I am trying to help a friend set up their btinternet email on their new iphone. Message says email address and password incorrect. It works ok on her ipad

This may help
http://www.apple.com/uk/support/iphone/mail/

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Hi! My friend offer me a iphone 4s upgraded to ios7. The phone need and icloud account. and my friend didn't remember his email address and password. How can i bypass this. Please help.

Hi! My friend offer me a iphone 4s upgraded to ios7. The phone need and icloud account. and my friend didn't remember his email address and password. How can i bypass this. Please help.

Sorry, there's no way around Activation Lock. So, give the phone back to your "friend", as you will never be able to use it.
Apple can't/won't help you.

HT201320 I have a iPhone 5c. Wanting to set up an email account on the phone. After entering email address and password it sets up an imap account automatically, when I need to set up a pop3 account. What's happening?

Have just purchased an iPhone 5c and have been trying to set an email account on it. Under the menus I have gone in for an "Other". Having enetered the email address and password the phone automatically sets up an IMAP account and I need it to be a POP3 account - I am not being given the option. What is going wrong?

POP3 is considered obsolete. In this age of multiple mobile devices, computers, etc. POP3 creates more problems than it solves. IMAP allows for full synchronization of the entire mailbox and all folders with all client devices. If you read a message on one, it will be marked as read on all client devices. If you delete it or move it on one, the change will be reflected on all devices (and the server, of course). POP3 requires that the message store be managed manually on all devices and can sometimes prevent you from being able to retrieve the message on more than one device at all.

Lost iCloud email address and password.. Help!

If I forgot my iCloud email address and password, which are different from my Apple ID, is there any way to retrieve it? I've looked everywhere thoughout the discussion boards and cannot find an answer. My phone had reset and is asking me to use only my @iCloud.com ID to restore all of the data and I cannot remember what it is, thus I cannot reactivate my phone. Does anyone know if there is any way to have this email and password sent to a different email? Again this is not my normal Apple ID which I use for iTunes and such, it is my iCloud account. If anyone has any idea how to help me I would greatly appreciate it!!

OK, you need to follow these instructions:
1.     Go to Manage your Apple ID and sign on with your current Apple ID and password. Then EDIT the Apple ID and change it back to the old Apple ID (this is temporary - Do NOT verify it, Do NOT change the password): Apple - My Apple ID
2.     Go to Settings>iCloud, scroll to the bottom and click Delete Account. Use your current Apple ID password when asked. Follow the prompts to complete the deletion of the iCloud account
3.     Go back to Manage your Apple ID, and EDIT the Apple ID back to the New ID (you may need to verify it)
4.     Go back to Settings>iCloud and sign on with your new Apple ID
You should be all set.
Cheers,
GB

I can't seem to remember my security answers and I'm not able to set up a rescue email address and Idon't know what to do.

I can't seem to remember my security answers and I'm not able to set up a rescue email address and I don't know what to do.

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107599)

Can anyone tell me what I need to set up iPhone 4? I have my email address and password but not user ID. What is this?

Do I need a user ID to set up a new iPhone. I have email address and password but not sure what the user ID is?

User ID is an Apple ID you use to buy paid or free stuff from the Apple Store, iTunes Store...
It is in no way essential to use your iPhone, but it is indeed needed to purchase/download free or paid Apps, songs, books and so on.
You can set-up a free Apple ID from your phone, or on → https://appleid.apple.com
☺

I am trying to reset my apple id unmation onder icloud account infor the original pc that I signed in with...my phone is connected to the pc and I have made the change in email address and password but it will not register on my phone.

I am trying to reset my apple id under icloud account information on the original pc that I set the account up. I have changed email addresses now and would like to change to new address. I have gone through the steps on changing apple id and password and have my phone hooked up to pc but it will not change over to the new address and password thus I can not order any apps or use icloud. Help!

Go to Settings, and then turn iMessage and FaceTime on if they are off. If they are on, then turn them both off, restart the phone, then turn them back on.
Go back to Settings > iCloud. Whether the current or old email address is displayed there, try your current password.

I am trying to download icloud on my pc. I have an iphone4. On the PC when I enter the email address and password that works on my iphone it does not work on my pc. Anyone???

I am trying to download Icloud on my PC. Everything comes up but when it asked for my ID I put in the one I have and it says that is an Apple ID not an Icloud. So on my iphone I have the other email ending in me.com and that doe not work either.
I have itunes on my PC as well as on the iphone, no problem but getting icloud on the pc is driving me crazy. Please any suggestions????

What is the exact error message?

