I am trying to locate a phone, but it keeps telling me its offline. What does that mean?

I am trying to locate a phone, but it keeps telling me the device is offline. What does that mean and why won't the phone track.

Is the phone stolen? If so contact the police and see if they can help. You can also contact your carrier and see if they can freeze your account so that phone can't be used anymore and run up your bill.
OT

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I want to buy a movie on itunes, but I can only rent it. What does that mean?

There is this movie that I really need to have on my ipod, but for some reason the only option that is available is to rent the movie. What does that mean? Will I ever be able to buy the movie?

If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

HT201210 i was trying to update my phone and it said firmware file is not compatiable does that mean I canat update my phone

I was just trying to update my iphone 4 and it said firmware not compatible does that mean I cant update my phone period?

Make sure you have the most current version of itunes. The iphone 4 supports the most current version of iOS.

5.0 software requires phone to be on wireless??? What does that MEAN?

Hi - I jsut downloaded the software update for Desktop Manager and it's telling me that my phone now has to be on a wireless network in order to make calls etc, but doesn't tell me what that means or how it might impact performance, etc. Anyone know where I can find more info? Thanks!
Solved!
Go to Solution.

Kitamonster wrote:
Looking at my phone's screen, there is now an icon at top right that was not there before - it looks like a rifle sight with three waves emanating from it, which I am assuming tells me I am now connected to a wireless network.
Nope, that icon is indicating that you have GPS enabled on the device.
Kitamonster wrote:
1. I travel all over the country for my job, often to pretty remote areas. Can I expect better or worse service with the wireless? Or does it exist more as a back-up to the mobile network?
2. Is this somehow going to cost me more (e.g. by using "data" minutes instead of "talk" minutes)?
1. Wireless Network = Mobile Network. Same thing, different terminology.
You'll have the very same network connections as before.
2. Data is Data, Talk is Talk. They are not the same. When you place a call, that is Talk minutes.
When you use SMS texting, that is SMS.
When you use the internet browser, BBMessenger, mapping, etc., that is data.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code

I am trying to locate my iphone - believe it was stolen. find my phone says phone is offline. what does that mean? any other known options for locating it?

What other options are available if your iphone is lost/stolen but it registers as "offline" on find my iphone location services? I imagine if I suspend the services, this eliminates the "find my iphone" features. Feel at a loss here. Anybody have any other information to share on this topic? Thanks.

You can put it in lost mode, which will be executed when it goes back online, if it ever does. See http://support.apple.com/kb/HT5668.

I purchased something in the sims game and it says i already purchased but the in app isnt downloaded? What does that mean?

I made a 20 dollar purchase and it didnt go through. When i try again it says my purchase has been made but it was downloaded in my in app store???

Howdy Marianamell,
It sounds like you made an in app purchase, the app shows you purchased it, but it isnt appearing in the app. I would reach out to our iTunes Store support directly with this article named:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Take care,
Sterling

HT201210 I,m trying to restore my phone but I keep getting Error code 21.... help please

I,m trying to restore my phone but I keep getting Error code 21.... help please iPhone 4S

Take a look at this Apple doc -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
You could just update or uninstall the security software on your computer and then test again.

TS2734 Find my iphone says location service disabled but there is a green dot next to it. What does that mean?

Find my iphone says location service disabled but there is a green dot next to it. What does that mean?

it means the phone is online but the locational services have been disabled.
if you are trying find my iPhone then go to:
settings>locational services>find my iphone>on
find my iphone is the last option in locational services.

I live in South Africa but i'm currently on holiday in the Uk. I'm trying to update my apps but it keeps telling me, "i'm not registered in the South African store" and i wont let me update apps - like my banking app which is necessary at the moment.

I live in South Africa but i'm currently on holiday in the Uk. I'm trying to update my apps but it keeps telling me, "i'm not registered in the South African store" and i wont let me update apps - like my banking app which is necessary at the moment. Please Help?

Change iTunes Store Country on an iDevice
1. Tap Settings;
2. Tap iTunes & App Stores;
3. Tap View Apple ID;
4. Enter your user name and password;
5. Tap Country/Region;
6. Tap Change Country/Region;
7. Select the region where you will be located;
8. Tap Done.
Also, see How to Change Your iTunes Store Account Location | eHow.com.

I am trying to update my version of firefox but it keeps telling me that i don't have sufficient privaleges to update, what does that mean?

I am running mac os x 10.5.8, my firefox crashes during use at various times. I am trying to upgrade from firefox 8.0.1 to 9.0 but when i try to install it will not let me because it says i don't have sufficient privileges. What does that mean and how can i fix?

see here '''cor-el''' reply : https://support.mozilla.org/en-US/questions/904538
see also : [http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall Clean reinstall]
thank you

Trying to update my iPad but it keeps telling me there's no Internet connection but there is, any advice???

Trying to update my iPad but it keeps telling me there's no Internet connection but there is, any advice???

Can you update via itunes on a computer?

HT1338 i purchased dvd studio pro and im trying to install it but when i go to click continue it gives me this "you cant open the application gestalt tool becasue powerpc applications are no longer supported" what does that mean and how can i fix this ?

i purchased dvd studio pro and im trying to install it but when i go to click continue it gives me this "you cant open the application gestalt tool becasue powerpc applications are no longer supported" what does that mean and how can i fix this ?

I note this information from Wikipedia: "DVD Studio Pro was a high-end software tool published by Apple Inc. to allow users to create DVD masters to be sent out for replication at production houses. Its tight integration with other Apple applications allows users to take Final Cut Pro and Motion projects and render them into the DVD format without encoding to intermediary formats. This streamlines the production workflow and reduces overhead."
If that is your intent, finding a substitute program that will run on your Mac may not be as efficient. Others can advise you on alternatives, or you can post a new thread specifically with that question.
BTW: what Mac and what version of OS X?
If it is important to you to continue to use DVD Studio Pro, consider the option of installing Snow Leopard (with Rosetta) into Parallels on your Mac:
[click on image to enlarge]
Full Snow Leopard installation instructions are here.

HT5372 Someone tried to steal my phone, and there are 3 Japanese websites stored under my iCloud tabs. What does that mean??

Someone tried to steal my phone, and there are 3 Japanese websites stored under my iCloud tabs. What does that mean??

That they actually got ahold of the device and used the browser. Am I right?

So i install the itune on my new computer and im trying to download my movies that i bought but its asking for my to authorized my computer what does that mean?

so i install the itune on my new computer and im trying to download my movies that i bought but its asking for my to authorized my computer what does that mean?

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(101578)

I'm trying to create an account but it keeps telling me that my age requirement is not right

I'm trying to create an account but it keeps telling me that my age requirement is not correct

This forum is for questions about iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store, so unless you're attempting to set up an administrator account in iTunes U, you'll be more likely to get help if you ask in the general iTunes forums.
Regards.

I am trying to locate a phone, but it keeps telling me its offline. What does that mean?

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