I am trying to purchase a song and it won't purchase

I want to purchase a song and it won't purchase

Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

Similar Messages

  • HT201272 I am trying to buy 2 songs and I click on purchase i already have 50$ redeemed in my account but its not using that money its suggesting my debit card. How can i get my gift card to be used then?

    I am trying to buy 2 songs and I click on purchase i already have 50$ redeemed in my account but its not using that money its suggesting my debit card. How can i get my gift card to be used then?

    Hello there, AniChirglyan.
    The following Knowledge Base article talks a little about the purchasing order of items through the iTunes Store.
    iTunes Store: How iTunes Store purchases are billed
    http://support.apple.com/kb/HT5582
    iTunes may still ask you for information from your card on file if that information has lapsed or needs updating. The card information on file has to be correct, no matter what purchasing option you will be exercising for this purchase.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • TS3297 I'm trying to buy a song and it won't let me it keeps telling me to ask these two questions like what was my first pets name and what was my childhood nickname and I forget I need help please

    I'm trying to buy a song and it won't let me a page keeps popping up telling me to answer these two questions like what was your first pets name and what was your childhood nickname and I forget the answers and it says I will be locked out of my apple id and I don't want that so can u please help me thanks

    If you didn't establish a rescue email address, you will need to call applecare support.  Ask for account security to reset your security questions.  After the advisor is able to verify your identity, they can reset your security questions.
    HTH.
    If you are in the US, the number is 800-275-2273

  • I purchased a song and it won't play. Help, I'm new to Mac

    I purchased a song, and it shows up in my library, but it won't let me open it. I have authorised the computer, but that didn't work. I'm new to the whole mac thing, and would appreciate any help.

    Most likely it's an incomplete or corrupted download. Contact the iTunes Store customer support department through the form at the bottom of their web page and explain the problem to them.
    Good luck.

  • I purchased a song, and it won't play. How do I fix it?

    How do I go about getting a song I payed for to actually play?????  I use the same computer or phone to make my purchases, and this has never happened, every other song I downloaded the same night dowloaded correctly, but this one I guess didn't. How can I fix this?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • I have purchased some songs and i want to purchase them again but it just keeps saying purchased, how do i download song aagin?

    anyone have an idea about this problem?
    how do you repurchase a song you have downloaded before? It just says purchased instead of buy out to the side.

    Go to:
    My Music
    iTunes
    Music
    move or delete the folder with the song that you want to download
    Close iTunes
    Restart  your PC

  • I tried to download a song and my Internet cut out. I was still charged but it doesn't show up in purchases

    I tried to download a song and my Internet cut out. I was still charged but it doesn't show up in purchases.

    From the iTunes menu bar click Store / Check for Available Downloads.
    How to redownload purchased apps from the App Store

  • I just tried to purchase a song and incountered an error msg. 5002 what does this mean?

    I just tried to purchase a song and incountered an error msg. #5002 what does this mean?  I'm new to using itunes.

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from the music section of your iTunes library, close & then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
    See also:
    HT5085 - iTunes in the Cloud and iTunes Match Availability
    HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • I have just purchased 2 songs and I went to sync my Iphone 3G and I get an error 13019.. the iphone "my name" cannot be synced. I have tried.. removing voice memos (I have none) remove all music.. syncs fine.. if I choose to sync music I get the error

    I have just purchased 2 songs and I went to sync my Iphone 3G and I get an error 13019.. the iphone "my name" cannot be synced. I have tried.. removing voice memos (I have none) remove all music.. syncs fine.. if I choose to sync music I get the error help..
    I have tried everything and now I dont have one song in my Iphone since it doesnt want to sync music because I get this error...
    by the way I have tried this
    http://support.apple.com/kb/TS2830
    and I have tried restoring the iphone...

