I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

Error "The serial number is not valid for this product" | Creative Suite

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Can't install Premier Elements 10 on Win 7 32 bit, quad core 2.40ghz, install package not compatible with my processor type

Hello All, I am trying to install Premier Elements 10 on a Windows 7 Pro box 32bit running an Intel Q6600 Core 2 Quad Core @ 2.40ghz, 2gb ram, I get the following error " This installation package is not supported by this processor type, Contact your product vendor."," What's wrong?

Interesting, I guess I need to call the Alienware folks and find out why they installed a substandard processor in such an expensive gaming box. I do have several other processors I can swap it out with, do you have a recommendation on a good processor that will get the job done? Learning is never a waste of time, but giving up is. Thanks for your insight,

Im trying to install Photoshop Elements premier 12 on my new Mac with the latest update and i keep getting the same failed to initialise message.

Im trying to install Photoshop Elements premier 12 on my new Mac with the latest update and i keep getting the same failed to initialise message. I was able to register the key code at first but now im not able to either open the program or reinstall it.

What is "Photoshop Elements Premier 12"? Do you mean Photoshop Elements or Premiere Elements? Were your files copied over from a previous mac that had PSE installed on it?

Good afternoon.I have a computer with W Vista 8, Windows office home and business 2013. I recently tried to install Photoshop Elements by CD with serial number but on the desktop appears the following message: error 1 (configuration problem) try to uninst

What's error 1 in adobe photoshop elements configuration? I have a computer with W Vista 8, Windows office home and business 2013. I recently tried to install Photoshop Elements by CD with serial number but on the desktop appears the following message: error 1 (configuration problem) try to uninstall and reinstall. I have done this but the message continues to appear

You haven't mentioned which version of PSE. If it is PSE 13, that requires a minimum of windows 7.

"Shared Resources error" when trying to install Photoshop Elements 11

I keep getting installation error "Shared Resources error" when trying to install Photoshop Elements 11 (Windows 7). Any advice will be appreciated..

Welcome to the forum, Ted,
Here's an older "Shared Technologies" thread: http://forums.adobe.com/message/3155897#3155897
But, I am not sure that we were ever able to help the OP, and they never reported back with the responses from Adobe. Still, might be a tip that is useful.
Good luck,
Hunt
[Edit] I mis-spoke. The OP and another user with the same error WERE helped. What I saw initially was yet another poster, who was going to contact Adobe, but never came back to the thread. In the case of the OP and another users, the issue was caused by having Adobe Bridge, included with other Adobe programs, like Photoshop and Premiere Pro, running. When they killed that, the installation went well.
Message was edited by: Bill Hunt

Trying to install Photoshop Elements v6 on my Mac from original DVD.

Trying to install Photoshop Elements v6 on my Mac from original DVD. Error message "Set up error Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance" I had inadvertantly binned the original copy of PSE 6. I have tried to remove the various 'bits and pieces' of PSE 6 but still get error message. Can I reinstall from a Time Machine Backup?
I really need help with this!

you can try using time machine and you can check other users experience using your os and pse 6, http://roaringapps.com/apps:table

Error code: 213.19 when trying to us Premier Elements 11.

First, I got the error code: 213.19 when trying to us Premier Elements 11.. I uninstalled and tried again...still getting it. From what I have read on this forum, it is a licensing issue. Any suggestions.

wiiman
From what you wrote, you are not seeking to deactivate a Premiere Elements serial number from crashed computer. So, the chances seem slim to none about Adobe Chat helping you with a non current version issue. That does not stop you from finding that out for yourself, but I just wanted to prepare you for that possibility.
Have you tried to troubleshoot the issue yourself in ways other than uninstall reinstall?
Have you gone through the Adobe document for Photoshop Elements and Premiere Elements on this issue? If not, please review the following Adobe document
http://helpx.adobe.com/photoshop-elements/kb/licensing-problem.html
Please review, consider, and let us know the outcome.
Thank you.
ATR

I am trying to install photoshop elements from the shop bought card. After I put in redemption code the yellow line came up with "redemption is not available at the moment". What do I do? Please help! Many thanks

I am trying to install photoshop elements from the shop bought card. After I put in redemption code the yellow line came up with "redemption is not available at the moment". What do I do? Please help! Many thanks

There's been a few of these today. I think there must be a problem with the redemption server and you probably just need to wait a while and try again.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

I just installed Photoshop Elements that is supposed to be for Mac. The message appeared that said, ""You can't open the application Photoshop Elements 2.0 because PowerPC applications are no longer supported." I have a Mac OS X, Version 10.8.5,

I just installed Photoshop Elements that is supposed to be for Mac. The message appeared that said, ""You can't open the application Photoshop Elements 2.0 because PowerPC applications are no longer supported." I have a Mac OS X, Version 10.8.5,

Have a look here:
https://www.google.com/search?q=%22You+can%27t+open+the+application+Photoshop+Elements+2.0 +because+PowerPC+applications+…

