I am trying to install a newer version of iTunes. It goes to the end of the install and cannot remove the older version. Now it does not work at all. Help!
Trying to uninstall an older version of iTune on a PC running XP pro. It goes to end of install and has a conflict. Uninstalls the new version, but will not reload the older version. No iTunes will boot up.
It goes to end of install and has a conflict.
What's the precise text of the error message you get at that stage, please?
Similar Messages
-
tried to run ios5 upgrade, get unkown error 0xE8000065 and now ipad does not work at all and is frozen can not even switch off
Try a hard reset and go from there. You might try a manual install (using DFU Mode), as outlined in the link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
Can I get rid of 36? It installed an update and now firefox does not work at all
firefox 36 is seriously broken
It updated on my computer and now does not work at all. I've tried all the suggestions and no help.....going back to IEHi wskossack, I am sorry to hear that you are having problems with Firefox 36. I am also sorry that we have not been able to get that working for you yet.
If what you really want is to uninstall Firefox we can do that. Of course I have to ask if you would be willing to let my help you to get the most up to date version of Firefox working. But, Firefox is all about the ability to customize. If you want we can install the last version of Firefox and you can use that until the next version comes out or while we work to get Firefox 36 working for you. I will try to cover every option in my reply.
First I will cover uninstalling Firefox. If you want to look at the [[Uninstall Firefox from your computer|article click here]] this can be done in about 7 steps
I would recommend that you completely uninstall Firefox and install it again. This will most likely fix any problems you have right now. Because you are asking how to do this I am going to assume that you have not tried this.
If you have Vista or Windows 7:
1) close any open Firefox windows.
2) from the start menu click on control panel
3) click on uninstall a program
4) from this list chose Firefox
5) click on uninstall (this is located turds the top)
If the Uninstall Wizard does not run, you can start it manually by running helper.exe, which is located in one of these locations by default:
(32-bit Windows) C:\Program Files\Mozilla Firefox\uninstall\helper.exe
(64-bit Windows) C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe
6) in the Firefox uninstall wizard click next and on the next page click uninstall then click finish
7) to remove other files and folders that may not be removed by the uninstall, you must manually delete the Firefox installation folder, which is located in one of these locations by default:
(32-bit Windows) C:\Program Files\Mozilla Firefox
(64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
The uninstaller does not remove any user data such as history or bookmarks. To completely remove this data, you must manually delete the Firefox folder containing your user profile:
Click the Windows Start button.
Type %APPDATA% in the search field and press enter to open the hidden Roaming folder.
Open the Mozilla folder
Delete the Firefox folder.
Now I am going to go over how to get the last version of Firefox installed on your computer. If you want to look at the [[Install an older version of Firefox|article click here]] . If you decide that this is what you want to do please look at the article for some impotent security information.
Firefox 35.0.1 was the last version of Firefox and you can get it by [https://download-installer.cdn.mozilla.net/pub/firefox/releases/35.0.1/win32/en-US/Firefox%20Setup%2035.0.1.exe clicking here] . The link is also in the article. If you do this you will have to disable the auto update. To do this go to options, then go to advance. Under advance there will be a sub tab. You want to go to update. Then you can select to never check or to have it tell you when there is an update.
So the only thing left is for me to help you with any problems you are having with Firefox 36. I hope you will give me a chance. In any case, if you need any more information or help with anything that I went over please let me know. -
I have OS X version 10.9.2 and I updated Adobe Reader but now it does not work.
I have tried to uninstall and reinstall but it cant even finish doing that. HELP. I need it back working ASAP
This is the message I get: "Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser"Have you done what the message told you to do?
Go to your applications, find Reader, open it, agee to the EULA. -
tried to update software on i pod touch but would not work and now ,wont restore back to factory setting or anything
Without more information all I can suggest is:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I just installed this update and now I cannot access "Mail" at all. I tried reinstalling the program, but that does not work, either. Help!
Paldeng, thanks for the suggestion. I've done all that. I can connect to the server, but apparently they are not recognizing my ID and password. I can use the server program if I don't go through Mail (using the same ID and password). My mother in another state with another provider has had the same email issue, as also my husband on his laptop who uses the same internet connection I do. His worked fine until we had it repaired at the Apple store and all the original programs reloaded (with the required updates, I assume). We can receive email in Mail, we just cannot send.
