I am trying to install a program...

I am trying to install a program. When I insert the CD, nothing happens or comes up. I went to the finder, and cliked the setup and installoption and all I got was fancy computer text. What's up with this?
Please and Thanks!

First guess would be that you are attempting to install a Windows based program. What is the program you are attempting to install?

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  • Adobe pop-up message when trying to install a program: "Failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."

    I have a 64-bit Windows 7 Home Premium PC. I recently had to reinstall my PC. I'm trying to install my Adobe Products like Flash Professional CS5 and Photoshop CS5, but it keeps coming up with the message "Failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem." I keep looking around at different sites, but they seem so difficult and so much information which leaves me so confused. I have no idea how or why this has happened, and due to my autism it leaves me very panicky.
    I've tried the Adobe Creative Cloud Cleaner Tool. Here are the results.
    Gen_WWCombined-en_US-20121017_1230
    [Sat Jun 14 18:50:42 2014] Please enter (y) for Yes or (n) for No. ... >>
    [Sat Jun 14 18:50:44 2014] Choose from one of the following options to clean up :
    [Sat Jun 14 18:50:44 2014] 1.  All
    [Sat Jun 14 18:50:44 2014] 2.  Adobe Flash Player 10.2
    [Sat Jun 14 18:50:44 2014] 3.  Creative Cloud & CS6 Products
    [Sat Jun 14 18:50:44 2014] 4.  CS6 only
    [Sat Jun 14 18:50:44 2014] 5.  CS5-CS5.5-CS6
    [Sat Jun 14 18:50:44 2014] 6.  CS5-CS5.5
    [Sat Jun 14 18:50:44 2014] 7.  CS3, CS4
    [Sat Jun 14 18:50:44 2014] 8.  Adobe Id credentials
    [Sat Jun 14 18:50:44 2014] 9.  Quit
    [Sat Jun 14 18:50:44 2014] Choice :>
    [Sat Jun 14 18:50:46 2014] User selected: All
    [Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
    [Sat Jun 14 18:50:46 2014] List of products installed on this machine
    [Sat Jun 14 18:50:46 2014] Listing products for cleanup:
    [Sat Jun 14 18:50:46 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
    [Sat Jun 14 18:50:48 2014] Are you sure you want to clean all the listed products and associated files?
    [Sat Jun 14 18:50:48 2014] Type (y) to confirm and remove or (n) to quit ... >>
    [Sat Jun 14 18:50:50 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
    [Sat Jun 14 18:50:50 2014] :: Cleaning-up left over inventories ::
    [Sat Jun 14 18:50:50 2014] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
    [Sat Jun 14 18:50:50 2014] ::Start:: Removing AUM contents
    [Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
    [Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
    [Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
    [Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
    [Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeAAMUpdater-1.0-Stefan-PC-Stefan
    [Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-Stefan-PC-Stefan" /F
    [Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
    [Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeUpdater Task-Stefan-PC-Stefan
    [Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeUpdater Task-Stefan-PC-Stefan" /F
    [Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
    [Sat Jun 14 18:50:50 2014] ::Finish:: Removing AUM contents
    [Sat Jun 14 18:50:50 2014] ::Start:: Removing OOBE
    [Sat Jun 14 18:50:50 2014] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
    [Sat Jun 14 18:50:50 2014] INFO: No tasks running with the specified criteria.
    [Sat Jun 14 18:50:50 2014] ::Finish:: Removing OOBE
    [Sat Jun 14 18:50:50 2014] Removing content of Product : CS5Installer, Version : CS5
    [Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Sat Jun 14 18:50:50 2014] LOG FILE SAVED TO: C:\Users\Stefan\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
    [Sat Jun 14 18:50:50 2014] Adobe Creative Cloud Cleaner Tool completed successfully
    [Sat Jun 14 18:50:50 2014]
    [Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
    [Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Sat Jun 14 18:50:50 2014] ---------------------------------------------------------
    [Sat Jun 14 18:50:50 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

