I am trying to edit my creative cloud account but the link is broken

I am trying to edit my creative cloud account but the link is broken
I am trying to close my creative cloud subscription.

Hi Jeff,
Yes I have a case number. I have chatted with chat more than 3 times with zero results, and I have also tried calling, but I can't get phone support for BC.
This email is in response to support case #0210384334
and I got this from the chat:
Your request (# 15756) has been created by our support staff.
I also got this email below. There's no way to reply to the email to let them know that I'm still having trouble. And when I click this link:
Adobe Support Portal online
I get a "413 Header lenght too long" error.
(The below is the email I was sent and I don't know the "box" they are referring to...
This is to inform you that you need to enter this link in the box.
http://www.adobe.com/products/business-catalyst.html?promoid=IMJKY
Thank you
This email is in response to support case #0210384334
We haven't heard from you in a while on this case and we would like to know how things are going. If your issue is still unresolved, please let us know so that we can assist you further.
You can do this by visiting the Adobe Support Portal online to view your case history or send us information on your ongoing case. Look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
If we do not hear from you within 4 days of receiving this notice, we will assume that your issue has been resolved and will close the case.
You will have up to 14 days after the case is closed to reopen it if you have additional concerns.
Thank you,
Adobe Customer Care

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