I am trying to get into my iCloud account and it is saying invalid user name and password

I am trying to get into my iCloud account and it is saying "Invalid User Name or Password". I thought that you use your Apple I.D. and password, but that does not work! So, how do you reset your user name and/or password if you don't know what ones ICloud is seeking....

After resetting your password you might then need to log out of your account on your device by phone on your id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Similar Messages

  • My icloud account keeps telling me that my user name or password for icloud is incorrect but it works for downloading apps etc and joining this forum

    my icloud account keeps telling me that my user name or password for icloud is incorrect but it works for downloading apps etc and joining this forum

    Accessing the itunes store and joining this forum are different accounts than an icloud account, so it's not necessarily true that your ID for icloud is the same as for itunes.
    Did you set up an icloud account?
    To create a new icloud account, go to
    http://www.apple.com/icloud/setup/

  • Unable to connect ipod to icloud says "invalid user name or password"

    I have sucsesfully migrated my mobile me to icloud and updated my ipod and mac book pro as well as itunes on my pc, i hvae installed icloud control panel with not problem signing in on either my mac or pc, but when i try to do icloud setup on my ipod it says invalid username or password. is anyone else having this problem? does anyone know if it can be fixed?

    I am also having this problem - to the extent that I ended up changing my user id and password!! It still doesn't connect when I sync my iPhone! What to do?

  • I have tried to change my User id which is an email address I no longer want to use. Now I am constantly getting requests from icloud and Apple ID for my password and cant get into my icloud account.

    I have tried to change my User id which is an email address I no longer want to use. Now I am constantly getting requests from icloud and Apple ID for my password and cant get into my icloud account.

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • Im trying to activate my old phone but it says we need to sign into a icloud account that is old so its been disabled and the email too. Is there anyway we can get it back?

    Im trying to activate my old phone but it says we need to sign into a icloud account that is old so its been disabled and the email too. Is there anyway we can get it back?

    Welcome to the Apple community Jack.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • How do I get into my icloud account

    I'm new to icloud. How do I get into my icloud account (not my icloud email)?

    To access some of your account settings and other data you can go to http://www.icloud.com on a Mac or PC (not an iOS device), though this will not show, for example, storage used or purchased data settings.
    To make use of iCloud sign in in System Preferences (or Settings)>iCloud (or the iCloud Control Panel on a PC) and enable the data types you want to sync. You can also view data usage there and purchase additional storage if required.

  • TS2446 I've been trying to get into my apple account since Tuesday to do updates. I have tried everything. I have been on the phone with apple for hours at a time and nobody can help. Does anybody know what I can do.

    I've been trying to get into my apple account since Tuesday to do updates. I have tried everything. I have been on the phone with apple for hours at a time and nobody can help. Does anybody know what I can do.

    Try Resetting the PRAM

  • Ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " help me

    ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " what does this mean and how can i fix it??

    - See:
    ]iTunes Store: My credit card's security code or zip code does not match my bank's records
    - If still problem contact iTunes by:
    Contact iTunes

  • I tried to share a photo using e-mail and when I set up my gmail account I typed in the wrong user name and password.  Now i can't share photos using e-mail.

    I tried to share a photo using e-mail and when i set up my gmail account I typed in the wrong user name and password.
    Now I can't send a photo because i get an error message saying the user name and password do not match.
    How do i save a new gmail user name and password??

    iPhoto Menu ->
    Preferences ->
    Accounts ->
    Delete and recreate your email settings.
    Alternatively, use Apple's Mail for the job. It has Templates too - and more of them.

  • I need to forward some photos and I keep getting this message " the email server didn't recognize your user name or password.

    In trying to forward some photos, I keep getting the message:
    The email server didn't recognize your user name
    and password.

    First go to iPhoto's Accounts preference pane and delete the email account that's there.  Close iPhoto, reopen and add your email account to the Accounts preference pane and try again.
    Next, and IMO the better solution, set Mail are the email client for iPhoto in iPhoto's General preference pane:
    This gives you better access to your contacts, a sent copy and, if you need a layout like iPhoto gives you, similar layouts in iPhoto's stationary option.
    OT

  • Never had trouble before with my incoming mail but just now I get a messege saying the user name or password for verizon is incorrect on my iPad but is fine on my home computer what's wrong with my ipad

    Never had trouble before with my incoming mail but just now getting messege that says the user name or password for verizon is incorrect yet my home computer is fine only have this od my iPad

    I experienced same problem tonight and called Verizon technical support and they walked me through the settings on iPad. Took about 5 minutes. Basically it involved changing incoming.verizon.net to pop.verizon.net and changing outgoing.verizon.net to smtp.verizon.net. But it's worth the call to ensure other settings are OK. Evidently, change at Verizon was effective today!

  • I get to the part when i have to enter my user name and pass...read this

    i get to the part when i have to enter my user name and pass and i am able to enter my username but when u get to the part of password i cant write anything please someone tell me what to do i cant enter my system (solaris 10 x86)and i just installed it i cant see it please helppppp!!!!

    umm. i hope you are aware of the fact that when you enter your password in Solaris you won't see any evidence of it until you press "enter".. hence, there are no "*" or similar which indicates that you are typing your password...
    7/M.

  • I am trying to deauthorize my audible account.  It says the user name and/or password are incorrect after I had just deauthorized the computer using the same user name and password.  They should be different correct?

    I am trying to deauthorize my audible account.  It says the user name and/or password are incorrect after I had just deauthorized the computer using the same user name and password and logging in to post this.  They should be the same password correct?

    Deauthorize Audible Account... always appears as a menu selection, even if you deauthorized Audible or never even had an account.
    Audible is a different account from iTunes and does not require the same username / password.

  • I'm trying to get into game center to download some things. Enter user id/password then keep getting a "you are not part of this/the administrator group" then a cancel or retry command. What do I do? (I am using a friends wi-fi) What d

    I am trying to get into the Game Center and download some apps. I enter my user id/password the keep getting a "you are not part of the/this administrators group" message then a cancel/retry command. What do I do to become part of this/the administrators group? I am using a friend's wi-fi...Help!

    I am trying to get into the Game Center and download some apps. I enter my user id/password the keep getting a "you are not part of the/this administrators group" message then a cancel/retry command. What do I do to become part of this/the administrators group? I am using a friend's wi-fi...Help!

  • I am trying to get into my iTunes account to change credit cards but an unable to???

    I am trying to get into the iTunes store to change my credit card number but can only get into the store showing products.

    Hello there Sweebs44,
    It sounds like you are tapping the Game Center app to open it, but the screen is blank. I recommend signing out of your account:
    Go to Settings > Game Center, where you can:
    Sign out (tap your Apple ID)
    From: iPhone User Guide
              http://help.apple.com/iphone/7/#/iph6c493cac
    Then close all the running apps:
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
    When you have done that restart the phone sign back into your account and try again:
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

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