    06/12/14 18:38:09:881 | [ERROR] |  | ASU | LWANative | P7Native |  |  | 19104 | OOBElib returned error: 34
    06/12/14 18:38:10:271 | [FATAL] |  | ASU | DWANative | DWANative |  |  | 19104 | Error in getting Payload 8
    06/12/14 18:38:11:878 | [ERROR] |  | ASU | DWANative | DWANative |  |  | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
    06/12/14 18:38:13:519 | [ERROR] |  | ASU | DWANative | DWANative |  |  | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
    06/12/14 18:44:30:229 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 860 | Failed in key3List generation
    06/12/14 18:44:31:074 | [ERROR] |  | ASU | PIM | PIM |  |  | 3576 | CreateProcess failed (267).
    06/12/14 18:46:40:335 | [ERROR] |  | ASU | PIM | PIM |  |  | 3576 | Process CreativeCloud(URIHandler).exe could not be killed
    06/12/14 18:46:40:335 | [ERROR] |  | ASU | PIM | PIM |  |  | 3576 | Process Creative Cloud Helper.exe could not be killed
    06/12/14 18:46:40:335 | [ERROR] |  | ASU | PIM | PIM |  |  | 3576 | Process Creative Cloud Uninstaller.exe could not be killed
    06/12/14 18:48:07:424 | [ERROR] |  | ASU | PIM | PIM |  |  | 3576 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    06/12/14 18:48:13:709 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 7652 | Failed in key3List generation
    06/12/14 18:48:16:239 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 7652 | Failed in key3List generation
    06/12/14 18:48:19:174 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 7652 | Failed in key3List generation
    06/12/14 18:48:21:342 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 7652 | Failed in key3List generation
    06/12/14 18:49:03:907 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 14092 | Failed in key3List generation
    06/12/14 18:49:08:386 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 14136 | Failed in key3List generation
    06/12/14 18:49:11:475 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 14136 | Failed in key3List generation
    06/12/14 18:49:13:361 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 14136 | Failed in key3List generation
    06/12/14 18:50:46:267 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 15932 | Failed in key3List generation
    06/12/14 18:50:49:357 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 15576 | Failed in key3List generation
    06/12/14 18:50:55:101 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 7024 | Failed in key3List generation
    06/12/14 18:52:48:711 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 18100 | Failed in key3List generation
    06/12/14 18:52:52:182 | [ERROR] |  | ASU | LWANative | OPM |  |  | 18100 | received empty url from dispatchlib
    06/12/14 18:52:55:816 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 18100 | Failed in key3List generation
    06/12/14 18:52:56:518 | [ERROR] |  | ASU | LWANative | P7Native |  |  | 18100 | OOBElib returned error: 42
    06/12/14 18:53:23:278 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 18100 | Failed in key3List generation
    6/13/2014 21:51:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/13/2014 21:51:48 [ERROR] Setup - Error finding english dictionary file.
    6/13/2014 21:51:48 [ERROR] Setup - Unable to initialize ZString library
    6/13/2014 21:51:48 [FATAL] Setup - Setup.xml does not exist.
    6/13/2014 21:51:48 [FATAL] Setup - Unable to initialize. File missing.
    06/13/14 21:58:34:931 | [ERROR] |  | ASU | PIM | PIM |  |  | 21844 | CreateProcess failed (267).
    06/13/14 21:59:49:357 | [ERROR] |  | ASU | PIM | PIM |  |  | 21844 | Process CreativeCloud(URIHandler).exe could not be killed
    06/13/14 21:59:49:360 | [ERROR] |  | ASU | PIM | PIM |  |  | 21844 | Process Creative Cloud Helper.exe could not be killed
    06/13/14 21:59:49:363 | [ERROR] |  | ASU | PIM | PIM |  |  | 21844 | Process Creative Cloud Uninstaller.exe could not be killed
    06/13/14 22:01:13:116 | [ERROR] |  | ASU | PIM | PIM |  |  | 21844 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    06/13/14 22:01:13:121 | [ERROR] |  | ASU | PIM | PIM |  |  | 21844 | AAM ref file already exists at  2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
    06/13/14 22:01:24:817 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 10872 | Failed in key3List generation
    06/13/14 22:01:29:716 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 10872 | Failed in key3List generation
    06/13/14 22:01:33:893 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 10872 | Failed in key3List generation
    06/13/14 22:01:35:676 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 10872 | Failed in key3List generation
    06/13/14 22:01:39:720 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 6244 | Failed in key3List generation
    06/13/14 22:01:41:220 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 6244 | Failed in key3List generation
    06/13/14 22:01:42:860 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 6244 | Failed in key3List generation
    06/13/14 22:02:56:630 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 20716 | Failed in key3List generation
    06/13/14 22:03:03:420 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 14200 | Failed in key3List generation
    06/13/14 22:04:23:916 | [ERROR] |  | ASU | OPM | P7Native |  |  | 14200 | ACCC : Cannot find LEIDs/LEID tags in the request data
    06/14/14 08:50:35:502 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 2856 | Failed in key3List generation
    06/14/14 08:50:46:796 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 2856 | Failed in key3List generation
    06/14/14 08:50:56:343 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 2856 | Failed in key3List generation
    06/14/14 08:51:01:148 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 2856 | Failed in key3List generation
    06/14/14 08:51:05:189 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 4816 | Failed in key3List generation
    06/14/14 08:51:08:012 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 4816 | Failed in key3List generation
    06/14/14 08:51:10:976 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 4816 | Failed in key3List generation
    06/14/14 08:53:05:074 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 5136 | Failed in key3List generation
    06/14/14 08:53:15:688 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3444 | Failed in key3List generation
    06/14/14 08:54:36:596 | [ERROR] |  | ASU | OPM | P7Native |  |  | 3444 | ACCC : Cannot find LEIDs/LEID tags in the request data
    6/14/2014 11:21:45 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 11:21:45 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 11:21:45 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 11:21:45 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 11:21:45 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 11:41:50:067 | [WARN] |  | ASU | OPM | IMSLibData |  |  | 1424 | IMSLibData destructor completed
