I am trying to locate my serial numbers for the two creative cloud products? Illustrator and Photoshop.

We subscribed to Adobe Creative Cloud last October, purchasing a single copy of Illustrator and Photoshop.
The Web developer we had subsequently left the company, and I removed and re-assigned the products to our new Web developer in the Adobe Creative Cloud admin console and sent the 'welcome' emails to him.
He said the mails weren't sent, so I re-removed and re-added him in the console but although it states the welcome email has been sent, the user is still marked as pending?
James has fried to use the products, both of which show up as trial versions, asking for the serial numbers to be entered to unlock the full products & I don't have any record of them, nor can I find them under the CC profile?
I purchased the software through Softcat and received confirmation emails from Adobe that the products were activated and ready to download.
What have I done wrong?
All help welcomed!
Regards,
Martin.

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

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