I am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?
i am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?
Adobe Reader opens PDF files, nothing else.
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Can I get help with podcasts? When I try to open the podcasts tab, itunes crashes, says "itunes has detected a problem and must close", or the spanish equivalent since my xp is in spanish. everything else works fine, it even downloads podcasts and syncs.
The only other thing I can suggest is to use the Repair option for iTunes.
Download the iTunes programme (do not uninstall your current iTunes) and then "install" the new copy. At some stage you should see an option to "install" or "Repair". Take the Repair option.
Once you've done that, if you still have a problem, I don't know what else to suggest, except to search through the discussions to see if anyone else has had the problem and managed to fix it. -
Just trying to get help in auto lock it is not an options for (never) on 4s or new i pad 2 both are a mirror of each other it seems I have had problems with this phone from day 1 all up dates have been installed. Calling the support line is good if you get someone that is advance and that is not worried about there call time which I may have to do however I do know that this site is great help any help will be appreciated. This is my husband phone and I pad we purchased both phones @ the same time I have his older I pad he was given a new one for work which is the latest HELP please thanks. No problems with my phone or pad.
I have a Dell U3014 as well as a couple of older Dells turned up sideways as "ears".
Other than supplying the desktop "theme" (if you can call a complete lack of style along with a fair bit of inconsistency a "theme"), the OS really shouldn't be causing you to have a washed-out desktop experience. That's more a
matter of your display driver not really doing its job. What video card do you have?
FYI, one of the reasons I like Aero Glass for Win 8.1 (a 3rd party package) is that it allows me to make the desktop more pleasant to use and helps set the client areas (i.e., where work gets done) apart from the window chrome.
From what I can see, the color-management logic in Windows 8.1 is essentially unchanged from what it was in Windows 7. That there has been NO progress in this area is really a disappointment. It's an area where Microsoft has again just stopped
trying to make improvements.
If it's at all interesting to you, here's a screen grab of a REALLY cluttered up desktop. I don't normally work this way; this was an exercise to see how much I could get running. I finally gave up starting more stuff as I grew tired
and it just kept working fine...
http://Noel.ProDigitalSoftware.com/ForumPosts/Win81/BusyDesktop.png
-Noel
Detailed how-to in my eBooks:
Configure The Windows 7 "To Work" Options
Configure The Windows 8 "To Work" Options -
Still trying to get help with Acrobat Reader - not printing
I have tried printing from Acrobat Reader 10.1 both as regular printout and also printing as image and neither way is working. Any assistance would be greatly appreciated. Here's are the log files:
As PDF:
Process: AdobeReader [3790]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.1.0 (10.1.0)
Code Type: X86 (Native)
Parent Process: launchd [87]
Date/Time: 2011-06-18 22:26:15.888 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 834391 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 491 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: A53C6811-1170-42FB-B252-FDD6EF1FC1AD
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x95209440 CFURLCopyAbsoluteURL + 48
1 com.apple.CoreFoundation 0x95251741 _CFBundleAddPreferredLprojNamesInDirectory + 257
2 com.apple.CoreFoundation 0x95251230 _CFBundleGetLanguageSearchList + 160
3 com.apple.CoreFoundation 0x9525107a CFBundleCopyResourceURL + 26
4 com.apple.CoreFoundation 0x95261526 CFBundleCopyLocalizedString + 694
5 ...e.print.framework.PrintCore 0x905e6fcd OpaquePMPaper::CreateLocalizedPaperName(OpaquePMPrinter*) + 355
6 ...e.print.framework.PrintCore 0x905e9e7a PMPaperCreateLocalizedName + 202
7 AdobeAGM 0x01c863d7 AGMTerminate + 1732436
8 AdobeAGM 0x01bd463b AGMTerminate + 1003960
9 AdobeAGM 0x01bd4bbe AGMTerminate + 1005371
10 AdobeAGM 0x01bd4e5d AGMTerminate + 1006042
11 AdobeAGM 0x01af8c6a AGMTerminate + 104423
12 AdobeAGM 0x01afa1f1 AGMTerminate + 109934
13 com.adobe.Acrobat.framework 0x0028d584 RunAcrobatInBrowser + 158795
14 com.adobe.Acrobat.framework 0x0028b276 RunAcrobatInBrowser + 149821
15 com.adobe.Acrobat.framework 0x0028bc47 RunAcrobatInBrowser + 152334