    06/14/14 11:41:56:987 | [ERROR] |  | ASU | PIM | PIM |  |  | 12296 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud error :5
    06/14/14 11:41:56:987 | [ERROR] |  | ASU | PIM | PIM-Uninstall |  |  | 12296 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud'
    06/14/14 11:41:56:987 | [ERROR] |  | ASU | PIM | PIM-Uninstall |  |  | 12296 | Failed to remove ACCC Files.
    06/14/14 11:41:56:987 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 12296 | ACC uninstallation failed. RetVal: -8
    06/14/14 11:41:57:019 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 12296 | Unable to unload AdobePIM library properly.
    06/14/14 11:41:57:019 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 12296 | Failed to remove folders.
    6/14/2014 12:17:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:17:04 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:17:04 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:19:44 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:19:44 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:19:44 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:19:44 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:19:44 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:19:46 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:19:46 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:19:46 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:19:46 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:19:46 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:20:00 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:20:00 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:20:00 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:20:00 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:20:00 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:23:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:23:51 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:23:51 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:23:51 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:23:51 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:26:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:26:52 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:26:52 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:26:52 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:26:52 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:31:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:31:21 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:31:21 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:31:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:31:52 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:31:52 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:31:52 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:31:52 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:41:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:41:21 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:41:21 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:41:21 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:41:21 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 13:02:56:146 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | CreateProcess failed (267).
    06/14/14 13:04:14:196 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | Process CreativeCloud(URIHandler).exe could not be killed
    06/14/14 13:04:14:196 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | Process Creative Cloud Helper.exe could not be killed
    06/14/14 13:04:14:196 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | Process Creative Cloud Uninstaller.exe could not be killed
    06/14/14 13:05:40:969 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    06/14/14 13:05:40:969 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | AAM ref file already exists at  2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
    06/14/14 13:08:09:854 | [ERROR] |  | ASU | OPM | P7Native |  |  | 1928 | ACCC : Cannot find LEIDs/LEID tags in the request data
    6/14/2014 13:10:27 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:10:27 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:10:27 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:10:27 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:10:27 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:17:20 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:17:20 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:17:20 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:17:20 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:17:20 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:17:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:17:24 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:17:24 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:17:24 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:17:24 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:10:32 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:10:32 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:10:32 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:10:32 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:10:32 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:26:53 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:26:53 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:26:53 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:26:53 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:26:53 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:42:35 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:42:35 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:42:35 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:42:35 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:42:35 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:52:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:52:02 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:52:02 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:52:02 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:52:02 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 13:52:41:307 | [ERROR] |  | ASU | OPM | P7Native |  |  | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
    06/14/14 13:57:13:245 | [ERROR] |  | ASU | PIM | PIM |  |  | 5692 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud error :5
    06/14/14 13:57:13:245 | [ERROR] |  | ASU | PIM | PIM-Uninstall |  |  | 5692 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud'
    06/14/14 13:57:13:245 | [ERROR] |  | ASU | PIM | PIM-Uninstall |  |  | 5692 | Failed to remove ACCC Files.
