I am trying to install Elements12 but cannot find a valid serial number.

I also tried the Redemption Code that was packaged in the box but this also was invalid. I purchased the item at a local Staples store and the cashier scanned the back of the box (he said it was to activate the product). This is a gift for my wife.....hopefully. Any help is appreciated.

I just tried to follow the snakes and ladders game you have set up and incidentally I purchased my elements 12 at Staples and have the same problem as bobby.
This page can't be displayed
Make sure the web address http://chl-author.corp.adobe.com is correct.
Look for the page with your search engine.
Refresh the page in a few minutes.
Can someone fix this? I was hoping to use the software I purchased made by your company be for the end of the year!!

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