I contacted my service provider, and we went over my connections. They said it was not their problem and connected me with Apple, resulting in a charge to me because my warranty is long expired. Apple swears it is not their problem, it is the provider, so here I sit. My son was able to fix my Mom's Mail (she's 97) and got my husband's working also, until mine went out, by tweaking connection descriptions and ports remotely. The thing is, we had not messed with any of those settings, so what changed? I just did not want to bother my son again, as he has many other demands on his time.
Since this fiasco with the Mail v4.6 update, I'm wondering if something else was updated that works well with Lion and Mountain Lion, but does not work well with Snow Leopard and Leopard. I think the problem I had with the Mail update was that my Mail program had been renamed to Mail (original), and therefore was not being recognized by the update. Perhaps they had another tweak in there somewhere that is affecting outgoing mail connections? -
HI,
Have 10.10.3 imac version- email system does not work at all it display emails up to the installation of the new version, no incoming or outgoing emailsThat helped thanks-
I was able to solve this by deleting all "Envelop Index*"- and "ExternalUpdates*"-files in ~/Library/Mail/v2/MailData. After that I restarted Mail and let it reindex all mailboxes. -
i updated my ipad 3 to latest version of system upgrade and now it is not working. All black screen with Itunes logo. I tried restarting
Upgrade to Snow Leopard - it's compatible with the latest version of iTunes, and still supports PowerPC applications.
$19.99 - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Snow Leopard is required if you wanted to upgrade to Lion, anyway, which you may want to in the future if the latest version of iTunes no longer supports Snow Leopard. -
My New Tab Page does not work at all. I just have the empty squares with nothing in them at all?
My New Tab Page does not work at all. I just have the empty squares with nothing in them at all?
I know how to use about:config & have had the usual problems with newtab page tiles but this is more like a bug- using 33.0.1. Doesn't show tiles icon in top right corner just shows a gear that is used to hide the empty tiles that I can't fill with sites. First it would only show 2 rows of 4 columns even though I had it set to 5 & 6 then few days later for no reason they went empty with a serrated line around the tiles & can't drag from the bookmarks---- really bloody annoying!!!!!!! Possibly a setting in the about:config but i can't fig it out?Reset Firefox to its default state
If you're having major problems which you can't resolve, start fresh with only your essential information.
Troubleshooting Information
This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
Application Basics
Name Firefox
Version 33.0.1
Update History
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Profile Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Multiprocess Windows 0/1
Crash Reports for the Last 3 Days
Report ID Submitted
All Crash Reports
Extensions
Name Version Enabled ID
Adblock Plus 2.6.5 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon 0.9.2 true [email protected]
Skype Click to Call 7.3.16540.9015 true {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Trend Micro BEP Firefox Extension 8.0.0.1173 true [email protected]
Trend Micro NSC Firefox Extension 6.8.0.1120 true {22C7F6C6-8D67-4534-92B5-529A0EC09405}
Trend Micro Toolbar 7.0.0.1243 true {22181a4d-af90-4ca3-a569-faed9118d6bc}
Graphics
Adapter Description Intel(R) HD Graphics
Adapter Drivers igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM Unknown
Device ID 0x0046
Direct2D Enabled true
DirectWrite Enabled true (6.2.9200.16571)
Driver Date 1-30-2013
Driver Version 8.15.10.2993
GPU #2 Active false
GPU Accelerated Windows 1/1 Direct3D 11 (OMTC)
Vendor ID 0x8086
WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote true
AzureCanvasBackend direct2d
AzureContentBackend direct2d
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0
Important Modified Preferences
Name Value accessibility.blockautorefresh true
accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.frecency_experiment 1
browser.places.smartBookmarksVersion 7
browser.sessionstore.upgradeBackup.latestBuildID 20141023194920
browser.startup.homepage www.google.com
browser.startup.homepage_override.buildID 20141023194920