    06/14/14 13:57:13:245 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 5692 | ACC uninstallation failed. RetVal: -8
    06/14/14 13:57:13:261 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 5692 | Unable to unload AdobePIM library properly.
    06/14/14 13:57:13:261 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 5692 | Failed to remove folders.
    06/14/14 13:59:49:116 | [ERROR] |  | ASU | OPM | P7Native |  |  | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
    06/14/14 13:59:52:128 | [ERROR] |  | ASU | PIM | PIM |  |  | 5084 | Process returned error:201
    06/14/14 13:59:52:128 | [ERROR] |  | ASU | PIM | PIM |  |  | 5084 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook\CoreSyncCustomHook.exe'. Error code: 201
    06/14/14 13:59:56:168 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 5084 | Unable to unload AdobePIM library properly.
    06/14/14 13:59:56:262 | [ERROR] |  | ASU | PIM | Utilities |  |  | 2780 | CreateProcess failed (267).
    06/14/14 14:00:01:535 | [ERROR] |  | ASU | PIM | PIM |  |  | 2780 | Unable to free PIM object
    6/14/2014 16:02:47 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 16:02:47 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 16:02:47 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 16:02:47 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 16:02:47 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 16:10:15:499 | [ERROR] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 4628 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
    06/14/14 16:14:03:629 | [ERROR] |  | ASU | PIM | PIM |  |  | 8580 | CreateProcess failed (267).
    06/14/14 16:15:52:208 | [ERROR] |  | ASU | PIM | PIM |  |  | 8580 | Process CreativeCloud(URIHandler).exe could not be killed
    06/14/14 16:15:52:208 | [ERROR] |  | ASU | PIM | PIM |  |  | 8580 | Process Creative Cloud Helper.exe could not be killed
    06/14/14 16:15:52:208 | [ERROR] |  | ASU | PIM | PIM |  |  | 8580 | Process Creative Cloud Uninstaller.exe could not be killed
    06/14/14 16:16:58:883 | [ERROR] |  | ASU | PIM | PIM |  |  | 8580 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    06/14/14 16:31:27:792 | [ERROR] |  | ASU | OPM | P7Native |  |  | 5228 | ACCC : Cannot find LEIDs/LEID tags in the request data
    6/14/2014 16:43:06 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 16:43:06 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 16:43:06 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 16:43:06 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 16:43:06 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 16:46:24:800 | [ERROR] |  | ASU | LWANative | OPM |  |  | 5776 | received empty url from dispatchlib
    06/14/14 16:46:29:449 | [ERROR] |  | ASU | LWANative | P7Native |  |  | 5776 | OOBElib returned error: 42
    06/14/14 16:49:04:438 | [ERROR] |  | ASU | LWANative | OPM |  |  | 4344 | received empty url from dispatchlib
    06/14/14 16:49:10:113 | [ERROR] |  | ASU | LWANative | P7Native |  |  | 4344 | OOBElib returned error: 42
    6/14/2014 17:06:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 17:06:21 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 17:06:21 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 17:06:21 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 17:06:21 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 17:13:05:437 | [ERROR] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 4372 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
    06/14/14 17:16:38:593 | [ERROR] |  | ASU | PIM | PIM |  |  | 4472 | CreateProcess failed (267).
    06/14/14 17:18:24:378 | [ERROR] |  | ASU | PIM | PIM |  |  | 4472 | Process CreativeCloud(URIHandler).exe could not be killed
    06/14/14 17:18:24:378 | [ERROR] |  | ASU | PIM | PIM |  |  | 4472 | Process Creative Cloud Helper.exe could not be killed
    06/14/14 17:18:24:393 | [ERROR] |  | ASU | PIM | PIM |  |  | 4472 | Process Creative Cloud Uninstaller.exe could not be killed
    06/14/14 17:19:33:131 | [ERROR] |  | ASU | PIM | PIM |  |  | 4472 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    06/14/14 17:21:08:140 | [ERROR] |  | ASU | OPM | P7Native |  |  | 1572 | ACCC : Cannot find LEIDs/LEID tags in the request data
    6/14/2014 17:36:25 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 17:36:25 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 17:36:25 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 17:36:25 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 17:36:25 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 17:40:42 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 17:40:42 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 17:40:42 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 17:40:42 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 17:40:42 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 18:16:12:120 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 7080 | Unable to unload AdobePIM library properly.
    06/14/14 18:16:12:135 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 7080 | Failed to delete C:\Users\Stefan\AppData\Local\Adobe\OOBE\com.adobe.accc.home
    06/14/14 18:16:12:526 | [ERROR] |  | ASU | PIM | Utilities |  |  | 5292 | CreateProcess failed (267).
    06/14/14 18:16:19:065 | [ERROR] |  | ASU | PIM | PIM |  |  | 5292 | Unable to free PIM object
    6/14/2014 18:43:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 18:43:51 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 18:43:51 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 18:43:51 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 18:43:51 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 18:48:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 18:48:04 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 18:48:04 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 18:48:04 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 18:48:04 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 18:57:10 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 18:57:10 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 18:57:10 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 18:57:10 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 18:57:10 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 19:35:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 19:35:02 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 19:35:02 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 19:35:02 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 19:35:02 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 19:35:08 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 19:35:08 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 19:35:08 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 19:35:08 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 19:35:08 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 20:33:29 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 20:33:29 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 20:33:29 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 20:33:29 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 20:33:29 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 21:47:33 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 21:47:33 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 21:47:33 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 21:47:33 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 21:47:33 [FATAL] Setup - Unable to initialize. File missing.
