I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. H

I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. Have Disabled UAC and Startup items and Services with no success. Please help - frustrated to no end. Can someone help me?

make sure you're using the adobe cleaner, not crap cleaner, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
copy the installation files to a desktop folder and install from there.

Similar Messages

  • I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

    I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

    I am sorry Erickkasner but there is no longer direct support provided for Creative Suite 5.5 installation issues.
    You are welcome to post any specific errors you are able to discover within your installation log to this discussion.  Since you are using Windows then Exit Code 15 could mean one of the following:
    Installer database is corrupted
    Update pending to your operating system
    Improper permissions set for the Media.db
    The installation log file should provide additional insight into the exact error you are experiencing.  Please make sure to use the find command to look for the words 'ERROR' and 'FATAL' to locate the relevant error messages.

  • I had to replace the hard drive on my computer.  I am now trying to download Adobe Photoshop CS6, previously purchased.  I get an error that files are missing after waiting for the whole download.  I have Windows7

    I had to replace the hard drive on my computer.  I am now trying to download Adobe Photoshop CS6, previously purchased.  I get an error that files are missing after waiting for the whole download.  I have Windows7

    The error msg said that the file archive part of Adobe photoshop CS6 is missing and that I need all parts in the same folder.

  • My hard drive on my MacBook Pro stopped working and I had to replace the hard drive.  I cannot get my playlists and photos to appear in my iTunes and iPhoto.  Does anyone know how to resolve this?

    My hard drive on my MacBook Pro stopped working and I had to replace the hard drive.  I cannot get my playlists and photos to appear in my iTunes and iPhoto.  Does anyone know how to resolve this?

    Peace Lilly wrote:
    ...  Will I loose everything if I connect the iphone to the itunes as a new device?
    To avoid that...
    See these 2 Links...
    Syncing to a New Computer...
    https://discussions.apple.com/docs/DOC-3141
    Recovering your iTunes library from your iPod or iOS device
    https://discussions.apple.com/docs/DOC-3991

  • HT201250 I had to replace the hard drive in my old MacBook. I replaced it. Installed OSX10.6. Then using the system software I reinstalled data from my Time Machine backup. On completion it asked for my password. It is not accepted. I am locked out how I

    I had to replace the hard drive in my old MacBook. I replaced it. Installed OSX10.6. Then using the system software I reinstalled data from my Time Machine backup. On completion it asked for my password. It is not accepted. I am locked out how I overcome this?
    I was already using 10.7. But only had the disc for 10.6.

    Sorry I am new to this. Am I in the right area? I am using my iPhone to make contact. I am worried.

  • "Creative Suite 5.5 Design Standard" key not working for Acrobat after re-install

    Hi,
    I reinstalled the OS on my mac. After that I reinstalled my "Creative Suite 5.5 Design Standard" from the discs. Illustrator etc. working fine, but when I try to enter the serial number when starting Acrobat it says: "This serial number is not valid for this product".
    Please help, because I really need Acrobat
    Kind regards,
    Niels

    Hi MrMuji,
    Are you still facing this issue?
    How did you install Acrobat on your machine? You may also private message: How Do I Send  Private Message me you serial number.
    Regards,
    Ajlan Huda.

  • I have just had to replace my hard drive on my mac book pro and can now not sync my iphone which contains all my information onto the new drive, any ideas?

    I had to replace my hard drive on my mac book pro as it had died. Since getting laptop repaired I have been trying to sync my iphone with the new hard drive but it will not allow me to do this without first wanting to wipe the phone clean and put info on the hard drive onto the phone, of course there is no info on the hard drive at all. Any help will be greatly recieved.

    https://discussions.apple.com/docs/DOC-3141

  • I have two ipods that cannot sync to my macbook because i had to replace the hard drive in the mac.  the ipods say they are synced to another itunes library and can't be synced with my new itunes account.  help!

    i have two ipods that are synced to my previous itunes account that was on my macbook before the hard drive crashed.  i can't sync with the new itunes on the new hard drive - help!

    Why did you start a new account?
    Copy everything from your backup copy of your computer to your new hard drive.
    Ipod will sync to one itunes library at a time.  Syncing to another will erase the current content from the ipod.

  • Creative Suite 5.5 Design Premium: Exit code 20 - Media DB Sync Failed

    Hello, I am need of some help. I have a MacBook air with OS X Lion. I recently had an issue with my MacBook air and after contacting apple support I was able to recover my user profile. They informed me I would have to reinstall adobe creative suite, as it shows a bunch of question marks on the bottom on my desktop. I have the CD and serial number and am using my windows laptop to share the cd because the MacBook air doesn't have cd-rom. I get past the part to enter the serial number. It looks as though its going to complete the installation but then I get that my installation encountered errors with a message of "Inconsistency in the installer database. Please restart your computer and install again". I have restarted my MacBook and it keeps saying the same thing. Any and all help will be greatly appreciated. Thanks!

