I am trying to load photos from my computer on to my ipad but keep getting the message "the device is no longer connected to the computer. It keeps popping up and I am stuck. This happened after I upgraded to the latest itunes
I am trying to load photos from my computer on to my ipad but keep getting the message "the device is no longer connected to the computer". It keeps popping up and I am stuck. This happened after I upgraded to the latest itunes software.
Greetings cdewinkel,
It seems your iPad is not staying connected to your computer during syncing. The following article provides a number of troubleshooting steps which may help. This article is intended for devices which are not being detected, but the troubleshooting steps are relevant to your issue:
If you don't see your connected device in iTunes for Mac - Apple Support
Make sure that your device is on
Also make sure that you can get to the Home screen.
Get help if you have one of these issues:
Your iOS device won't respond or turn on.
Your iPod won't turn on.
You forgot your passcode or your device is disabled.
Make sure that your Mac supports your device
See the system requirements for iPhone, iPad, or iPod.Check your USB connections
Unplug other USB devices from your Mac and try again.
Try a different USB port.
Try a different USB cable.
Learn more about using USB cables with your Mac.Make sure that your device trusts the computer
You might get an alert if you haven't connected your iOS device to this computer before. Unlock your device and tap Trust.
Learn more about the Trust This Computer alert.Restart your device
Restart your iOS device or reset your iPod.Restart your Mac
Turn your Mac off and back on.Update your software
Check for software updates on your Mac.
Check for an iTunes update.
Check your security software
If you have security software installed, learn how to resolve issues between iTunes and your security software.
Get more help
If you still don't see your device in iTunes, contact Apple Support.
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D
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