browser.startup.homepage_override.mstone 33.0.1
browser.tabs.loadInBackground false
dom.mozApps.used true
extensions.lastAppVersion 33.0.1
font.internaluseonly.changed true
gfx.direct3d.last_used_feature_level_idx 1
keyword.URL http://www.bing.com/search?FORM=UP97DF&PC=UP97&q=
media.gmp-gmpopenh264.lastUpdate 1413750166
media.gmp-gmpopenh264.version 1.1
media.gmp-manager.lastCheck 1414375733
network.cookie.prefsMigrated true
places.database.lastMaintenance 1414404204
places.history.expiration.transient_current_max_pages 102059
plugin.disable_full_page_plugin_for_types application/pdf
plugin.importedState true
plugin.state.npmedia 0
plugin.state.nptimegrid 1
print.printer_Canon_MG2100_series_Printer.print_bgcolor false
print.printer_Canon_MG2100_series_Printer.print_bgimages false
print.printer_Canon_MG2100_series_Printer.print_colorspace
print.printer_Canon_MG2100_series_Printer.print_command
print.printer_Canon_MG2100_series_Printer.print_downloadfonts false
print.printer_Canon_MG2100_series_Printer.print_duplex 3997817
print.printer_Canon_MG2100_series_Printer.print_edge_bottom 0
print.printer_Canon_MG2100_series_Printer.print_edge_left 0
print.printer_Canon_MG2100_series_Printer.print_edge_right 0
print.printer_Canon_MG2100_series_Printer.print_edge_top 0
print.printer_Canon_MG2100_series_Printer.print_evenpages true
print.printer_Canon_MG2100_series_Printer.print_footercenter
print.printer_Canon_MG2100_series_Printer.print_footerleft &PT
print.printer_Canon_MG2100_series_Printer.print_footerright &D
print.printer_Canon_MG2100_series_Printer.print_headercenter
print.printer_Canon_MG2100_series_Printer.print_headerleft &T
print.printer_Canon_MG2100_series_Printer.print_headerright &U
print.printer_Canon_MG2100_series_Printer.print_in_color true
print.printer_Canon_MG2100_series_Printer.print_margin_bottom 0.5
print.printer_Canon_MG2100_series_Printer.print_margin_left 0.5
print.printer_Canon_MG2100_series_Printer.print_margin_right 0.5
print.printer_Canon_MG2100_series_Printer.print_margin_top 0.5
print.printer_Canon_MG2100_series_Printer.print_oddpages true
print.printer_Canon_MG2100_series_Printer.print_orientation 0
print.printer_Canon_MG2100_series_Printer.print_page_delay 50
print.printer_Canon_MG2100_series_Printer.print_paper_data 1
print.printer_Canon_MG2100_series_Printer.print_paper_height 11.00
print.printer_Canon_MG2100_series_Printer.print_paper_name
print.printer_Canon_MG2100_series_Printer.print_paper_size_type 0
print.printer_Canon_MG2100_series_Printer.print_paper_size_unit 0
print.printer_Canon_MG2100_series_Printer.print_paper_width 8.50
print.printer_Canon_MG2100_series_Printer.print_plex_name
print.printer_Canon_MG2100_series_Printer.print_resolution 7602290
print.printer_Canon_MG2100_series_Printer.print_resolution_name
print.printer_Canon_MG2100_series_Printer.print_reversed false
print.printer_Canon_MG2100_series_Printer.print_scaling 1.00
print.printer_Canon_MG2100_series_Printer.print_shrink_to_fit true
print.printer_Canon_MG2100_series_Printer.print_to_file false
print.printer_Canon_MG2100_series_Printer.print_unwriteable_margin_bottom 0
print.printer_Canon_MG2100_series_Printer.print_unwriteable_margin_left 0
print.printer_Canon_MG2100_series_Printer.print_unwriteable_margin_right 0
print.printer_Canon_MG2100_series_Printer.print_unwriteable_margin_top 0
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.timeSpan 2
storage.vacuum.last.index 1
storage.vacuum.last.places.sqlite 1412311800
Important Locked Preferences
Name Value
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.7 4.10.7
NSS 3.17.1 Basic ECC 3.17.1 Basic ECC
NSSSMIME 3.17.1 Basic ECC 3.17.1 Basic ECC
NSSSSL 3.17.1 Basic ECC 3.17.1 Basic ECC
NSSUTIL 3.17.1 3.17.1
Experimental Features
Name ID Description Active End Date Homepage -
cannot remove an older version of bonjour and invalid signature are two messages i receive when tryin to install a new itunes
cannot remove an older version of bonjour
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time? -
prompted to update iTunes today and now it does not work. tried reinstalling and caanot successfully reinstall.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Brand new Mac user help please! How do you connect a 17" monitor to the MacBook? I have the monitor plugged into the Mac, but the F8 that I am used to with PC does not work. Please help. I am getting lots of spelling errors as the MacBook laptop screen is too small. Thank you so much! .