    Jesse.gutierrez this behavior often occurs when applications are migrated/copied/transferred to a new computer.  In the future I would recommend requesting that only documents and settings are transferred to the new computer.
    You may be able to recover by utilizing the uninstallers located in the Applications/Utilities/Adobe Installers folder.  Once you have run all available uninstallers then please use the CC Cleaner tool to ensure complete removal.  You can find details on how to download and use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

  • CANNOT Install Creative Suite 5.5 Design Standard on MacBook Pro (Retina display)

    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 3 error(s), 27 warning(s)
    WARNING: DS013: Payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 is already installed and the session payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0 is already installed and the session payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {9A49EAB8-6664-4164-9323-49CA9E9C5E0C} Required Common Fonts Installation 3.0.0.0 is already installed and the session payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {4574D206-D61E-4555-B146-A16B01985E0B} Recommended Common Fonts Installation 3.0.0.0 is already installed and the session payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 has no upgrade/conflict relationship with it.
    ERROR: DS013: Verifying payload integrity : Failed with code 1
    WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0
    WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 is required by {A516708E-EC03-40F5-B82E-0851A44B3780} Adobe Illustrator CS5.1 15.1.0.0 but isn't free. Reason: Language not supported
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0
    WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 is required by {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 but isn't free. Reason: Language not supported
    WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {4E1B59A1-029E-4C16-BBB3-F10D40EBB6EE} Photoshop Camera Raw_6.7_AdobeCameraRaw6.0All 6.7.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW034: Warning: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW034: Warning: {9BA136BE-0077-41E1-AD56-56AB5D4A1A67} Adobe ExtendScript Toolkit CS5.5 3.6.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW034: Warning: {EE85C227-0148-4825-B659-6A1E142571EE} Adobe Bridge CS5.1 4.1.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW034: Warning: {49E6D00F-3456-11E0-AE83-842B2B67A8CC} Adobe Device Central CS5.5 3.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW034: Warning: {A516708E-EC03-40F5-B82E-0851A44B3780} Adobe Illustrator CS5.1 15.1.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW034: Warning: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    ERROR: DW020: Found payload conflicts and errors:
    ERROR: DW020:  - Adobe InDesign CS5.5 Application Base Files depends on Adobe InDesign CS5.5 Application Feature Set Files to be installed.
    FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

    uninstall anything cs5.5 already installed, clean and reinstall per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Exit Code: 15 - Media DB Sync failed

    Trying to download and install Lightroom 6 and it just sits there at 0% for a long time and then will error out. I have signed out of Creative Cloud, rebooted the computer. Resigned back into Creative Cloud and it still will not even start the download. I have disabled the firewall and antivirus and still the download sits at 0%. I am running the latest version of the Creative Cloud app. Can it be downloaded directly so I can avoid using the Creative Cloud app?
    Been trying now since LR6 came out and no luck.  Get the above error every time.  Sometimes I can get to the stage where it says it is extracting, but then it fails.  Other times it just sits at 0%.
    I have plenty of space on the harddrive and have been a Creative Cloud user almost since the beginning.  I am also a licensed owner of LR5 if any of this helps.

    If you had cleaned all Adobe Apps , follow below steps :
    Windows :
    Navigate to C: > Program Files(x86) > Common Files >Adobe.
    Open Adobe folder and locate folder named Caps  and rename it to Caps-old.
    Mac :
    OR
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and locate folder named Caps  and rename it to Caps-old.
    Then try to install CC apps from Creative Cloud app and check.

  • Creative Suite 5.5 Design Standard EXIT CODE: 15 ERROR

    Hello Everyone,
    I keep getting a Exit Code: 15, When I try to install Creative Suite 5.5 Design Standard.
    In the Summarty i get  0 fatal error(s), 0 error(s), 0 warning(s).
    I have already ran the Adobe Clean Tool, still now luck.
    Any ideas on how to fix this would be great. Thanks!!!

    Exit Code: 15 - Media DB Sync failed.
    [    5548] Thu Apr 03 08:31:04 2014  INFO
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
    CHECK : Credentials
    Load Deployment File
    Create Required Folders
    Assuming install mode
    ::START TIMER:: [Bootstrap]
    Perform Bootstrapping ...
    [    5548] Thu Apr 03 08:31:30 2014  INFO
    :: END TIMER :: [Bootstrap] took 25850.1 milliseconds (25.8501 seconds) DTR = 19.9612 KBPS (0.0194934 MBPS)
    Looking up install source path
    Sync Media DB ...
    ::START TIMER:: [Sync Media DB]
    :: END TIMER :: [Sync Media DB] took 1.65451 milliseconds (0.00165451 seconds)
    :: END TIMER :: [Total Timer] took 25900.3 milliseconds (25.9003 seconds) DTR = 19.9226 KBPS (0.0194556 MBPS)
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 0 error(s), 0 warning(s)
    Exit Code: 15 - Media DB Sync failed.

  • Adobe Creative Suite 5.5 Design Standard for PC, Installed however does not lauch as folder is empty, why? How do I fix it?  Is there any customer service with Adobe or are we just Adobe orphans with an expensive product that we have to figure out on our

    Adobe Creative Suite 5.5 Design Standard for PC.  Installed but program does not launch as folder is empty.  An ideas?

    Alis63462271 did you receive any specific errors when you installed Creative Suite 5.5 Design Standard?  You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6, CC.

  • How do I Get my library back on I tunes? I had to replace my hard drive.

    I had to replace the hard drive of my macbook. Now when I open itunes, it is completely empty! is there anyway to get my music back or atleast the music I purchased from itunes? I can access my account it shows record of my purchases, but my library is completely empty.

    It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
    Use your backup copy to put everything back.

  • Trying to re-install creative suite - it says power pc applications are no longer supported

    Trying to re-install creative suite - it says power pc applications are no longer supported

    Nobody can tell you anything without proper system info or other technical details like exact versions. Other than that it pretty much means what it says - older versions simply won't run on contemporary Macs.
    Mylenium

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