Need help installing premier elements 10

I installed the adobe photoshop elements 10 no problem. But once I tried installing the premier elements 10, I kept getting an error message half way through the installation progress. Here is what it says. Can someone please help. Thanks for your time.
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed

troythorngolf
Lots of conflicting information, but let us see if any can be sorted out.
1. You have a new Mac Book Pro computer, and you are trying to install Premiere Elements 10 Mac on it.
a. Is the installation disc an Adobe installation disc that specifically says "Adobe Photoshop Elements 10 & Adobe Premiere Elements 10" and is further labelled DISC 3 OF 5? If not, then I am guessing that you have an unauthorized copy. Did the sale to you go through Adobe with regard to transferring the license from the "someone" online seller to you?
b. Adobe allows a purchased serial number for the product to be used on no more than 2 of the users computers. So, a possibility might exist where the seller did not deactivate the product from his/her computer before sending you the product. But, if that were the case, I suspect you would be blocked by a message about too many copies of the serial number on your computers.
c. When you said that the "Photoshop CD installed perfectly", are you referring to Photoshop Elements 10? And, please confirm whether you installed this Photoshop Elements 10 from the same installation disc as the one that you are using for the Premiere Elements Install.
d. In the absence of any of the above possibilities, there are special issues to be addressed with installing Premiere Elements 10 Mac. Those are defined in the link that I have cited already.
e. Besides all the rest, Premiere Elements 10 and QuickTime need to be run under Administrator Privileges. So, you need to set that up. Unless someone steps forward here to detail how to do that with your Mac Computer, please check this out with the Best Buy people. I am strictly an Elements Windows user otherwise I would be giving you a step by step on that aspect of the matter. But, check out the following online link to see if it is helpful with regarding to setting these permissions
http://kb.eset.com/esetkb/index?page=content&id=SOLN2592
f. Do no presume that your video card is up to date. Verify that at the web site of the web site of the manufacturer of the video card, the computer manufacturer, or Best Buy Geek Squad. Since you purchased the computer there, they should be very helpful with these details of Administrator Privileges and video card/graphics card update. Do you know how many video cards/graphics cards your computer has and at least one is NVIDIA?
g. You will need to explain how an "Elements 12" got into the mix. If you want to update Premiere Elements 10, then you need to purchase a serial number for Premiere Elements 12. All the Premiere Elements versions are standalone programs. "Upgrading" related to them refers to a pricing matter rather than updating the existing software.
Please review and then we can decide what next.
Thank you.
ATR

Trying to install Photoshop Elements 13 - I'm getting an "Exit: 34 code" failure. Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.

Trying to install Photoshop Elements 13 - I'm getting an "Exit: 34 code" failure. Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.

Jive is the forum hosting provider which Adobe uses. If you are receiving e-mail updates about Jive then it is likely due to the forum notifications.
Steve Miller I am so sorry I see that you updated case 186454198 on 3/20/15 but you have not received a response since then. I have asked that a member of our support team contact you directly at the phone number we have on file. Please feel free to update this discussion if you continue to experience difficulties.
I would recommend reviewing the installation log files for the update you are trying to apply to determine the cause of the error. You can find details on how to locate and interpret the installation log files at https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.htm l. You are welcome to update this discussion with any errors which you are able to locate.

Am installing Premier Elements 11. Have Photoshop Elements 11 installed.

I have Photoshop Elements 11 installed now installing Premier Elements 11. Install is asking to choose 32bit or 64bit install. The computer is 64 bit. If I choose that during the install of Premier will that cause any problems with Photoshop and especially organizer since that is shared between the two?

no, there shouldn't be a problem: http://www.adobe.com/products/photoshop-premiere-elements/tech-specs.html

Unable to install Premier Elements 12

I received a software download card to install photoshop elements 12 and premier elements 12 as a Christmas present. Having followed the instructions I have successfully installed photoshop elements 12 but have not been able to find the starting point to install premier elements 12. any Ideas ?

download the trial and activate with your serial number, http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements
(and merry christmas!)

Installing Premier Elements 9

I need help to re-install Premier Elements 9 after I deleted the pre-installed copy on my HP laptop. I've downloaded files from Adobe, but they won't install. What files do I need? How can I ensure that my ownership of the pre-installed version is recorded.

terry.curley
What computer operating system is involved?
When you first installed the program, did you go through the registration process?
You can go to the Adobe web site, http://www.adobe.com, sign in with your Adobe ID and Password, in the Search field type in My Products. Follow the My Products link to your products and look for Adobe Premiere Elements 9 in that list. When you click on Adobe Premiere Elements 9, the serial number should be revealed.
When you download replacement installation files from Adobe (from whom you purchased the product as a download specific to the computer operating system you were using), you should start with 2 files
.exe (which is either Adobe Application Manager or a Akamai counterpart
7z (which is the program itself
You need both starting with the exe which will be extracing files for the 7z.
Keys to success include
a. downloading and installing files specific to the computer operating system involved at time of purchase
b. making sure you have the set for 32 or 64 bit set of installation files.
Let us start here and then decide what next. Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Trying to run Premier Elements 12, but it hangs on first execution

Installed Premier Elements 12, then ran for the first time. After required sign-in with my Adobe ID, the app is hung on the first open at "Loading ExporterAVI.prm"

This is about Premiere Pro, but it MAY help ExporterAVI (& ffdshow) http://forums.adobe.com/thread/533709
Otherwise... From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?

I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

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