I am trying to pay my bill online. However, when I click the "submit" key, it tells me my "nickname" is incorrect. What the heck is a nickname? I have never had this trouble before.

Had the same problem. Here's how I sorted it out, not including yelling at my PC or ranting in my own thread (that's optional): First you want to delete your saved payment option. If you try this and it does not delete, log out and back in. It should be gone. Now re-enter your payment option (credit card number or whatever you are using) and if it asks if you want to save the data for future use, make sure you give it a nickname that doesn't include any special characters. Hope this works for you!

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I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you

I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you

Make sure all of the videos used in the project that is having that problem are from the same event. If they are from multiple events, move them all into one event.

I have never had this prompt before - " Unable to prepare your project for publishing - the project could not be prepared for publishing because of an error occurred (-108)

I have never had this problem before using iMovie
Unable to prepare project for publishing.
The project could not be prepared for publishing because an error occurred (-108)

When I got the error, I realized it had nothing to do with RAM, I believe it was the camera footage I was using because changed the settings on my camcorder to something iMovie didn't like. So I have changed it back and its fine now.

IPad 2 problem. After updating to IOS 8.0.2 iPad says that I need to plug into iTunes. When I do that, the only option is to restore iPad to factory settings? iPad will do nothing until then. I have never had this problem before. Help

iPad 2 problem. After updating to IOS 8.0.2 iPad says that I need to plug into iTunes. When I do that, the only option is to restore iPad to factory settings? iPad will do nothing until then. I have never had this problem before. Help

Hi ..
Follow Apple's instructions for recovery mode here > iOS: Unable to update or restore
You can restore from a backup.

It won't let me drag an effect from the browser all of a sudden. I have always been able to do before. I am using effects from favorites bin and when I try to drag it, it won't move. I have never had this problem before. Please help.

It won't let me drag an effect from the browser all of a sudden. I have always been able to do before. I am using effects from favorites bin and when I try to drag it to the timeline, it won't move. I have never had this problem before. Please help.
P.S. I have tried other effects including transitions and it still won't let me drag.

Wow that was really quick, thank you so much. Im not sure at all which version it was because i said it was around 4 years ago he bought it. I know it isn't under his username, since he's a PC person (ugh) so i know its probably registered to one of our actual names. isn't there some way to look it up since we did register it, because I'm not even sure where the disks are from when we bought it (we've moved a lot and also have two storage lockers, i know i would have kept it with other disks) but my cd rom drive is actually broken on my computer as well ( i think it got stepped on and is now squished and won't eject or run disks.)
So is there anyway they can look up that its registered to one of our names since we did register it when we bought and installed it, or do i really have to find the disk with some sort of proof of purchase (i know there would be no receipt after all this time)
either way, ill do what you suggested to the best of my abilities and thank you so much for answering my questions, i can't even open the program as its incompatible and find out the info from that) so I'm in a bit of a pickle and your response was so thorough and it didn't seem to be posted long enough to even write a well researched response, thanks, all the best,
sarucia

I have downloaded and deleted an album 3 times now because on the playback, every 30-60 secs. it jumps to another song on the album. I have never had this problem before. Thanks !

I have downloaded and deleted an album 3 times now because on the playback, every 30-60 secs. it jumps to another song on the album. I have never had this problem before. Thanks !

Try deleting and redownloading again, this time with simultaneous downloads disabled.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked.

HT203164 How do I fix a problem when downloading cd into iTunes, "the file name is invalid or too long"? I have never had this problem before until recently.

The message "the file name is invalid or too long" pops up when I try to download a cd onto iTunes. I never had this problem before but lately it has been happening. What can I do to fix this?

iPhoto Menu ->
Preferences ->
Accounts ->
Delete and recreate your email settings.
Alternatively, use Apple's Mail for the job. It has Templates too - and more of them.

My Safari is suddenly opening strange tabs when I am trying to open something else. I have never had this problem before and I need help please, I don't know how to stop this happening

Hi there,
I have had my Macbook for 18 months and have never experienced this problem with strange windows suddenly opening in Safari. I know this happens on windows 8 computers a lot, and it has never happened on my Macbook before.
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Thank you
Cheryl

I'm pretty sure you've got adware installed on your Mac. Please download and install adwaremedic: www.adwaremedic.com
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My YAHOO e-mail suddenly announces that my resolution is too LOW. I have never had this problem before with MOZILLA. HOW CAN I CHANGE MY RESOLUTION? I

I have been using Mozilla Firefox for ages on my laptop, using Windows 7. I use Yahoo mail for my e-mails. Today, when I booted up, I received a message from Yahoo saying that my "screen resolution is TOO LOW". Never had this before!!!
I tried your helpline and people have obviously had the same issue. You tell us this, how many people and if anybody has had the problem today.....but YOU DO NOT TELL US HOW TO CURE THE PROBLE, but you trawl us through a whole load of screens that are about totally different problems.
SIMPLE SUGGESTION :- If someone has a problem that others have had (just like me), please could you ALSO kindly provide a solution.
Why has this problem suddenly come up anyway??? I look forward to your reply & advice.

