iTunes, contact Apple Support.
Thank you for contributing to Apple Support Communities.
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