    I translated..
    El problema -> El itunes me dijo que habían como 12 canciones que tenían mejor calidad. yo decidí intercambiar las canciones que tienen mejor fidelidad en itunes.
    Itunes me pregunto si quería que ponga las canciones que iva a remplazar en “desk top” a lo cual yo respondí que si. El itunes hizo algo.. no puso las canciones viejas en el desk top pero cuando fui a sincronizar recibí el error 13019.
    La solución para los usuarios de Windows.. busca todas las canciones *.m4a que se han modificado en tu compu durante el día del incidente.. toma nota de los nombres de las canciones.
    En itunes busca estas canciones y deselecciona las canciones.. (con suerte veras que las canciones están seleccionadas dos veces.. deselecciona todas las canciones que fueron modificadas en ese día. Al final asegurase que tienes seleccionado la opción de solo sincronizar las canciones que están seleccionadas en tu lista.) y trata de sincronizar con itunes..

  • I purchased a song and it's corrupted, won't let me re-purchase

    I purchased a song and it would almost completely download, but then give me an error message saying I should check my network connection.  After two more times, the error message changes to the song is now corrupted.  I have gone into the Store and re-downloaded it 18 billion times, I have quit and restarted itunes a bunch of times.  I even tried to re-purchase it, but it said that I had already done that and told me to redownload it.  Then it all started all over again.  Help!

    I'd report the problem to the iTunes Store. 
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • HELP I purchased an album with 2 songs and it won't download

    Help! I purchased an album with 2 songs and it won't download.I have a Windows XP.When i try to download it I get this message:
    There was a problem downloading"the songs i Tryed to download".An unknown error occurred(-50).
    Please check that the connection to the network is active and try again.
    If you know the solution PLEASE help me.

    This link should help, it really applies to any firewall you may use besides McAfee.
    http://docs.info.apple.com/article.html?artnum=93447

  • I tried to download a song and was reverted to contact tech support

    I tried to download a song and was reverted to contact tech support

    From the iTunes menu bar click Store / Check for Available Downloads.
    How to redownload purchased apps from the App Store

  • I'm trying to play a song and itunes is repeatly asking me to authorize the account.  I have authorized the account and it will not play one particular song.  What should I do?

    I'm trying to play a song and itunes is repeatly asking me to authorize the account.  I have authorized the account and it will not play one particular song.  What should I do?

    If just one song on an album is doing that, that suggests the track is damaged.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • HT5570 I got an error message when I tried to download a song and it didn't download but my account balance was lowered by the cost of the song.  What gives?

    I got an error message when I tried to download a song and it didn't download but my account balance was lowered by the cost of the song.  What gives?

    Apple has announced they are currently experiencing issues with iTunes store purchases... give it some time to clear up.

  • HT201209 i have added 2 gift cards on my account purchased some songs and my credit card was charged why?

    i waited to make sure i had the credit to purchase some songs and then got an email for the charges to my credit card, so i waited onother day and purchased another song and i see i got charged again for it on my credit card and my itunes account still has all the credit i started off with it, what is going on?

    http://www.apple.com/support/itunes/contact/

Maybe you are looking for

  • No picture when connecting Mac Mini GMA 950 to Panasonic TX-PF42G10 via HDM

    Hi ! I have a Mac Mini Core Duo 1,66 GHz with GMA950 chipset (MacMini1,1 sold from february 2006 to september 2006) which I was using as a Plex mediacenter connected to an old CRT display via an s-video adapter. I purchased a brand new Panasonic TX-P

  • Order to cash cycle

    can we have an indication of cash operating cycle taken into consideration the stock, debtors and creditors.. will we need to develop a special report for that? Rdgs krish Edited by: user11268969 krish on Jun 15, 2009 7:09 AM

  • How do i set up flash player to run only the audio files

    How do I set up the flash player to run only audio files?  Every time i set up I tunes to work,, the flash player takes over all files that it wants and I cannont see my files for work.  I want it to only auto run audio files and not my GIF's, & TIFF

  • Portal performance monitoring scripts : (Unable to generate reports)  HELP

    Hi, Using 10.1.2.0.0 I followed README.html document to load the logs files to generate reports for Portal Performance. First of all while running loadlogs.pl I keep getting the following error. I even tried adding -nodirect but still gets the same e

  • What is the benefit of "Enable Final Cut Studio color compatibility" in QT?

    Hi(Bonjour)! What is the benefit of "Enabling Final Cut Studio " in Quicktime player? I'm used to calibrate my monitor to a less bright gamma, suitale for monitoring video content. So does the +color compatibility option+ can give me more precision w