This can happen if you've zoomed the page. That effects the screen dimensions as reported by JavaScript and seems to confuse Yahoo.
Reset the page zoom on pages that cause problems.
*<b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
*http://kb.mozillazine.org/Zoom_text_of_web_pages

HT5622 I am typing in my apple id on my computer and it works but on my ipad it keeps telling me it cannot connect to itunes store. I never had this trouble before what could it be?

I keep trying to sign into my itunes acc to download an app on my ipad. My id number works on my computer but will not on the ipad. It keeps saying it cannot connect to the itunes store. What could be the problem?
thanks

Hello, newyorker50.
Thank you for visiting Apple Support Communities.
Here is an article I would recommend going through when experiencing issues connecting to the iTunes Store.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H.

HT204302 i get a message when I plug in my ipod to my laptop saying "cannot use this ipod because apple mobile device is not started" can any one help me with this...I have never had this happen before

Hello anyone
I get a message when i plug in my ipod touch saying "cannot use this ipod because apple mobile service is not started" can anyone please help me with this problem...I had this message once before but I forgot how to correct it

From the More Like This section on the right:
I get error message when I plug in iPhone 4s saying "This iPhone cannot be used because the Apple Mobile Device service is not started"
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im trying to connect my ipod to itunes and its saying it cannot connect because the "Apple Mobile Device is not started" help
Or see: iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

When I try to send photos over the internet now, it says it does not recognize my account or pssword. I have never had this problem before, so what can I do to fix it?

When I try to email photos from iphoto, I get a message that says it does not recognize my account or user name. I have not had a problem with this before, so why now? How do I fix this?

iPhoto Menu ->
Preferences ->
Accounts ->
Delete and recreate your email settings.
Alternatively, use Apple's Mail for the job. It has Templates too - and more of them.

HT1351 My phone is not synching with itunes to upload recently downloaded music as well as a new playlist I created. I have never had this issue before. I have rebooted both comuter and iphone. Any suggestions...

I recently downloaded some new music from the itunes store and created a new playlist. My phone will not sync with either the new music or playlist, this has never been an issue before. I have rebooted both my comuter and my phone.

Why is it not syncing?
Any errors?
Is the device detected in iTunes?

I am trg to open a PDF and I am getting a security warning that says allow cancel or block and then it says it needs a signature to open the document I have never had this problem before it is on a public document I am trying to view any help is apperciat

I am trying to open a PDF in and I am getting a security warning that says block , close , or allow and then it still will not open then it says it needs a signature it is a public document any help is appreciated thank you in advance sorry this is my first time on here

I have no idea what you're talking about. Are you sure it want a "signature" and not "password"? If it asks you for password then the document is encrypted and you need to know the password toopen it. The fact that it is a "public" PDF, whatever you mean by "public" does not mean anything. If it is not that then:
Which product are you using, which version (including minor), which platform (Win/Mac), which OS/version? Please, include screenshots of the alerts, warnings that you get.

Trying to save a png for web, and trnsparency is not working, i have never had this problem before

I am trying to save for web, a png with a transparent background, and even though I clicked the transparency check box, it is still producing an image with a white background, when exporting the png the transparency works fine, so I know it has nothing to do with the layers. Help!

b,
I believe it is time for the list. Hopefully, it is one of the easy ones at the top; 5) is probably irrelevant for this case.
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media, see below. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
External media: It is always recommended here to open/save from/to own hard disk, and to copy from/to networks and removable media. You may be lucky (for a while), but the chances of file corruption and other unpleasantnesses are immensely greater when you use anything but the harddisk, and it is better to be safe than sorry.
In addition to the (far greater) risk of file corruption, some issues are mentioned here:
http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

I am trying to pay my bill online. However, when I click the "submit" key, it tells me my "nickname" is incorrect. What the heck is a nickname? I have never had this trouble before.

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