16 com.adobe.Acrobat.framework 0x0028bfe2 RunAcrobatInBrowser + 153257
17 com.adobe.Acrobat.framework 0x0028c0fe RunAcrobatInBrowser + 153541
18 com.adobe.Acrobat.framework 0x00505404 AcroSecurityBailOutImpl + 2525809
19 com.adobe.Acrobat.framework 0x004657cc AcroSecurityBailOutImpl + 1871417
20 com.adobe.Acrobat.framework 0x0067ee8b AcroSecurityBailOutImpl + 4072696
21 com.adobe.Acrobat.framework 0x004925d2 AcroSecurityBailOutImpl + 2055231
22 com.adobe.Acrobat.framework 0x00492718 AcroSecurityBailOutImpl + 2055557
23 com.adobe.Acrobat.framework 0x0088eaac AcroSecurityBailOutImpl + 6234393
24 com.adobe.Acrobat.framework 0x0088e85c AcroSecurityBailOutImpl + 6233801
25 com.adobe.Acrobat.framework 0x00242a4e RunAcrobat + 2291709
26 com.apple.AppKit 0x96c30c46 -[NSApplication sendAction:to:from:] + 112
27 com.apple.AppKit 0x96c30af9 -[NSMenuItem _corePerformAction] + 435
28 com.apple.AppKit 0x96c307eb -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
29 com.apple.AppKit 0x96c306da -[NSMenu performActionForItemAtIndex:] + 65
30 com.apple.AppKit 0x96c3068d -[NSMenu _internalPerformActionForItemAtIndex:] + 50
31 com.apple.AppKit 0x96c305f3 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
32 com.apple.AppKit 0x96c30537 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
33 com.apple.AppKit 0x96c24c61 NSSLMMenuEventHandler + 404
34 com.apple.HIToolbox 0x94884c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
35 com.apple.HIToolbox 0x94883ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
36 com.apple.HIToolbox 0x948a67f3 SendEventToEventTarget + 52
37 com.apple.HIToolbox 0x948d2e87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
38 com.apple.HIToolbox 0x948f7b90 SendMenuCommandWithContextAndModifiers + 66
39 com.apple.HIToolbox 0x948f7b47 SendMenuItemSelectedEvent + 121
40 com.apple.HIToolbox 0x948f7a5d FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 152
41 com.apple.HIToolbox 0x948c7160 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 454
42 com.apple.HIToolbox 0x948c68bb _HandleMenuSelection2 + 465
43 com.apple.HIToolbox 0x948c66d9 _HandleMenuSelection + 53
44 com.apple.AppKit 0x96c1e1a2 _NSHandleCarbonMenuEvent + 285
45 com.apple.AppKit 0x96bf2d3e _DPSNextEvent + 2304
46 com.apple.AppKit 0x96bf1fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
47 com.apple.AppKit 0x96bb4247 -[NSApplication run] + 821
48 com.adobe.Acrobat.framework 0x000149d5 RunAcrobat + 6020
49 com.adobe.Acrobat.framework 0x0001338d RunAcrobat + 316
50 com.adobe.Reader 0x00001e92 main + 94
51 com.adobe.Reader 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95d97922 kevent + 10
1 libSystem.B.dylib 0x95d9803c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x95d974f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x95d9729e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x95d96d21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x95d96b66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x95d710fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95d9ec85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x95dcdaa8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x90f78e3d TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
5 com.adobe.Acrobat.framework 0x00066a2d RunAcrobat + 341980
6 com.adobe.Acrobat.framework 0x00064126 RunAcrobat + 331477
7 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
9 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x95d97922 kevent + 10
1 com.adobe.Acrobat.framework 0x00edc352 AcroSecurityBailOutImpl + 12843455
2 com.adobe.Acrobat.framework 0x00e44d7f AcroSecurityBailOutImpl + 12223468
3 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
4 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 10: com.apple.CFSocket.private
0 libSystem.B.dylib 0x95d90066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x9527bc83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
3 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95dcaec5 nanosleep$UNIX2003 + 188
2 libSystem.B.dylib 0x95dcae03 usleep$UNIX2003 + 61
3 com.apple.AppKit 0x96d5bfe1 -[NSUIHeartBeat _heartBeatThread:] + 2039
4 com.apple.Foundation 0x978a1ad0 -[NSThread main] + 45
5 com.apple.Foundation 0x978a1a80 __NSThread__main__ + 1499
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 12:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xa06118ac ebx: 0x9520941e ecx: 0x00000000 edx: 0x0000001d
edi: 0xa0612294 esi: 0x00000000 ebp: 0xbfffcf18 esp: 0xbfffced0
ss: 0x0000001f efl: 0x00010287 eip: 0x95209440 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x1fff +com.adobe.Reader 10.1.0 (10.1.0) <C103209A-BE79-55CF-8297-9635C3F28BFD> /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
