I am trying to make my printer wireless and it tells me that the wireless radio is not functioning.

I have a Photosmart C309a series printer. Is there something I need to do or is this a problem with the printer that I need to take it in somewhere to have fixed?

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors).
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I am employed by HP

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My HP C309A all in one printer wireless radio is not functioning? It says contact HP support.

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Wireless network test report says the wireless radio is not funcitoning. Contact HP support.

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Hp photosmart c309a all in one series printer indicates the wireless radio is not functioning.

The printer has had difficulty finding the wireless router.
I had a problem with the print coming out on an angle.
I cleaned the rollers with a dry rag now the wireless radio is not functioning at all.

Try resetting the printer. Turn it off. Hold the # and 9 keys while turning it back on.
If this does not work, call HP support: www.hp.com/go/totalcare (click on Printers & Monitors, use the phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

The wireless radio is not functioning on my Photosmart Premium C309A

Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

My hp c4795 cannot set up wirelessly. it says the wireless radio is not functioning. how do i fix

my HP C4795 wireless printer
using widows 7
the wireless radio is not functioning. contact HP customer support
first time trying to set up wireless

Hi,
As it said, you can click the "Contact HP" above or use the following link:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
Good luck.
BH
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Can't detect or connect to my wireless network - Diagnostics says wireless radio is not functioning.

Couldn't print; computer said printer was not connected. Tried to reconnect to wireless network, couldn't connect. Ran the Wireless Network Test Report, which said "the wireless radio is not functioning. Contact HP support."

Follow the instructions in the manual to reset the printer back to Factory Defaults. Now check the wireless radio status again. If the same, use the front panel to navigate and attempt to enable the wireless radio. Again, check the status after. If it still says it is not functioning, the wireless radio is indeed defective.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

OfficeJet Pro 8500 Wireless Radio is not functioning

I had been using Office Jet Pro8500 Wireless for about 5 months. All the sudden, I lost the network connection. I had been in contact with HP Support and waiting for a call back from them. We had tried to reset the network connectivity (unplug the computer, and press 6 and #) but not successful. I am connected to my wireless network on my computer. I have 2 computers (one Windows 7 and the other Windows XP). I use NetGear for my wireless router, 64 bit with WEP.
I have been reading some messages in this forum, do I have a bad wireless radio in the printer? I have been spending close to 2 hours with HP Support doing various thing, but no luck. They suppose to call me back 1 1/2 hours ago but no one had called yet. :-)
Any suggestion?

Hi, thank you. Yes, I have done that. It says: "The wireless radio is not functioning. Contact HP support. "
Diagnostics Summary:
Wireless On - Pass
Wireless Working - Fail.
Network Name (SSID) Found - Not Run
everything else below here are "Not Run" .
Downlink count - 1
I am on the phone with HP Tech Support. I used your suggestion to tell them that I believe that I have a failed radio module in my printer. They are going to send me a "refurbished" basic printer. They assured me that the refurbished is a brand new unit, never used with any customer. It is an overstock printer which they open and take out any accesories and ship it to me. Hope this will work. Hope this is true.
PS: HP asked me to pay for expedite shipping but I politely asked that they will waive the cost because it is a defective unit. They did. But I have to give my CC for "collateral" in case I do not return my defective unit.
Waiting now for that replacement printer.
Thank you for your assistance.

Officejet pro 8500A wireless radio is not functioning

Have an OfficeJet Pro 8500A. Wireless connection stopped working. Tried restarting printer, router, and computer per troubleshooting suggestions in manual. No joy. Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support."
I found a solution to this problem in the forum for a C7280. It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on. Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500.
O.K. so I'd like to try reseting my printer, but don't know how to do it. There are no "keys" on this model. I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results. Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
Thanks,

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

Wireless radio is not functioning

Printer has been working fine but now will not connect to wireless. Tried powering down, unplugged, reset all systems, printed report... It says the wireless radio is not functioning p, contact HP support. Under 'wireless working' it says, fail.

Please perform a Network Reset on the printer and try again. If the same error message occurs, your wireless radio has most likely failed.

Error message: The wireless radio is not functioning.

I spent 2 hrs on HP support chat last night, trying to get an answer to whether this is a fixable problem, and finally was disconnected from chat.
The printer is a Photosmart 7460 and it recognizes the network and I could get to its IP addres online. But it printed out its own error message saying that the radio "failed."
Can anyone tell me if this is something I can fix or if I just need to trash the machine and start over?
thanks in advance for your help!
Elizabeth

I have a C309a that all of a sudden stopped communicating
The wireless radio is not functioning. Contact HP support
Wireless on PASS
Wireless working FAIL
USB communication works
Is there a reset or is the wireless trashed?

The Wireless Radio Is Not Functioning.

when I tried to setup my C309a printer wirelessly, I received a messaje that says: The Wireless Radio Is Not Functioning. contact HP Support. How Can I Fix this Problem?

Try resetting the printer. Turn it off, hold the # and 6 keys while and a bit after turning it back on.
If the radio is still showing Not Functioning, then it is indeed bad. You can connect your printer to your router with an Ethernet cable for the same exact network functionality. Otherwise, its time for a new printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart prem C310. The wireless radio is not functioning. contact HP support

Hi there, I turned off and unplug my printer as had to move it for a couple of weeks, and now I have put it back and switched it on it will not print. It will not atomatically contect to internet. I have checked router and it is fine. I get the wirelss radio is not functioning message on the network test page. Please help its sooo frustrating k

There are no known general issues with the radio in the printer you mention, and the fact that it used to work makes me wonder if it's possible that the radio actually got damanged in the move.
I would suggest turning the wireless radio off and then back on again and then power cycling the printer and printing the test page. You should be able to reach this option by pressing the wireless icon or the wrench.
If the issue still occurs, then I would suggest restoring the network defaults (again reachable through the wireless icon or the wrench), powering cycle the printer and printing the test report again.
If neither of these resolve the issue, then I would be suspicious that the radio is actually no longer working.
I work for HP.

I am trying to make my printer wireless and it tells me that the wireless radio is not functioning.

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