I am trying to install iTunes 12.0 on my Windows 7 PC to sync my iPhone6. I am getting error message, "Item already exists" on installation of iTunes 12.0. Apple has no fix. Help???
I am trying to install iTunes 12.0 on my Windows 7 PC to sync my iPhone6. I am getting error message, "Item already exists" on installation of iTunes 12.0. Apple has no fix. Help???
Item or object?
For "Object already exists" or "Access denied" errors when installing try opening Control Panel > Programs and Features > View installed updates then checking for Security Update for Microsoft Windows (KB2918614). Uninstall if you have it, then reboot and try installing again.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
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What is the exact error message?
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Can't reinstall itunes on windows 7 comp. Get error message "object already exists"
Difficulty reinstalling itunes on Windows7 machine. Despite uninstalling everything apple, I constantly get error message: "object already exists" and the install fails. I have gone through hard drive but can't find anything itunes or apple. Uninstalled everything apple in control panel. What am I missing?
Try opening Control Panel > Programs and Features > View installed updates then checking for the Security Update for Microsoft Windows (KB2918614). , Uninstall if you have it, then reboot.
There is a strong hint here that it should resolve this issue, although personally I have that update installed and have been able to remove and reinstall iTunes without any problem.
Click for more on KB2918614 which is an update to the Windows Installer Service released July 12th 2014. The timing and nature of the update suggest a connection with the "Object already exists" issue which affects other installations as well as iTunes.
tt2 -
Every time I try to install Adobe Reader, I get error message "object already installed". Tried all the fixes and suggestions. I need help.
If you haved tried all the fixes and suggestions, there is not much to add. Just in case: did you really try using this tool http://labs.adobe.com/downloads/acrobatcleaner.html to first eliminate all traces of Reader, and then use the full offline installer from http://get.adobe.com/reader/enterprise/?
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I unistalled Photoshop Elements 12 from my computer and now when I'm trying to re-install I'm getting an error message "object already exist". Any suggestions on how to correct this?
jgbrph
If your program is Photoshop Elements 12, then you have posted in the wrong forum. Your thread is now in the Adobe Premiere Elements Forum (video editing).
Please re-post your question in the Adobe Photoshop Elements Forum or wait for a moderator here to see your thread here and move it from here to there.
Photoshop Elements
While you are making your move, consider
a. what computer operating system is involved...if we assume Windows
b. have you checked Control Panel/Programs to assure that the program is no longer listed as an installed program?
If it is no longer installed, you might want to consider a free ccleaner run through (regular cleaner and registry cleaner parts) to get
rid of any leftovers from incomplete installs and uninstalls. Then reinstall with antivirus and firewall(s) disabled.
ATR -
I unstalled Photoshop Elements 12 from my computer andnow when I'm trying to re-install I'm getting an error message "objext already exist". Any suggestions on how to correct this?
jgbrph
If your program is Photoshop Elements 12, then you have posted in the wrong forum. Your thread is now in the Adobe Premiere Elements Forum (video editing).
Please re-post your question in the Adobe Photoshop Elements Forum or wait for a moderator here to see your thread here and move it from here to there.
Photoshop Elements
While you are making your move, consider
a. what computer operating system is involved...if we assume Windows
b. have you checked Control Panel/Programs to assure that the program is no longer listed as an installed program?
If it is no longer installed, you might want to consider a free ccleaner run through (regular cleaner and registry cleaner parts) to get
rid of any leftovers from incomplete installs and uninstalls. Then reinstall with antivirus and firewall(s) disabled.
ATR -
Keep getting error message "The registry settings used by the iTunes drivers for importing and burning CDs ....please reinstall iTunes." I have done this several times but it doesn't help.
Refer to this article:
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/TS3299 -
Downloaded "Rush" yesterday on my iPad2 - sat down to watch it today. 1.23 seconds in, I get error message "cannot load video" Most annoying! Not happened before. Please ether fix or give me my money back asap
JodyWe are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
What have you tried to fix it ? Have you tried closing the Videos app via the iPad's multitasking bar and seeing if it plays properly when you re-open then app ? Have you tried a soft-reset of your iPad ? If neither of those fix it then are you in a country where films can be redownloaded (assuming that it's not a rental) ? If you are then delete it from the Videos app and redownload it via the Purchased tab in the iTunes store app.