0x6000 - 0x16f6ff7 +com.adobe.Acrobat.framework 10.1.0 (10.1.0) <B3A2F0C5-6AAF-C7F4-2D67-804B86FC7FAC> /Applications/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1920000 - 0x1a41fff +AdobeACE ??? (???) <8764F712-6333-8E08-EDF7-4414F1A9CE1C> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1a64000 - 0x2029feb +AdobeAGM ??? (???) <7A72C679-CC12-2C8A-717C-C595E294E688> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x20dc000 - 0x20f9ff7 +AdobeBIB ??? (???) <83F5EE67-C9F9-DC7C-681B-F2EEA04DD6D1> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x2100000 - 0x2424fe3 +com.adobe.CoolType AdobeCoolType 5.08.106.1 (5.08.106.1) <DFA9738F-6A52-52AC-4455-098271C8F0E1> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x15300000 - 0x154f7feb +com.adobe.Acrobat.adm 10.1.0 (10.1.0) <8A8094B3-FEB9-ABF1-ED78-8B041CE5A4E1> /Applications/Adobe Reader.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
0x15630000 - 0x1568ffe7 +AcroSQLite ??? (???) <5C62F963-9742-B74F-CC84-E734E1DC7610> /Applications/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x19a7f000 - 0x19aa3fe7 GLRendererFloat ??? (???) <0C6A1BCF-97F0-F7D6-C840-2991681BB67C> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFl oat
0x19adc000 - 0x19ae4ff7 com.apple.qldisplay.PDF 2.3 (327.6) <9026F23B-3D1B-DDC4-D863-A8A833FE2973> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/Resources/DisplayBundles/PDF.qldisplay/Contents/MacOS/PDF
0x19e60000 - 0x1a066feb +com.adobe.AcrobatPlugin.EScript 10.1.0 (10.1.0) <B30B6091-2C3D-897F-D860-A1D975AA0E3A> /Applications/Adobe Reader.app/Contents/Built-in/EScript.acroplugin/Contents/MacOS/EScript
0x1b6c2000 - 0x1b83afe7 GLEngine ??? (???) <0E1DF3E4-0EEE-9FD8-8F52-FFFCF0DF23A7> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x1b86c000 - 0x1bc6affb com.apple.ATIRadeonX2000GLDriver 1.6.26 (6.2.6) <496702B6-1B8D-0FCE-E3DB-707FFA7D5EE0> /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRadeonX2000GLD river
0x1bc9a000 - 0x1bcf7fff +AdobeXMP ??? (???) <E3A59E8C-A514-8A4A-F965-E9C043C7AC96> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x1c861000 - 0x1c887ffb +AdobeBIBUtils ??? (???) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1cc2f000 - 0x1d2bbff3 +com.adobe.AcrobatPlugin.Comments 10.1.0 (10.1.0) <60934D21-72D2-1CBD-064F-03C3F953B262> /Applications/Adobe Reader.app/Contents/Built-in/Comments.acroplugin/Contents/MacOS/Comments
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <28F0312C-0678-159E-34E2-9A4E3DEADB20> /usr/lib/dyld
0x90003000 - 0x9009bfe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9009c000 - 0x9014aff3 com.apple.ink.framework 1.3.3 (107) <57B54F6F-CE35-D546-C7EC-DBC5FDC79938> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x9014b000 - 0x9032dfff com.apple.imageKit 2.0.3 (1.0) <B4DB05F7-01C5-35EE-7AB9-41BD9D63F075> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x90484000 - 0x9049cff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x9049d000 - 0x9049dff7 com.apple.Carbon 150 (152) <BD34A993-AF6F-10EE-ACDA-6D11E21A8F37> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9049e000 - 0x904a0ff7 com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x904da000 - 0x904e4ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x904e5000 - 0x90582fe3 com.apple.LaunchServices 362.2 (362.2) <F3952CAB-322F-A12F-57AF-8B91B1D76DDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x90583000 - 0x905c7ff3 com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x905c8000 - 0x9065afe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x9067d000 - 0x90682ff7 com.apple.OpenDirectory 10.6 (10.6) <C1B46982-7D3B-3CC4-3BC2-3E4B595F0231> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x90683000 - 0x9069ffe3 com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x906a0000 - 0x90e8f557 com.apple.CoreGraphics 1.545.0 (???) <8A4CB0D9-1001-0F62-4DA4-B8AB3B45E226> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
0x90e90000 - 0x90ec1ff7 libGLImage.dylib ??? (???) <1AF72191-087A-5D75-B3B9-3F537315F635> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x90ec2000 - 0x90f09ffb com.apple.CoreMediaIOServices 134.0 (1160) <4CD78557-3CDA-A4B5-33CB-BBB876B4463D> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices
0x90f0a000 - 0x90f2afe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <751955F3-21FB-A03A-4E92-1F3D4EFB8C5B> /usr/lib/libresolv.9.dylib