How do I change the iCloud account login? It is set on my old email address and won't let me do anything to it.

I can’t login to iCloud because I changed my email address several months ago. I changed my address with iCloud as well, but when I try to login with my phone it prompts me with the old email address. Since my password and old email address do not represent a valid account anymore I cannot login. My iPhone will not let me change the email address associated with the iTunes account. How do I fix this?

Hi garretktowne,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Apple ID: Changing your Apple ID
http://support.apple.com/kb/HT5621
Cheers,
- Judy

TS1702 When I try and use the Kindle app on my touch it keeps telling me to register the kindle. I register it using the account and password I used to get the app but it tells me there is no customer found for the email address and password. help

When I try and use the Kindle app on my touch it keeps telling me to register the kindle. I register it using the account and password I used to get the app but it tells me there is no customer found for the email address and password. help

No, it is asking you to register with your Amazon user id and password. Your Apple ID won't work.

HT201320 I changed my email address and password and now cannot get it set up on my iPad-keeps telling me its verifying and no mail comes through

I added the new email account per the instructions above and still cannot get it to work. It appears that everything is setup properly, however, no mail comes through.

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.

Since this morning I my email address and password for Outitgoes webmail is not recognised, can you help me please?

I have run Bullguard and Anti malware on my desktop, resulting in no isssues. I cannot sign into my email account from my laptop as well.
I have googled outigoes for a support forum and as yet have not find one.
Any advice would be most welcome
With kind regards Solarflare
Ps I am using Firefox version 24

Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

I bought an iPod but dont have the email address and password, Help please.

I bought an old iPod touch. It has loads of music and games on it.. When I connect it to my PC and it goes off to iTunes, it cant find the iPod and asks for a password. I would just like to have it reset so that I can add it to my account and get some of my music on it.
Is there any way to get it reset and then registered on my accoount please.
I also have an iPad and an iPhone, and this would just be an extra.
Thanks in anticipation.

Connect the iPod to your computer and restore tot factory settings/new iPod via iTuns. See:
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
You may have to place the iPod in Recovery Mode to allow the restore. If that does not work try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Why can't I set up a 2nd email address?

Ok so I followed all the help instructions for setting up a second email address and all is fine. I can send test emails to my first account and I receive them within the same inbox. But then I hit two roadblocks:
1.) When I reply to the test message it bounces back.
" (reason: 550 5.1.1 unknown or illegal alias"
2.) The password window keeps popping up. After entering my password I get "The POP server “pop-server.nyc.rr.com” rejected the password for user “(my new email account)”
What's going on???

Christina,
The password rejection could have several causes: The most common is that you're already logged into the new account - using webmail and Mail at the same time -, in which case you need to log out in order to log back into the mail account. Some providers put a block on logging in to an email account for a period of time after failed login attempts. Your Keychain may not have the right password stored for the account. Mail may not have the right password stored for the account. Your provider may allow only one account to be logged in at a time.
There's lots of room for speculation, but your best bet is to call up RoadRunner tech support and ask them to check the account and whether you are running afoul of one of the problems noted above.
The reason I said that you might have a single email mailbox with multiple aliases is this snippet from your original post: unknown or illegal alias.
-Wayne

So I would like to connect my work email (Outlook) with my icloud account. It only gave me the option to automatically set up my current email address (that is the one for personal email) I would rather not have the personal on icloud but have my work o

Hello,
I hope I am posting this question in the right place.
After doing my latest update, my computer asked me to set up iCloud for my emails so that I could use Outlook to sync with my phone. (My business email is in Outlook, it would be great if I could get my calendar, etc, to sync with that. What has happened is that iCloud defaulted to my personal AOL account which I do not need for calendar, etc...on my phone. I researched and it said I could delete my iCloud acct and add a new one, however there was a flag that I would lose all pics in Photo Stream that are saved there.
Any advice on what I can do to change my iCloud account to sync with my work email rather than my personal one without losing the pics? (I guess if that's the only option, they are saved on my PC and external hard drive)
Please be patient with me as I am not computer savvy. You might need to ask me some more questions to make this clear for you to understand.
Thanks for your help.

Try going into System Prefereces then Mail, Cintacts & Calendars then click on the Microsoft Exchange link on the right. Type in your email address and password and allow it to set it up automatically.
Make sure your Mac is updated to the newest version of Mail.
If that still fails then I suggest you switch email clients. I don't care for the built in mail program. IMHO it is very buggy.

I am trying to help a friend set up their btinternet email on their new iphone. Message says email address and password incorrect. It works ok on her ipad

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