I am trying to install iTunes on my PC but received an error saying iTunes is for 32 bit pc's not 64 bit. I don't have a 64 bit PC?
I am receving an error that says i have a 64 bit machine but i don't?
Peculiar.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/quicktime/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?
Similar Messages
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I am trying to install iTunes in my 64 bit Windows 7 PC. My PC runs normal. But when I try to install Itunes from Apple website, I get a message "The Configuration data for this product is Corrupt contact your support personneI" I
am so disgusted,please help!!!Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Issues installing iTunes or QuickTime for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
Please Please help me. I have been trying to install Itunes 11 for 3 months. I deleted my old version and can not for the life of me get Itunes installed . I have Windows 7 Home. The message is " Could not open key: UNKNOWN\Components\DA42BC89BF25F5BDOAF1
Try the following user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows -
I am trying to download i tunes onto my pc (Windows XP) but get an error saying that some existing files can not be deleted to be re installed. I have tried several time but to no avail.
Many thanks, that's perfect.
The older version of apple software update cannot be removed. Contact your technical support group.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? -
hello
Hey Maggieo1117,
Thanks for the question. I understand you are experiencing issues installing iTunes. The following resources may help resolve your issue:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
I am trying to install airport utility on my mac with OS 10.7.5 to use my old airport express but during installation after it says cleaning up it stops installing with an error message an error occured.
The software is from the Apple site and all it says is to contact the developer but cannot find out who to contactHere are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
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Trying to join the Academic Creative Cloud, but receive and error when try to search the school
In the "Join the Creative Cloud" window, the option to chose the school is not working.
When enter the school and hit search, appear the message:
We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support.
This makes unable to start the subscription.Are these the links you are using?
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
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ID Proof http://www.adobe.com/store/au_edu/academic_id.html -
Can't install itunes on windows 64 bit system
I tried to install itunes on my 64 bit machine, but with verson 6.0.5, it says this software doesnt support 64 bit systems. I tried to install an earlier version i think its 6.0.4.2 not sure, but it does install on my computer. When I try to open the program and quicktime, I get error box saying the program had a problem and couldn't open. Is there anyway to fix this problem, and is there a way to have the newest version of itunes to work on windows 64 bit?
Windows XP ProiTunes and QuickTime have never been supported on the 64-bit version of Windows (look here for the official statement). Some people have managed to get it working (at least tolerably), but from what I've read, a recent update from Microsoft has caused a lot of problems. You might try rolling back recent Windows updates and see if you can get things working again.
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Trying to install iTunes, going to wrong drive and won't insall
Trying to install iTunes on my work laptop at home. I want it installed on my hard drive. I had loaded it a couple of weeks ago, and put all the tunes and folders on a network drive at work, called the j drive. Now, it seems to default to the j drive - when I try to install now, it errors out as invalid drive j:/ or whatever. I removed iTunes and deleted all the folders off Windows, didn't help.
How can I get it loading to the c drive instead of j? It doesn't give you a destination option when running it!Well, finally stumbled on the answer, or at least I think the answer, in the installation problems tab on this site. I had to download tweakUI from Powertoys and relocate the default my music folder to the c drive from the j drive. When I reinstalled iTunes, I am able to unplug my computer from the network and still have iTunes come up and work. Which I couldn't do before.
It's also a fix for the error coming up at can't find my music folder. -
Hellooo Apple Community!
I'm trying to install iTunes on my computer running Windows 7 Home Premium. I'm not sure if iTunes is compatible with my computer operating system because when I try to install it, it says the installation is completed but it says there was an error so it won't let me get itunes! Can someone please tell me if iTunes can be downloaded and installed on "Windows 7 Home Premium" and if so, how?! I need iTunes asap, I have an iphone 4 running ios 6.1.3. Please get back to mee!!
Thankyou thankyou thankyou!
Natalie.I just tried running the Lenovo Hard Drive Quick Test both in normal mode and in safe mode. Both times it indicated a failed read test on the HDD. The last two tests also failed. I forget what those tests were called.
I am really beginning to think I have a bad HDD and the problem just happens to be in the reserved partition where my factory system software resides. -
i am trying to install itunes 10.5 but I get an error message that says "click ok to try again or enter an alternate path to a folder containing the installation package iTunes.msi..." I try to point iTunes to the .msi file on my c drive but then it gives me a message says "the file location is not a valid installation packaage for the product iTuness. Try to find the installation package 'itunes.msi' in a folder from which you can install iTunes". Any help, insight, guidance would be greatly appreciated!!
"The feature you are trying to use in on a network resource that is unavailable. Enter alternate path to a folder containing the installation package itunes64.msi".
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I am trying to install itunes on my pc again but keep getting an error that says'apple application support was not found. try reinstalling itunes.' error 2.
We have had itunes on this pc for 2 years and recently it wouldn't open and another error message kept popping up saying it couldn't open because MSVCR80.dll was missing. I have unistalled the apple programs and tried reinstalling several times but to no avail. Hopefully my music library is not gone. Any Ideas out there?With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
I am trying to install itunes (64 bit) after downloading Windows 8.1 on my HP Laptop. I keep getting an error message Windows Error 2--"Apple App;ication Support is required to run itunes helper" Does anyone have any simple suggestions for a user with limited knowledge of Computers?
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, see if iTunes will launch without the error now.
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Trying to install iTunes 12.1 for Windows 8.1 (64-bit) and get Itunes error HRESULT: 0x800736B3
Hello,
I am Trying to install iTunes 12.1 for Windows 8.1 (64-bit) and I get an Itunes window with an error that says:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version'8.0.50727.6195",publicKeyToken="1fc8b3 b9a1e18e3b"processorArchitecture="amd64". Please refer to help and Support for more information.HRESULT: 0x800736B3
I already:
- Uninstalled all old Itunes versions.
- Tried a clean reboot to install the new version,
- Installed the security update’ Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update’
But I still get the same error.
Can someone help?
Thanks!For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you still have trouble you might consider installing the alternate version iTunes 12.1 for Windows (64-bit — for older video cards) where you can download a 64-bit installer for the 32-bit version of iTunes that works with older video cards. This version may also be useful for anyone who is unable to get the 64-bit version of Apple Application Support to install when using the itunes6464setup file, or has trouble with playback of certain video files despite having QuickTime installed.
tt2 -
I am trying to install iTunes on my PC (using Windows 8.1), but I get this error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." The iTunes file (64-bit) I am trying to install, is named "iTunes64Setup.exe". What seems to be the problem? Help!
Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Issues installing iTunes or QuickTime for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario
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