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0x982bf000 - 0x982e1fef com.apple.DirectoryService.Framework 3.6 (621.11) <CA979EAC-9537-43B6-CD69-C144ACB75E09> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x982e2000 - 0x982edff7 libGL.dylib ??? (???) <4425B9AA-B494-A336-EABB-6BBC9FF4EC4F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x982ee000 - 0x98553feb com.apple.security 6.1.2 (55002) <7F00A51B-F22A-0EBC-A321-923472D686BD> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x985a2000 - 0x9864affb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x9864b000 - 0x98691ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x98692000 - 0x986efff7 com.apple.framework.IOKit 2.0 (???) <A769737F-E0D6-FB06-29B4-915CF4F43420> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x986f0000 - 0x98751fe7 com.apple.CoreText 3.151.8 (???) <6F5D6C49-4693-B9B7-6612-832E8F155747> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x9877d000 - 0x987e1ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x98857000 - 0x98857ff7 com.apple.quartzframework 1.5 (1.5) <4EE8095D-5E47-1EB6-3A8A-6ECE3BEC8647> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9899a000 - 0x989affff com.apple.ImageCapture 6.0.2 (6.0.2) <E9F4B952-27A1-5BFC-CA8D-DADA055D30E9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x989b0000 - 0x98bdbff3 com.apple.QuartzComposer 4.2 ({156.28}) <08AF01DC-110D-9443-3916-699DBDED0149> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
0x98bdc000 - 0x98c25fe7 libTIFF.dylib ??? (???) <5CE284EC-F637-EDBB-FDB3-61E86407CBB8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x98c32000 - 0x98d3eff7 libGLProgrammability.dylib ??? (???) <2D172B4E-432F-D18E-EA99-3BD56DBE7649> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
0x98d6b000 - 0x98dacff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <95079B56-0B7B-F114-5C43-5220DBE0FBB1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
0x98dee000 - 0x98eaafff com.apple.ColorSync 4.6.6 (4.6.6) <D00B95AE-2379-CB8E-B18C-FF5B66741C23> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x98eab000 - 0x98f25fff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <F7C9B01D-45AD-948B-2D26-9736524C1A33> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x98fba000 - 0x98ffaff7 com.apple.ImageCaptureCore 1.0.4 (1.0.4) <CE815114-CEFA-4AF4-7365-7908428AB733> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x9906a000 - 0x9907efe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x9907f000 - 0x9908dff7 com.apple.opengl 1.6.12 (1.6.12) <81AEF74E-E33A-B021-9CDB-6199104105FF> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9913f000 - 0x99149fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x9914a000 - 0x99443fef com.apple.QuickTime 7.6.6 (1756.15) <C2567783-4EAC-6803-522B-D701B95C4DAE> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x99444000 - 0x9944afff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x9944b000 - 0x9949bff7 com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x9949c000 - 0x99517fff com.apple.AppleVAFramework 4.10.23 (4.10.23) <57B7C626-F344-AB15-8556-00425FA765DE> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x99518000 - 0x99556ff7 com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x99557000 - 0x99576ff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9957f000 - 0x9957fff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x99580000 - 0x99a39ffb com.apple.VideoToolbox 0.484.20 (484.20) <E7B9F015-2569-43D7-5268-375ED937ECA5> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x99a3a000 - 0x99a87feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x99ac0000 - 0x99acaff7 com.apple.HelpData 2.0.5 (34.1.1) <A9CF754F-B254-5D40-B8B5-F35414DFD875> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.06 GHz, 4 GB, SMC 1.64f5
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: SAMSUNG HD502HJ, 465.76 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000
Printing as image:
Process: AdobeReader [3814]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.1.0 (10.1.0)
Code Type: X86 (Native)
Parent Process: launchd [87]
Date/Time: 2011-06-18 22:29:49.584 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 834604 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 534 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: A53C6811-1170-42FB-B252-FDD6EF1FC1AD
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x95209440 CFURLCopyAbsoluteURL + 48
1 com.apple.CoreFoundation 0x95254624 _CFFindBundleResources + 740
2 com.apple.CoreFoundation 0x952510f3 CFBundleCopyResourceURL + 147
3 com.apple.CoreFoundation 0x95261526 CFBundleCopyLocalizedString + 694
4 ...e.print.framework.PrintCore 0x905e6fcd OpaquePMPaper::CreateLocalizedPaperName(OpaquePMPrinter*) + 355
5 ...e.print.framework.PrintCore 0x905e9e7a PMPaperCreateLocalizedName + 202
6 AdobeAGM 0x01c863d7 AGMTerminate + 1732436
7 AdobeAGM 0x01bd463b AGMTerminate + 1003960