    06/15/14 16:52:16:579 | [ERROR] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 1492 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
    6/15/2014 16:56:36 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 16:56:36 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 16:56:36 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 16:56:36 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 16:56:36 [FATAL] Setup - Unable to initialize. File missing.
    6/15/2014 17:01:19 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 17:01:19 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 17:01:19 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 17:01:19 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 17:01:19 [FATAL] Setup - Unable to initialize. File missing.
    06/15/14 17:03:45:215 | [ERROR] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 5128 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
    6/15/2014 17:04:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 17:04:56 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 17:04:56 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 17:04:56 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 17:04:56 [FATAL] Setup - Unable to initialize. File missing.
    06/15/14 17:07:20:253 | [ERROR] |  | ASU | PIM | PIM |  |  | 5336 | CreateProcess failed (267).
    06/15/14 17:09:07:737 | [ERROR] |  | ASU | PIM | PIM |  |  | 5336 | Process CreativeCloud(URIHandler).exe could not be killed
    06/15/14 17:09:07:752 | [ERROR] |  | ASU | PIM | PIM |  |  | 5336 | Process Creative Cloud Helper.exe could not be killed
    06/15/14 17:09:07:752 | [ERROR] |  | ASU | PIM | PIM |  |  | 5336 | Process Creative Cloud Uninstaller.exe could not be killed
    06/15/14 17:10:08:686 | [ERROR] |  | ASU | PIM | PIM |  |  | 5336 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    06/15/14 17:11:37:076 | [ERROR] |  | ASU | OPM | P7Native |  |  | 2140 | ACCC : Cannot find LEIDs/LEID tags in the request data
    06/15/14 18:26:02:586 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3564 | Failed in key3List generation
    06/15/14 18:26:06:033 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3564 | Failed in key3List generation
    06/15/14 18:26:09:591 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3564 | Failed in key3List generation
    06/15/14 18:26:17:812 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3564 | Failed in key3List generation
    06/15/14 18:26:24:193 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3900 | Failed in key3List generation
    06/15/14 18:26:26:735 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3900 | Failed in key3List generation
    06/15/14 18:26:29:606 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3900 | Failed in key3List generation
    06/15/14 18:28:20:953 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3396 | Failed in key3List generation
    06/15/14 18:28:22:808 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3396 | Failed in key3List generation
    06/15/14 18:28:44:834 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 5056 | Failed in key3List generation
    06/15/14 18:34:14:628 | [FATAL] |  | ASU | PDApp | PDApp |  |  | 5668 | Another deployment workflow already running.
    06/15/14 18:34:14:628 | [ERROR] |  | ASU | PDApp | PDApp |  |  | 5668 | Error finding locale language dictionary file. Defaulting to english.
    06/15/14 18:34:32:187 | [FATAL] |  | ASU | PDApp | PDApp |  |  | 2544 | Another deployment workflow already running.
    06/15/14 18:34:32:187 | [ERROR] |  | ASU | PDApp | PDApp |  |  | 2544 | Error finding locale language dictionary file. Defaulting to english.
    06/15/14 18:35:02:236 | [FATAL] |  | ASU | PDApp | PDApp |  |  | 4636 | Another deployment workflow already running.
    06/15/14 18:35:02:236 | [ERROR] |  | ASU | PDApp | PDApp |  |  | 4636 | Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 18:37:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 18:37:24 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 18:37:24 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 18:37:24 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 18:37:24 [FATAL] Setup - Unable to initialize. File missing.
    6/15/2014 19:08:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 19:08:56 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 19:08:56 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 19:08:56 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 19:08:56 [FATAL] Setup - Unable to initialize. File missing.
    6/15/2014 19:10:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 19:10:48 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 19:10:48 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 19:10:48 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 19:10:48 [FATAL] Setup - Unable to initialize. File missing.
    6/17/2014 12:14:16 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/17/2014 12:14:16 [ERROR] Setup - Error finding english dictionary file.
    6/17/2014 12:14:16 [ERROR] Setup - Unable to initialize ZString library
    6/17/2014 12:14:16 [FATAL] Setup - Setup.xml does not exist.
    6/17/2014 12:14:16 [FATAL] Setup - Unable to initialize. File missing.
    6/17/2014 12:35:38 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/17/2014 12:35:38 [ERROR] Setup - Error finding english dictionary file.
    6/17/2014 12:35:38 [ERROR] Setup - Unable to initialize ZString library
    6/17/2014 12:35:38 [FATAL] Setup - Setup.xml does not exist.
    6/17/2014 12:35:38 [FATAL] Setup - Unable to initialize. File missing.
    6/17/2014 20:54:13 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/17/2014 20:54:13 [ERROR] Setup - Error finding english dictionary file.
    6/17/2014 20:54:13 [ERROR] Setup - Unable to initialize ZString library
    6/17/2014 20:54:13 [FATAL] Setup - Setup.xml does not exist.
    6/17/2014 20:54:13 [FATAL] Setup - Unable to initialize. File missing.