If you can't redownload it (e.g. if it's a rental) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Just recently getting error message when downloading podcasts. Says "The iTunes Library file cannot be save. You do not have enough access privileges for this operation." Doesn't happen every time. Using Windows 7. What can I do? The files seem to be there but I don't know if they are being backed up to cloud.
Hi, DickmoAZ.
Thank you for visiting Apple Support Communities.
This sounds like a permission issue most likely with the iTunes Media folder. Here is an article that will help you troubleshoot this issue.
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/ts1277
Cheers,
Jason H. -
I am unable to sync my ipad..i get error message " required file cannot be found" can someone help?
I am unable to sync my ipad..i get error message " required file cannot be found" Can you help me?
Some things to try in this order:
1) Make sure you designated the correct folders for music, etc.
2) Press and Hold the Home and Power buttons on the iPad until the Apple Logo appears, about 10 seconds.
3) Make sure all antivirus and firewalls are off.
4) Delete and reinstall itunes. (Back up the itunes folder first.)
Hope this helps... -
I have bought several tv seasons from the itunes store. Recently some episodes will not sync with my ipad. The error message is that the file "could not be read or written". Previous episodes of the same series synced successfully. Also while watching the same episode on my laptop (Mac Book Pro) it freezes.
I had this same message appear today when i was putting new music on my ipod touch 4th gen. The only difference is that I wasnt using an external drive. I was using the one on my computer. This is the first time i have had this problem
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Hello - I have been getting error message 13019 all afternoon and I have never had that before. I have listened to all the suggestions on this site and nothing has helped. And know I have lost all the music off my ipod (luckily it is still on itunes) I really need this figured out asap since I leave on vacation in 4 days! Please somebody help. I have never had so many issues
When you open iTunes and plug in iPhone (iPod) to computer, it appear in the left bar. Then just simply right click on you iPhone (iPod) and choose Transfer Purchases, this should copy your purchased items to your computer.
Hope this help -
Trying to instll iCloud on a new Toshiba laptop so I can sync contacts, calendars, email with my iPhone and iPad. Get error message HRRESULT:OX8007OBC9, says installer encountered errors before iCloud Control Panel 2.0 could be configured. Have the same problem trying to istall iTunes.
Quote from: lcwhitlock on 04-April-14, 13:44:09
Hello darkhawk,
Thank you for the recommendation. I somewhat understand what a MS DOS disk is, but I'm not sure how to go about creating one. I've seen where you can use a program, like Rufus, to create a usb one - but I'm leery about using 3rd-party programs (especially ones I'm not familiar with). I've come across a couple of 'how-to' tuts, but they didn't clarify what files (if any) I would need to include on the disk (for my particular situation). Right now I don't have any blank cds, nor any extra flash/thumb drives - wish I did, but hadn't needed these for years. There has only been one other time where I needed to re-install Windows, but that was over 15 years ago - I did it through BIOS, reformatting my drives, and then reinstalled via the Windows XP disk. Windows 8 is an entirely different breed, which has left me feeling a bit stumped, at times. If there was a way I could perform it (successfully), similar to the first time I did it years ago, I'd give it a try - but at the same time, I'm a bit reluctant, because if it doesn't work, then I'm stuck without any internet access to get further help.
Ask and ye shall receive. This should be doable in Windows 7 and Windows 8 on another PC. I recommend using a USB Flash drive like in this tutorial, but I'm sure you could use something else.
If you want, you could also use Hiren's BootCD to make a bootable CD with many options and programs on it (I keep one, just for certain situations) that will allow you to do the same things.
http://www.hiren.info/pages/bootcd
Also very useful for sorting out virus's as long as it's downloaded and made on another PC that is virus free...... -
Im trying to update my iphone 5s to ios 7.1 but it just keeps sending me an error message even when i am plugged into itunes
The exact wording of Error messages and Alerts are imperative in ascertaining your issue.
Clearly state the Troubleshooting Steps you have tried to Resolve it -
Trying to update iPad 2 from 4.3.5 to 5.1.1, however I'm getting a message that states ineligible for update
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Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Here is the support site.
http://support.apple.com/kb/TS3694
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