8 AdobeAGM 0x01bd4bbe AGMTerminate + 1005371
9 AdobeAGM 0x01bd4dec AGMTerminate + 1005929
10 AdobeAGM 0x01c19a80 AGMTerminate + 1287677
11 AdobeAGM 0x01c0e729 AGMTerminate + 1241766
12 AdobeAGM 0x01c090a3 AGMTerminate + 1219616
13 AdobeAGM 0x01c00114 AGMTerminate + 1182865
14 AdobeAGM 0x01c00830 AGMTerminate + 1184685
15 AdobeAGM 0x01af9388 AGMTerminate + 106245
16 AdobeAGM 0x01af9bf2 AGMTerminate + 108399
17 com.adobe.Acrobat.framework 0x00d30066 AcroSecurityBailOutImpl + 11089619
18 com.adobe.Acrobat.framework 0x00ca1583 AcroSecurityBailOutImpl + 10505200
19 com.adobe.Acrobat.framework 0x00ca3230 AcroSecurityBailOutImpl + 10512541
20 com.adobe.Acrobat.framework 0x0028b82d RunAcrobatInBrowser + 151284
21 com.adobe.Acrobat.framework 0x0028bc47 RunAcrobatInBrowser + 152334
22 com.adobe.Acrobat.framework 0x0028bfe2 RunAcrobatInBrowser + 153257
23 com.adobe.Acrobat.framework 0x0028c0fe RunAcrobatInBrowser + 153541
24 com.adobe.Acrobat.framework 0x00505404 AcroSecurityBailOutImpl + 2525809
25 com.adobe.Acrobat.framework 0x004657cc AcroSecurityBailOutImpl + 1871417
26 com.adobe.Acrobat.framework 0x0067ee8b AcroSecurityBailOutImpl + 4072696
27 com.adobe.Acrobat.framework 0x004925d2 AcroSecurityBailOutImpl + 2055231
28 com.adobe.Acrobat.framework 0x00492718 AcroSecurityBailOutImpl + 2055557
29 com.adobe.Acrobat.framework 0x0088eaac AcroSecurityBailOutImpl + 6234393
30 com.adobe.Acrobat.framework 0x0088e85c AcroSecurityBailOutImpl + 6233801
31 com.adobe.Acrobat.framework 0x00242a4e RunAcrobat + 2291709
32 com.apple.AppKit 0x96c30c46 -[NSApplication sendAction:to:from:] + 112
33 com.apple.AppKit 0x96c30af9 -[NSMenuItem _corePerformAction] + 435
34 com.apple.AppKit 0x96c307eb -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
35 com.apple.AppKit 0x96c306da -[NSMenu performActionForItemAtIndex:] + 65
36 com.apple.AppKit 0x96c3068d -[NSMenu _internalPerformActionForItemAtIndex:] + 50
37 com.apple.AppKit 0x96c305f3 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
38 com.apple.AppKit 0x96c30537 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
39 com.apple.AppKit 0x96c24c61 NSSLMMenuEventHandler + 404
40 com.apple.HIToolbox 0x94884c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
41 com.apple.HIToolbox 0x94883ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
42 com.apple.HIToolbox 0x948a67f3 SendEventToEventTarget + 52
43 com.apple.HIToolbox 0x948d2e87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
44 com.apple.HIToolbox 0x948f7b90 SendMenuCommandWithContextAndModifiers + 66
45 com.apple.HIToolbox 0x948f7b47 SendMenuItemSelectedEvent + 121
46 com.apple.HIToolbox 0x948f7a5d FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 152
47 com.apple.HIToolbox 0x948c7160 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 454
48 com.apple.HIToolbox 0x948c68bb _HandleMenuSelection2 + 465
49 com.apple.HIToolbox 0x948c66d9 _HandleMenuSelection + 53
50 com.apple.AppKit 0x96c1e1a2 _NSHandleCarbonMenuEvent + 285
51 com.apple.AppKit 0x96bf2d3e _DPSNextEvent + 2304
52 com.apple.AppKit 0x96bf1fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
53 com.apple.AppKit 0x96bb4247 -[NSApplication run] + 821
54 com.adobe.Acrobat.framework 0x000149d5 RunAcrobat + 6020
55 com.adobe.Acrobat.framework 0x0001338d RunAcrobat + 316
56 com.adobe.Reader 0x00001e92 main + 94
57 com.adobe.Reader 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95d97922 kevent + 10
1 libSystem.B.dylib 0x95d9803c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x95d974f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x95d9729e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x95d96d21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x95d96b66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x95First of all, it is important to remember that "sometimes, things happen" to computers, and that a problem that you are experiencing may be a unique set of circumstances, and not necessarily a defect in the software.
1. Is your printer driver up-to-date? If you create another printer queue for a Generic PostScript Printer, does the problem still occur?
2. Create a brand new user account and test the problem there. If printing works, then the cause of the problem is something inside your original user account, like a preference file or a cache. Use a utility like Onyx to clear cache files and test removing any preference files in <user>/LibraryPreferences that seem relevant to printing. Remove the preference to the Desktop. If the problem persists, replace the preference file. If it goes away, trash it. Note that you may need to restart after removing a pref file.
