I am trying to purchase but am unable to complete process as I have forgotten my security question answers and don't have a rescue address? please help

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(115708)

Similar Messages

HT4623 I want to purchase online but they want my security questions answers and I forgot them. Can u please help me in this

Subject:
Subject:
I want to purchase online but they want my security questions answers and I forgot them. Can u please help me in this

if you have forgotten them, contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.

I have forgotten my security question answers and my recovery emails aren't coming through. Apple won't or are unable to resolve so how do i now make purchases on the ipod touch?

i have forgotten my security question answers and my recovery emails aren't coming through. Apple won't or are unable to resolve so how do i now make purchases on the ipod touch?

Wont/Unable as in you were not able to verify information?
Basicly the only way Account Security is not able to reset your security questions is because
1 - You do not remember your password
2 - You were unable to verify any information which is required
If you do not remember your password - until your password is either remembered or reset - will not be able to reset questions via Support
If you know your password - then if you are unable to verify any information regarding your account your questions will not be reset.
I apologize - If the information above is not the case try calling back in.

If I forgot my security questions/answers and I'm trying to buy on a new device but same Apple ID, what do I do?

If I forgot my security questions/answers and I'm trying to buy on a new device but same Apple ID, what do I do?

See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service

Hi, i have purchased iPhone 5 about 15 days ago, its working well but only one problem that it has is that some time its losting signal and appear as no serves. would you please help me in this reqard. thanks

Hi, i have purchased iPhone 5 about 15 days ago, its working well but only one problem that it has is that some time its losting signal and appear as no serves. would you please help me in this reqard. thanks

Well, it could be that your carrier doesn't have a signal when it looses its signal. You could try resetting network settings which might help - Settings/General/Reset/Reset Network Settings. You'll need to set up any wi-fi networks you connect too again. If you're still having issues, contact your carrier.
Good luck!

HT5621 I have recently just bought an iPad but before I purchase anything I need to answer my security questions, I don't remember the answers, I went to forgotten my security questions answers but them email was sent to my old email address

I have recently just bought an iPad but before I purchase anything I need to answer my security questions, I don't remember the answers, I went to forgotten my security questions answers but them email was sent to my old email address

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007)

I don't have a recovery email address and i have forgotten my security question answers which means i am unable to purchase items from my itunes account which has a considerable sum of money in it, is there anything i can do?

I don't have a recovery email address and i have forgotten my security question answers which means i am unable to purchase items from my itunes account which has a considerable sum of money in it, is there anything i can do?

Click here, phone Apple, and ask for the Account Security team.
(80430)

I have forgotten my security question answer, i click the link to reset questions to my email address(done this about 20 times) no email is sent by apple,what can i do as i am wanting to make purchases but cannot

i have forgotten my security question answers,i clickthe link to reset questions to my email address(done this about 20 times) no mail sent back by apple i want to make purchases but cannot

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html

I have forgotten my security question answers, i have tried to reset them but it keeps saying i need to save changes before i leave the page, i try to but it does nothing. help?

i have forgotten my security question answers, i have tried to reset them but it keeps saying i need to save changes before i leave the page, i try to but it does nothing. help?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT201363 I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions

I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(115016)

I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to. I haven't backed up my ipad or photos for a while.

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.
About 2-step verification of your Apple ID:
http://support.apple.com/kb/ht5570
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

I've forgotten my security question answers but the email is old so I can't access it. How can I change it?

I've forgotten my security question answers but the email is old so I can't access it. How can I change it? As in how do I change the email or the answers

1. See my User Tip for some help: Some Solutions for Resetting
    Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for
        support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT203200 I need help on purchasing a game I forgot my security question answers. and it's been awhile since I downloaded anything.. how do I find out the answers or change them without knowing the old answers??

I need help on purchasing a game I forgot my security question answers. and it's been awhile since I downloaded anything.. how do I find out the answers or change them without knowing the old answers??

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

My ipod touch gets stuck on the same song, even after I uncheck the loop button. I am trying to play it in my 2007 vw with a power adapter that allows it to charge and play through my navigation unit. Please help. Thank you.

My ipod touch gets stuck on the same song, even after I uncheck the loop button. I am trying to play it in my 2007 vw with a power adapter that allows it to charge and play through my navigation unit. Please help. Thank you.

Yes, first try deleing both songs.
If still problem
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, ,make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I want to buy an in app purchase, I have forgotten my security questions. And I can't change them in the apple website unless I answer those as well. What do I do ?

I Want to Purchase something from an app, and I can't do so unless I answer the security questions. I have forgotten my security questions. I cannot change them in the apple website either. Unless I answer my original security questions. What do I do ?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108901)

I am trying to purchase but am unable to complete process as I have forgotten my security question answers and don't have a rescue address? please help

Similar Messages

Maybe you are looking for