I am trying to instal CS5 onto my new computer. My other one was stolen. Serial number doesn't work.

if you can't find your serial number (http://helpx.adobe.com/x-productkb/global/find-serial-number.html), you'll need to contact adobe support (http://www.adobe.com/support/chat/ivrchat.html).
if you can't find your installation disk: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

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Trying to install cs5 on a new computer running windows 8.1

I am trying to install cs5 onto my new computer that is running windows 8.1 and the program will not show up or auto run

navigate to your disk and click setup.
or download the installation files.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5.4 (win), 5.4 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud!

I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud! HELP!!!!!!!

In this complicated case, I think it's important that you get your work in.
The Photography Plan includes Lightroom 5 and Photoshop CC. Open an account with them and for $10 a month you can be back in business which I think nets you more than $10. It's what I do. You can do this immediately. You get two seats and they can be either Mac or PC.
In your spare time you can sort out the license issue and cancel the plan later on if this is fixed.
If you don't want to go there, then you will have to call Customer Service by phone and hope they can fix this.
800-833-6687
Monday—Friday, 5am—7pm PT
I'm a user like yourself and aside from pointing you to Help docs, I have no authority to fix activation issues.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Find your serial number quickly
Best of luck, whatever you do.
Gene

How do you install CS5 onto a new computer without Time Machine/file transfer

I'm not getting a new computer, but my current one is getting a little old (Macbook Pro V. 10.6.8) and I'm afraid it might crash if I download the newest Maverick system, which is why I want to make absolutely sure I'm able to save and transfer all my old files and CS5 Creative Suite programs if this indeed happens. I don't trust Time Machine to do it; my boss had this happen and Time Machine did not transfer the Adobe programs. I also don't want to rely on Time Machine and any other file transfer (which all new Macs offer) because I've had brand new computers crash because of old corrupt files from my old computer converting over, and the Apple people said it's a bad idea (which would have been nice to know BEFORE the computer crashed and everything. . .) I've been told you can only use the CD to install CS5 onto your computer twice, which I've already done (thanks to my brand new computer crashing once already). So I would like to know how it's possible to install the program onto a new computer should this one crash, without the use of file transfer or Time Machine. I have no interest in upgrading to CC.
Thanks!

Avoid using Time Machine for re-installing Adobe software. It rarely works and usually breaks the activation mechanism.
I've been told you can only use the CD to install CS5 onto your computer twice,
Not quite.
You can install the software as many times as you like but you can only activate the software for use on a maximum of two computers at the same time.
To re-install you will need your CS5 serial number.
Download the installer from Download CS5 products
Install then enter your serial number when prompted.

Trying to install Photoshop onto a new computer and receiving an error message

I am trying to install photoshop cs2 onto my new mac and am recieving the error message "You can't open the application monitorAndSublaunch because PowerPC applications are no longer supported" ????

You will have to upgrade, yes, but you have several options:
Buy new full version of Photoshop CS6 (most expensive option). CS2 is too old to qualify for upgrade pricing.
Buy Photoshop Elements 12
http://www.adobe.com/products/photoshop-elements.html
Join the Cloud and pay the monthly fee for Photoshop CC + everything else
Join the Photoshop Photography Program for $9.99/month and get PS CC+LR+extras
https://creative.adobe.com/plans/offer/photoshop+lightroom?sdid=KIHZP

Hi - how do i download a photoshop elements 11.0 onto my new computer. I have the previous serial number. Old computer hard drive broken

Hi
Can you please help as to how I download a previously purchased version of photoshop 11 which is installed on a computer which has broken?. I have the original serial number.
Thanks
Ken Millett

Ken,
Here is a link:
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
Previous posters have reported that it's critical to follow the instructions precisely.
Let us know how you make out.

I have a new computer running os10.9. my old computer ran cs5.5(upgrade version). I am trying to get CS5.5onto my new computer. when i load cs5.5 towards the end of the install it asks for the cs5.5 serial number. i put that in and everything is accepted

I have a new computer running os10.9. my old computer ran cs5.5(upgrade version). I am trying to get CS5.5onto my new computer. when i load cs5.5 towards the end of the install it asks for the cs5.5 serial number. i put that in and everything is accepted but then it asks for a serial number for a full version of a product which men is design premium cs3 but it doesn't give me that product as a choice from the drop down menu. it only gives me adobe master collection cs3. why when i have purchased all these different upgrades can i now not use them and how can i sort this out. i need cs5.5 on my new computer.