3. Reset the Printing System. In System Preferences > Print & Fax, right click on the list of printers. There will be a menu command "Reset Printing System". Note that this will delete all your print queues, and you will need to add them again.
4. Is there a crash with every document? Try changing some of the print menu options. Any reason that you are printing as an image? Try not doing that.
5. There doesn't seem to be anything reported in the crash logs, but do you have any third-party software that runs at startup, or in the background? Very often these things can interfere with many processes. -
Repeated Error Message with Adobe Reader after opening up PDF files
After experiencing this problem, not being that computer savvy I figured I'd remove the existing Adobe Reader from my computer and download a new version in the hopes of eliminating the problem. When I do so, I get message "The patch package could not be opened. verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer Patch Package."
Ankit,
Here are my responses as best as I can address them:
1. Adobe 10.0.1
2. I believe it is Windows XP
3. I was unable to remove the existing Adobe version because of the "patch
package could not be opened......" I believe i may have inadvertently
downloaded this patch via www.secunia.ocom "Personal Software Inspector"
program (Untitled (1)).. Using the older version alone when opening up PDF
documents resulting in their closing and my getting an error message
("Untitled and Untitled (2))..
4. I was able to successfully download Adobe 10.1.0. However, it won't allow
me to download required updates.
As a result of this mess, I have the 2 versions of Adobe on my computer,
which is allowing me to open up PDF files on my computere.
Again, I'm not terribly computer savvy. I'm simply trying to find a way to
remove the old version and work with the new version.
Hope this helps, as I'm stumped. Thanx for your assistance.
Norm Green -
HT1349 I am trying to get help with iTunes and it is asking for a serial number
I cannot get my iTunes 11 to print CD covers. I just overprints the song titles over each other.
You posted in the iPad forum instead of the iTunes forum. I'll request that Apple relocate your post.
Cheers, Tom -
Have you tried to Back-up or Burn a CD with this CRAP 10.4 version. I have been attempting to get an answer from Apple for over a month. So far 7 different individuals have gone from telling me to read the "Back-up to CD" page, after telling them There is no Back-up to CD in 10.4. Another told me I had not bothered to read the Instructions that had been sent. When I finally got to a person who actualy read my email explaining the problem with 10.4
All he could say was " Sorry, its a technical issue, I can't help you!" Now try and get an answer, go on try. The Web Help Page wants to know the Serial Number of my ITUNES PLAYER before it will go anywhere. Pretty sound LOGIC !!!Fast backup for iTunes library (Windows)
Grab SyncToy 2.1, a free tool from MS. This can be used to copy your entire iTunes library (& other important data folders) onto another hard drive or network share. You can then use SyncToy periodically to synchronise or echo your library to the backup. A preview will show which files need to be updated giving you a chance to spot unexpected changes and during the run only the new or updated files will be copied saving lots of time.
If your media is all organised below the main iTunes folder then you should also be able to open the backup library on any system running the same version of iTunes, regardless of the drive letter or path it appears on.
tt2 -
Help with Error 14 in Adobe Reader
I have Adobe X and am trying to download pdf files from a tertiary institute. The first page will often download, and then the rest is blank, with an error 14. What can I do about this please? Thanks!
This possibly means the pdf content is possibly corrupted from that page onwards.
-
Help with windows 8 and adobe reader
adobe reader wont open pdf file in a browser window how do i fix this in windows 8
Make sure you only use 32-bit browsers.
-
Adobe reader cant open PDF-documents with the font DIN?
Efter den senaste uppdateringen av daobe reader till mac så kan jag inte öppna mina PDF-dokument med typsnittet DIN?
Hi obaand,
Please navigate to the following forum discussion link with the same DIN font problem and see if that could help:
Din font won't display in pdf file since December update to version 11.0.10
Let me know.
Regards,
Anubha -
The best way to get help with logic
I was posting in a thread on support for logic which appears to have been deleted. anyway, what I was going to say I think is useful info for people, so I'm going to post it anyway. to the mods - it doesn't contain any speculation about policies or anything like that. just an explanation of my views on the best way to deal with issues people have with logic, which I think is a valuable contribution to this forum.
I think there's a need for perspective. when you buy an apple product you get 90 days of free phone support to get everything working nice and neat. you can call them whenever, and you could actually keep them on the phone all day if you wanted, making them explain to you how to copy a file, install microsoft office, or any number of little questions no matter how simple - what is that red button thingy in my window for?.. on top of that, you've got a 14 day dead on arrival period (or 10 days I can't remember) in which if your machine has any kind of hardware fault whatsoever it's exchanged for a totally new one, no questions asked. a lot of people complain that applecare is overpriced.. and if you think of it just as an extended warranty, then it is a little pricey. but if you are someone that could use a lot of phone support, then it's actually potentially a total bargain. the fact that 2 or more years after you bought a computer, you could still be calling them every single day, asking for any kind of advice on how to use anything on the machine, is quite something. many people on this forum have had problems when they made the mistake of upgrading to 10.4.9 without first creating a system clone or checking first with their 3rd party plug in vendors to make sure it was ok. so, with apple care, you could call them and keep a technician on the phone _all day_ talking you through step-by-step how to back up all of your user data, how to go through and preserve your preferences and any other specific settings you might not want to lose, and then how to rollback to an earlier OS version.. they'll hold your hand through the whole thing if you need them to.