  • HT1926 apple mobile device failed to start ? i keep getting this message when trying to install itunes program.

    I am trying to install itunes as i had to uninstall the software. and now when i try to reinstall it i keep getting this message. I dont understand why? or how to fix it. It shouldnt be this difficult to install a program. All this just because of some upgrade that wouldnt install and messed up itunes and made it invalid to even open.

    Hey AndreaKK,
    I would try the following directions:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    If you have Windows XP, there are slightly different directions in here:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    http://support.apple.com/kb/HT1925
    Welcome to Apple Support Communities!
    Regards,
    Delgadoh

  • Trying to install a program

    Hello I'm trying to download a program from the internet but its not letting me install it on my iMac, & I get a message when I double click on the file to install & it says "Install.command" can't be opened because it is from an unidentified developer. I don't know if there is another way I could download if you guys can help me..

    I tried to fallow your steps but now I'm getting this message..! still can't download it. Terminal pops up..!!

  • Trying to install cs4 program on my new computer.  my old computer is dead.

    I have all the install discs but when I enter the serial #, I get an "i'm sorry....."
    I own cs4.  My original computer die.  So I trying to install cs 4 on my new computer.  Please HELP~!!!!!

    After many hours on the phone and chat with adobe it appears that since I now have windows 8 on the brand new computer, i cannot use my current cs4.  I was told adobe does not offer upgrades from cs4 any longer but that an authorized adobe reseller would.  I am having a hard time finding out how to locate and verify that and I need to get back on Photoshop soon as mI have  a deadline - thanks

  • 64-bit itunes for Windows tries to install in Programs(x86)

    If the download marked as iTunes for Windowss (64-bit) is, indeed, the the 64-bit version, why does it try to install in Program Files(x86) instead of Program Files, like EVERY OTHER 64-BIT INSTALLATION ON THE PLANET?

    It is a 64-bit installer for mostly 32-bit components.
    tt2

  • I Tunes, I have tried to install this program for 2 days.

    I have been trying for 2 days to install i Tunes on a WIndows Vista Home Premium 64 bit laptop. All updates current, have never had so much as a hiccup with this laptop.
    I have received one error after the other, Error 4204, was the first. I read all the articles on that error and followed all of the directions to resolve it to no avail. I finallyI found an article that told me what to uninstall, i Tunes, boudour, Apple Application Helper, and bought a professional uninstall program to make that work. I uninstalled and reinstalled. Now it's telling me that Apple Application Support was not found.
    I cannot find, easily at least, how to contact support for help. As a support professional this has been a time wasting, frustrating experience. My company wanted to know if I thought it would be alright to allow our traveling users to install iTunes so they could have music while traveling; I can find no justification for the support issues it would cause.
    So, I guess my only personal choice is Rhapsody which installed perfectly.
    I really wanted to use i Tunes.

