I am trying to download the the 3.6 version and keep getting a message which says corrupted image and not downloaded because of that.

I am a user of firefox but have the 2.0 version and am trying to update to the newer version.

Do you have OS X 10.3.9 or earlier? Firefox 3.6 requires at least OS X 10.4 and you get that error if trying to install it on an earlier version of OS X.
The last version of Firefox that works on OS X 10.2 - 10.3.9 is Firefox 2.0.0.20 available from ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/2.0.0.20/mac/en-US/

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When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?

When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?

This is asked and answered many time each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again.

I'm trying to import photos from my iphoto library, but keep getting a message saying I cant import from 7.1.5, that I need to upgrade to 7.1.5 or later. But I have version 8.1.2. I don't know what to do. I've been able to import in the past.

I'm trying to import photos from my iphoto library, but keep getting a message saying I cant import from 7.1.5, that I need to upgrade to 7.1.5 or later. But I have version 8.1.2. I don't know what to do. I've been able to import in the past.

Sounds like an issue with the iPhoto Library
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. H

I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. Have Disabled UAC and Startup items and Services with no success. Please help - frustrated to no end. Can someone help me?

make sure you're using the adobe cleaner, not crap cleaner, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
copy the installation files to a desktop folder and install from there.

I have a 4S and just tried updating to the latest iOS version and my phone went into recovery mode and iTunes says I need to restore to factory settings. Anyone know how I can fix my phone without losing all my content?

I have a 4S and just tried updating to the latest iOS version and my phone went into recovery mode and iTunes says I need to restore to factory settings. Anyone know how I can fix my phone without losing all my content?

You would only be able to restore to a backup to iCloud or iTunes:
Restore from Backup
Cheers,
GB

I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'. i know my connection is active, so how can I fix this problem?

I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'. i know my connection is active, so how can I fix this problem?

Hi there pamela123456,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
-Griff W.

HT4623 I have two iPads one has iOS 7.0.4 the other has 5.1.1 have tried to update the 5.1.1 but keep getting message no update available

I have two iPads one has iOS 7.0.4 the other has 5.1.1 have tried to update the 5.1.1 but keep getting message no update available

The first generation iPad can not be upgraded beyond 5.1.1

I just tried to install the new IOS version and now my screen is all black.. since an hour. My power button is broken so i cant reset my phone. When i plugg it in my computer, it makes a sound, but the screen stays black. MAY YOU HELP ME PLEASE???

I just tried to install the new IOS version and now my screen is all black.. since an hour. My power button is broken so i cant reset my phone. When i plugg it in my computer, it makes a sound, but the screen stays black.
WHAT TO DO

carter87 wrote:
so i bought this Iphone 4 thats jail broken,
Return it.
Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues
Security vulnerabilities: Jailbreaking your device eliminates security layers designed to protect your personal information and your iOS device. With this security removed from your iOS device, hackers may steal your personal information, damage your device, attack your network, or introduce malware, spyware or viruses.
Inability to apply future software updates: Some unauthorized modifications have caused damage to iOS that is not repairable. This can result in the hacked iPhone, iPad, or iPod touch becoming permanently inoperable when a future Apple-supplied iOS update is installed.
... It is also important to note that unauthorized modification of iOS is a violation of the iOS end-user software license agreement and because of this, Apple may deny service for an iPhone, iPad, or iPod touch that has installed any unauthorized software.

HT5622 When I tried to use my saved credit card, I made an error & it didn't work. Now, although the error is corrected, I keep getting a message that the card is declined. Can I fix this, or will the error time out?

When I tried to use my saved credit card, I made an error & it didn't work. Now, although the error is corrected, I keep getting a message that the card is declined. Can I fix this, or will the error time out?

Hello KGDJ,
Thanks for using Apple Support Communities.
When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message
For more information on this, take a look at:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
Best of luck,
Mario

Just tried to install the latest firmware version and the screen has been grey for the last 30 mins

Just tried to install the latest firmware version and the screen has been grey for the last 30 mins, any ideas what to do now?

..Step by Step to fix your Mac

I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?

I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?

HI there,
I would recommend taking a look at the troubleshooting steps found in the artilce below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W

I'm a new iPad owner. When I've rented a movie, I can't work out how to play it back without a wifi connection. I get a message which says you cannot connect to the iTunes store without an Internet connection. This happens whether I've rented or purchased

I'm a new iPad owner. When I've rented a movie, I can't work out how to play it back without a wifi connection. I get a message which says you cannot connect to the iTunes store without an Internet connection. This happens whether I've rented or purchased a film. We're going on a flight soon and would ideally like to watch one on the plane. Can someone please provide some step by step instructions. Thanks.

Rented or purchased video are watched through the videos app after you have downloaded them, iTunes on iOS devices is for buying media only.

TS1389 when i changed my browser to IE 8, I am no longer able to play the songs I purchased. I keep getting a dialog box saying "this computer is not authorized to play this song. Would you like to authorize it? The box has an old apple ID . How do I get

I try to play the Itunes song I purchased. I have a new computer, another internet provider since I purchased the songs, and have switched to a new internet browser Internet Explorer 8. I keep getting a dialog box saying "this computer is not authorized to play the song. would you like to authorize it?
An old Apple ID popps up and I am asked for the old passwork which I no longer remember. I successfully changed to a new Apple ID and password.
when I enter that, a new dialog box appears, saying "this computer is already authorized." When I try to play the song the first box appears again,
I I go round over and over, with no success playing my songs. Can anybody out their resolve this? Thanks for any help

Were these songs purchased using another account?
" I opened a new iTunes account and copied the files to the new account. "
Do you mean to a new library?
Account is a user neame and password with which you purchase content.
A library is your collection of media.

HT4972 i have an iphone 4 with ios 5.1.1 and i want to upgrade it to the latest ios 6 and not 7 because its too heavy for iphone 4 how can i do it

i have an iphone 4 with ios 5.1.1 and i want to upgrade it to the latest ios 6 and not 7 because its too heavy for iphone 4 how can i do it?

You cannot. When you upgrade, you will get the latest version of iOS 7.

My itunes won't install the new itunes. I keep getting error messages that seem to be linked to MobileMe service which I don't even know what it is.

my itunes won't install the new itunes. I keep getting error messages that seem to be linked to MobileMe service which I don't even know what it is.

Read this:
iTunes 11.1.4 for Windows - Unable to install or open - MSVCR80 issue

I am trying to download the the 3.6 version and keep getting a message which says corrupted image and not downloaded because of that.

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