as for applecare support for pro apps like logic, I'd be the first person to agree that it's not great for anyone except beginners and first time users. if you look at what it takes to get even the highest level of logic certification, it's all pretty basic stuff. and logic doesn't exist in a vacuum, there is an entire universe of 3rd party software and hardware, as well as studio culture and advanced user techniques that are going to be totally invisible to some poor phone support guy at apple that did a logic 101. but it's not hard to see that apple are trying to promote a different kind of support culture, it's up to you to decide whether you want to buy into it or not.
the idea is that they are able to provide basic setup support for new users, including troubleshooting. because it's a simpler level of support, at least they can do this well. so there's no reason why any new user with say a new imac and logic can't get up and running with the 90 days of phone support they get for free.
but the thing is, for extremely high end pro users it's a different matter altogether. pro use of logic within the context of say, a studio or a film composition scenario is a very different world. it's almost a nonsense to imagine that apple could even hire people capable of giving useful support for this end of the spectrum, over the phone. there are so many variables, and so many things that require a very experienced studio person or in-work composer to even begin to understand the setup, let alone troubleshoot it. and it's a constantly evolving world, you actually have to be working in it and aware of developments on 3rd party fronts as well as changes in hardware.. not to mention even changes in the culture of studio production and the changed expectations that come from that. there's no way some poor little guy sitting at a help desk at apple can even hope to be privy to that kind of knowledge. it's already good enough that they don't outsource their support staff to india, let alone go out to studios and hire the very people with the skills that should be staying in the studio! not answering phones for apple.
so, given this reality.. companies have two choices. they can either offer an email based support ticket system, which others do. but in my opinion.. this can just be frustrating and only a half-solution. sure you 'feel' like you are getting a response from the people that make the software and therefore must know it.. but it's not really the case due to what I said above. DAWs don't exist in a vacuum, and so much of what you need to understand to help people requires an intimate knowledge of the music industry in which they are working. you still won't get that from steinberg, even if they sort of answer your emails. the other problem is that this kind of system can mean sporadic answers, a lot of tail-chasing, and quite often you won't get an answer that helps you in the end anyway.
the other model is to foster a strong user support culture. some people react in the wrong way to this idea.. they just think it's a big brush off from the manufacturer, saying we don't care, go sort it out yourselves.. but this isn't true. apple has a classification for pro resellers called 'apple solutions expert - audio'. what this means is that these dealers are recognised as audio specialists and they can receive extra support and training from apple for this. but more importantly than this.. most of them are music stores, or pro gear dealerships that are also mac and logic dealers. they already employ people that have worked or do work in the music industry, and are constantly on top of all of this stuff. apple encourages these dealers to run workshops, and to provide expert sales advice in the very niche area that logic is in, which they can do far better than some generic apple store ever could. but most importantly, they are encouraged to offer their own expert after-sales support and whatever other value-adding expertise they can, to get sales. because margins in computer gear are so tight nowadays, discounting is not really a viable option for these dealers to guarantee getting musicians to buy computers and logic setups from them. the only companies that can entice people with a lower price a big online wholesalers or big chain stores. so the best idea for these niche expert stores to get sales is to offer you their own experts to help with configuration, ongoing support and to generally make it a better idea that you bought your system from them rather than from some anonymous online store. I can see the wisdom of this.. it puts the support back out there on the ground where it's needed, and also where it can work best. apple could never hope to offer the same level of expertise in helping a film composer work through some issues with a specific interface or some highly specific issue they have with getting a task done. no big software manufacturer could do this anywhere near as well as people out there that have worked in studios or currently do work in studios. so in my opinion it's a far better model to foster this kind of support culture, along with training courses, books and training video support. also user forums like this one are possibly one of the most valuable ports of call anyone could ask for. apple couldn't replicate this with their own staff, even if they tried. and even if they made a system where some of the people close to logic development were able to answer emails, it would still be nowhere near as useful, as rapid or as capable of being up to speed with logic use out in the real world with 3rd pary gear, as any of these other methods are.
the only thing I think they could do better would be to publish a list of known bugs which are officially recognised. this would help everyone and put an end to a lot of wasted time and speculation on if something is a bug totally to do with logic, or if it's a specific issue raised by a particular configuration.
but really, in my view, a 3rd party support and training culture through a combination of specialist dealers, consultants that literally run a business setting up computers for pro-users and helping them keep it all working, online user-to-user forums and published materials really are the way forward.In all honesty this is currently the 3rd "logicboard" (motherboard)
in my powerbook due to a design flaw regarding the 2nd memory slot....
