I am trying to find my tracking

I found my Order Number. However, when I check for details, it reads that my order does not exist. Thoughts?

Hi Tamara,
I ordered the phone on 10.11.14. So, not long ago. I was just concerned that I was getting conflicting information when trying to look up my order through My Verizon online.
I received a confirmation,with a ship date of 11.07.14. However, I tried to see if there were progress updates by using the pre-order #. When I tried to look up the details of my order using this method, I received a message indicating there was no order on file. Again, this concerned me.
I ended up speaking to a Customer Service Representative (CSR) earlier this afternoon and she reiterated that the phone would be shipped by 11.7.14. I now understand no other information is available regarding the status of my order until it actually ships out. I am not accustomed to the information of my purchases being so limited, however if this is the way Verizon does business, I understand.
What may be, or I hope is of interest to you, is the difficult journey I experienced just to get someone on the phone. Again, as I indicated above, after I tried to look up the details of my order, I ended up emailing customer service and received the following response:
Dear Valued Customer,
Thank you for contacting Verizon Wireless.
You have reached a mailbox that is no longer monitored.
If you have a general question regarding your account or about our products and services, please contact our customer service team at 800-922-0204, which is open 24 hours a day.
If you have a question regarding an Internet Order, please contact us at 866-338-7390. We are available Monday – Saturday from 8 AM to 2 AM EST and Sunday from 9 AM to 1 AM EST.
We appreciate your business.
Sincerely,
Verizon Wireless
Credit and Order Review Team
My question was, why would Verizon’s Web site offer the option to fill out and submit form to Customer Service, to have it forwarded to a mailbox that is no longer monitored? I appreciate the phone numbers, but what a waste of time. So, now I call the 1-800 #. After 3 attempts, due to a dropped call and aimless attempts to actually follow the IVR scheme, I used the hit 0 option until I was given the option to speak to a CSR. When I explained my experience to the CSR regarding , the response i get? “ Oh, that email is just there outside of business hours.” “Really?” I ask. The automated return to my email did not read, “We will get back to you during business hours,” it reads, “You have reached a mailbox that is no longer monitored.”
So, I let her know that I understand that you cannot provide the information I am looking for. However, I thought you should hear the experience your customer goes through when you (Verizon) attempts to provide “service.”
What’s funnier…The CSR answers my call with the standard greeting, “ Hi I am

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