Contact Adobe support:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Trying to install itunes onto a new laptop - stalling

hi really looking for help here!!! not extremely technical but i'll give it my best go....
i'm trying to install itunes onto a new laptop its a compaq with windows 7. it belongs to a friend and it never had i tunes on it before. i have tried downloading itunes from the main apple site, however when it begins installing the download stalls around 7 or 8% and thats it. have admin access, deleted temp internet files already. PLEASE PLEASE PLEASE HELP

would really appreciate some help on this, trying to get itunes and a new ipod up and running for a friend. it's a present for her autistic son for xmas.

I have an old version Adobe Creative Suite 3 Design Premium. I uninstalled it from my old computer and was trying to install it on my new computer. It copied all the files but I cant open them and it doesn't ask me for my registration info, which I have.

I have an old version Adobe Creative Suite 3 Design Premium. I uninstalled it from my old computer and was trying to install it on my new computer. It copied all the files but I cant open them and it doesn't ask me for my registration info, which I have. What shall I do to get Adobe up and running?

when you were install your cs3 you should have been prompted for you serial number. were you?
if not, you probably didn't properly install cs3. copying/migrating/moving etc is problematic.
if yes, did you see any error messages during installation?
if yes, attach a screenshot of the error message.
if not, check you install logs, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was

I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
RJ@

Try to connect on Live chat one more time.
Still not connected , better to contact Adobe Phone Support
Click on Phone option and check once :
Contact Customer Care

When i try to install iTunes onto my new computer, it says ""installation pkg could not be opened. Verify that this pkg exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer pkg."

When I try to install iTunes onto my new computer, it says "This installation package could not be opened. Verify that this package exists and that you can access it or contact the application vendor to verify to verify that this is a valid Windows Installer package." I can save iTunes onto my computer, but when I click run, this is the message that appears. How do I get this thing installed?

Hello annesmith1954,
Thank you for using Apple Support Communities.
You can use the information in the following article to troubleshoot your installation issues with installing iTunes on your PC.
"Could not open key" message when installing iTunes or Apple components for Windows
Regards,
Jeff D.

I am getting the message "The windows installer Service could not be accessed when trying to install Itunes on my new computer, any help would be appreciated.

I am getting the message "The windows installer Service could not be accessed when trying to install Itunes on my new computer, any help would be appreciated.

Hey there Frank0619,
If you have not been able to install iTunes because the Windows Installer service is not available, I would recommend the troubleshooting in the following troubleshooting to help.
Issues installing iTunes for Windows
These in particular:
Make sure you have an administrator account.
To install iTunes, you'll need to log in to your computer with an administrator password. If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You could also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Install the latest Microsoft Windows updates.
To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8 with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Download the latest version of iTunes.
The latest version of iTunes can be downloaded at http://www.apple.com/itunes/download/.
Disable conflicting software.
Some Windows background processes can cause issues for other programs and processes. These conflicts can prevent applications, such as iTunes, from installing. Disable conflicting processes by starting your computer using MSConfig:
Using Msconfig to troubleshoot conflicts in Windows XP
Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8
Some security software made by other companies can't be disabled using MSConfig. If you've installed security software and you're having issues installing iTunes or QuickTime for Windows, you might need to disable or uninstall security software to resolve installation issues.
Restart your computer.
Install iTunes.
Thank you for using Apple Support Communities.
All the best,
Sterling

How do I install CS5 on a new computer. My old computer crashed.

How do I install CS5 on a new computer. My old computer crashed.

You have to install your product again in new computer and launch your product software and click on help menu from there you can activate your product with the help of your product serial number.
If you do not have disk of your product then you can go through this link and download your product software or you can contact adobe customer support for best solutions.
Download link--http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

I lost my redemption code to install Lion onto my new computer. Is there a way I could get it again? When I go to the "get the update" page, it says that my serial number already has a code. How do I find this code again?!

I lost my redemption code to install Lion onto my new computer. Is there a way I could get it again? When I go to the "get the update" page, it says that my serial number already has a code. How do I find this code again?!

It is probably broken. You can try restoring it using Recovery Mode, but if that fails its time for a new phone. After all, it is 4 generations out of date. See: Recovery Mode

I am an active member and I am trying to install Abobe Acrobat XI Pro and it is asking for my serial number. Where can I find that information?

I am an active member and I am trying to install Abobe Acrobat XI Pro and it is asking for my serial number. Where can I find that information?

Hey jamesl12995614,
Could you please let me know if you are using subscription or bought Acrobat as a one-time purchase.
If its a subscription, then all you need is to sign in at adobe.com using your Adobe credentials and download the software.
Otherwise, you might refer the KB doc link mentioned below to find your serial number:
Find your serial number quickly
Hope it helps.
Regards,
Anubha

I am trying to instal CS5 onto my new computer. My other one was stolen. Serial number doesn't work.

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