Contentmom6 wrote:
Brand new Mac user help please! How do you connect a 17" monitor to the MacBook? I have the monitor plugged into the Mac, but the F8 that I am used to with PC does not work.
Normally, you just connect the monitor to the MacBook using a VGA adaptor that you can buy from an Apple Store. Now try System Preferences > Displays > Detect Displays. You should now be able to select a display mode for the monitor. If it still doesn't work, then I'd check that everything is properly connected. I've had problems with colours disappearing due to a faulty connection in the VGA adaptor.
Bob -
Installed MAC OS 10.9 and lost my NUMBERS PAD. Does not work at all.
I installed MAC OS 10.9 and I lost use of the Numbers Pad inbuilt on my Apple keyboard. Does not work at all.
The option for Mouse Keys may have become turned on. To check for that, go to System Preferences > Universal Access, switch the view to Mouse, then turn Mouse Keys off if it is on.
Note that in that same pane there is shown a keyboard toggle for that feature - press the Option key five times in a row to turn it off or on. If Mouse Keys is the problem, that may have been how it got turned on. You can prevent that from recurring by unchecking that item. -
I recently uploaded OSX 10.6.7 and ever since then, my Boris titler in FCP does not work with all the fonts, notably Avenir. It actually crashes FCP now. It was fine with the previous version. What's up Apple?
I know what your'e going through, Gary. OSX 10.6.7 is an absolute disaster. Since I upgraded, I've had problems in FCP, Logic, Garageband, even issue dealing with peripheral hardware like external monitors.
Before 10.6.7 my system was running fine.
I've brought this up with Apple repeatedly. They smile and shrug. They've been helpful resolving the issues, but none of them has been easy to solve. I have spent days, dealing back and forth with tech support, sending logs, etc., before solutions have been found.
I wish I could give you an answer to your question. My only guess is that Apple has totally dropped the ball on this one. In the future they should provide a disclaimer when they offer an upgrade. Something like: "Caution: all of your software may not function after this upgrade. But go ahead, you'll feel cool that your OS is the latest thing."
As someone who has been with Apple for close to 25 years, I'm disturbed by what appears to be an increasing sloppiness in their work. This is especially disturbing when you depend upon their system to make your living.
Good luck.
david -
I have just updated my iPhone to version 5.1. After the update, the camera button next to the "slide to unlock" button does not work at all. It used to function well before the update. It happens to my friends as well. What should I do? Can someone help?? Thanks!!!!
Slide the camera button up
Maybe you are looking for
-
Mid 2010 Macbook Pro battery will not charge after plugging in firewire cable shut down computer
I have a mid 2010 15" Macbook pro with Lion installed. I was running off battery, and I went to plug in a firewire cable, not plugged into anything, and when I inserted it, the computer shut off. The computer would not turn on again without being plu
-
Front Row Flip-Album-Art-every 30-seconds-distraction really *****!
I know there have been some posts about this, but I want my name added to the list of people who complained about it! Apple-Feedback has been submitted. I have 2 questions: 1) Why is it, that all the other threads about this issue are closed (archive
-
Following an upgrade from Firefox 6.0.2 to Firefox 7.0, this error appeared in response to accessing Firefox! Executing an auto log-on produces the following error message: XULRunner-Couldn't load XRE functions. Also, following an upgrade from V7.0 t
-
MACSEC switch to host not working
Hello, I am trying to implement macsec only for switch to host segment. I am following below document but still the user is not able to connect. http://www.cisco.com/c/en/us/support/docs/lan-switching/8021x/117277-config-anyconnect-00.html The only d
-
Importing photos from camera usb / no sd card reader yet
recently bought light room and it seems i cannot import my photos when i connect my camera directly to computer. I have not purchased a card reader yet. any help would be great