Yep. Mine failed five weeks after I bought it. However, I bought it for work and couldn't afford being without it for four weeks while they fixed it, so I had to live with it. My serial number did not entitle me to a replacement either, post Applecare.
My firewire ports have burnt out from a third-party defective device (no hot-plugging involved)
My screen is blotchy (my PW serial number did not entitle me to a replacement).
My battery serial number did not entitle me to a replacement, and is not that good these days.
My guaranteed Powerbook-compatible RAM is actually not, causing RAM related problems, most notably these days meaning that as soon as I switch to battery power, the laptop crashes, so I can only use mains power. The company I bought it from stopped taking my calls and wouldn't replace it after they replaced it once, so I'm stuck with it. And of course, only one ram slot is working, so I can't even use my original stick in the first slot, which would shift the dodgy stuff away from the lower system area.
My power supply failed at the weak spot and caught fire. I managed to break apart the power supply and recable it so I didn't have to buy a new power supply, although the connection at the laptop end is loose (all the more fun that as soon as power is lost, the laptop crashes - see above). The power supply is held together with gaffa tape. Silver gaffer tape though, so it's still kind of 'Appley"...
My internal hard drive is dying - four or five times now it clicks and won't power up, causing the laptop to die.
One foot has fallen off (but glued back on).
The lid is warped.
The hinge is loosish.
The S-Video adaptor cable is intermittent.
But aside from all that, I have looked after it well, and I love it to death. Just as well, because it doesn't look like it will be that long...
But it still "just works". Apart from the battery power obviously. And the ram slot. And the ram. And the screen. And the hard drive. And the firewire ports. And the feet.
But everything apart from the main board, the screen, the case, the hard drive and the power supply works fine. So thats... er..
Hmm. -
I have formatted my laptop, Reinstalled all my Adobe softwares and still the same problem continues.
Photoshop sometimes gets stuck in between while working no matter what the file size and dimensions. Its not about lagging. The screen is just stationary and I can't access any of Photoshop's commands for the stationary period of some seconds or a minute. I can only minimize it. Photoshop even crashes at times.
I have latest wacom drivers installed 5.3.5-5, Bamboo dock installed, and NVIDIA, GT 740M version 347.52. I have verified the problem with Wacom but they say the tablet doesn't have a problem. I have even tried using Intuos 5. When I use the zoom command with mouse the document zooms in and out continuously without any control.
I tried to get help from Photoshop CS6 GPU FAQ
but in vain.
Bamboo Create Medium CTH 670/K0 C
Windows 8.1 with NVIDIA graphic card and Intel R HD graphic cardIf you have both a Nvidia GPU and Intel GPU on your machine have you disabled the Intel GPU in windows Device manager. Adobe in the GPU FAQ clearly state that you may have Photoshop problems if your running machine configuration has multiple GPU that are different GPU.
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I just want to get some help using itunes. I have downladed music - paid for music, and can't get it into itunes. When I used th e'support' thing it just wanted to know my Mac serial numbers!! I don't have a Mac I hace a standard non Mac PC. So why can't I get help with itunes? Its taken me half an hour to get into this support thing because every single name I chose was taken!!!! Its just a nightmare. I hate it!
And now it tells me I must 'choose a community' and itunes isn;t listed! It gets worse! So I chose any community because this is just a never ending nightmare. 40 minutes ago now I clicked on support for itunes and I ended up here!Thanks again. I bought two albums. I've no idea what I use to open a zip file. I just tell it to open and it ususally does but this time Windows media player won't do it!
I am in the UK and its 23.43 so I have to give up and go to bed now. As I said I have had no probes with Amazon downloads. I did email CD baby for help but they just sent the links that you offered earlier.
I have tried to burn to CD so I can listen that way but though I go through all the motions I can't add the tracks to the burn list by copying and pasting, and I can't 'drag the tracks here' beacuse the tracks aren't showing, just the whole album folder. It looks like this:
SO02294360-catherinefeeny12-mp3 (1).zip
file:///C:/Users/User/Downloads/SO02294360-catherinefeeny12-mp3.zip
Show in folderRemove from list
Have to give up for today and go to bed but your responses are very much appreciated. Thank you -
Trying to get help over the phone!
Hi!
How on earth do you get help with a general enquiry by phoning BT? All I get is multiple choices to connect and not one of those multiple choices allow anyone to connect to an operator if the question you have is not included in those multiple choices.
Can anyone help?
This applies to both BB and phone problems!Hi Adyc and Novice,
If you weren't able to get your query sorted though the helpdesk drop me an email at [email protected] with details relating to your query and I'll see what's going on.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
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