    This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes for Windows forums.
    Regards.

  • I am trying to install a program on my Mac and the Automator is interfering....can it be overridden or disabled?

    I purchased a program from a trusted website and was able to download it....however when I try to install it I get an "Apple Run Script Error"....the support team for the web site thinks it is Automator....so not sure how to get around this....anyone out there can help? Would be greatly appreciated.

    Well there's not enough info to even guess beyond what I previously posted.
    My only "judgement" here is that whatever program you are using has questionable tech support if all they say is "it's Automator" and offer no further assistance as to why their program doesn't work on your machine and aren't even curious.

  • Trying to install adobe programs on my mac

    I have paid for I have paid for a subscription for the adobe suite for all the programs and it won't let me downloa subscription for the adobe suite for all the programs and it won't let me download them. It only says download trial. Please someone help me.

    Download and install the trial version, then activate it with your serial number (Creative Suite) or Adobe ID (Creative Cloud).

  • HT4530 I just purchased an iMac and developed a user name and password.  I'm trying to install a program but can't because I forgot that information and didn't write it down.  How do I reissue a new username and password

    I just purchased an iMac and upon setting it up I initiated an username and a password.  Unfortunately I didn't write it down and now I'm trying to add software and the system won't let me because I forget that info.  How do I reissue a new usernam and password?

    Boot from your recovery partition by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
    When the recovery desktop appears, select Utilities ▹ Terminal from the menu bar.
    In the Terminal window, enter “resetpassword” and press return. A Reset Password window opens.
    Select your boot volume if not already selected.
    Select your username from the menu labeled Select the user account if not already selected.
    Follow the prompts to reset the password.
    Select  ▹ Restart from the menu bar.
    You should now be able to log in with the new password, but you won't be able to unlock the Keychain. If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it. You’ll need to reset your keychain in the preferences of the Keychain Access application.

  • I am trying to install CS2 but I receive a message that my serial number is invalid.

    I have been trying to install CS2 on Win XP. (My old laptop died, I still have the original disks, serial #, etc. but was unable to use because of the activation problem). I downloaded all the files from the website referenced above and tried to follow the instructions here and in the pdf. However the files that downloaded to my computer did not have the names that are mentioned in the pdf. The files that downloaded were called CreativeSuiteCS2Disc1, CreativeSuiteCS2Disc2, CreativeSuiteCS2Disc3, CS2.0_WWE_Extras_1 and VCS2. Also, I was never given an option to "install later".
    However I was able to "extract" the files. They extracted into different folders, and after reading through this whole thread I was able to move the files around in the folders until they look like those in message 123 later in this thread that pictures all of the files that should be in a folder together (mine are in C:\Creative Suite CS2\Adobe Creative Suite 2.0).
    However I still can't get it to work. If I try to run the installer in any of the programs (for example Photoshop or Illustrator), when I enter the serial number given on the website I get the message that the serial number is not valid.
    Help!!
    Thanks!

    Thanks very much. Yes, I am using the installer files and serial number from the URL you referenced above. I have spent many hours trying to get it to work. I would love some help!!
    The problem is that the instructions that come in the pdf with the downloaded files do not work, because the files that download from that page do not have the names referred to in the pdf, and most of the things that are referred to in the instructions do not happen. Here is what actually happened.
    When I downloaded the files from the website, these are the files that downloaded:
    I double-clicked each one and they extracted into two different folders.
    Then I read a message on the forum that said to move all the extractred files into the same folder, so I moved all files into one file at C:\Creative Suite CS2\Adobe Creative Suite 2.0 as was pictured in the forum message. Here are screen shots showing all of the files in that folder I have now:
    So then I double clicked the "Setup" file and I got this error message:
    So then I tried to install the programs separately from the installer inside the folders Photoshop and Illustrator. I got this far and entered the serial number from the website:
    But then I got this error message, even though I was using the files and serial number exactly from the website:
    I tried both photoshop and illustrator and the same thing happened.
    (I also looked at Solution 2 that you mentioned above but I don't have anything called VCOM on the computer. Also the error message that I got is not that one.)
    I think I really need a set of instructions that lists the steps in order to do, but based on the files that actually download from the website and what happens when you extract the files. I feel as if I have all of the proper files but it still doesn't work.
    Thank you very much!

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