I am trying to re-install CS6 but it says my serial number is incorrect.

I am using the same number that is on my box as well as my adobe id. 
The reason I am doing this is I had a trial of Adobe Pro XI but decided not to use it so I need to reinstall Adobe Pro X

Hi Michael,
The provided serial key is a valid serial for Design and Web Premium CS6 Upgrade.
To use the serial number you need to have the serial number fo the previous qualifying version handy as the installer will prompt to enter the olde serial number as well.
Regards,
Rave

Similar Messages

  • I'm trying to reinstall the cs6 but it says the serial number is not valid

    why i can't reinstall my CS6?

    Hi Michael,
    The provided serial key is a valid serial for Design and Web Premium CS6 Upgrade.
    To use the serial number you need to have the serial number fo the previous qualifying version handy as the installer will prompt to enter the olde serial number as well.
    Regards,
    Rave

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    I tried support, but, it says my serial number is not valid.  I Pod is frozen, message says to contact support.

    Ok, thank you for your answer. I'm not sure about what you mean with "system informations or other technical details", but I'll try to give all the informations and details that I can.
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  • I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code

    I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way.  I need the program and because I have opened the box it can't be returned to the store.  I have over $100 tied up in this product that I can't use.  Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number?  The serial number on the box and the redemption code card both come up as invalid.  Not a very happy customer right now!!

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  • Im trying to install Photoshop CS6 and its saying the serial number is invalid?

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  • HT2693 I have purchased a new computer- I have tried to transfer my library but itunes says my serial # is invalid

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  • I have Adobe Creative Suite 5 Design Premium (Teacher and Student Edition.  I've purchased the upgrade to Adobe Photoshop CS6 - Trying to install, but it says my serial number is invalid?

    I have Adobe Creative Suite 5 Design Premium (Teacher and Student Edition).  I've purchased the upgrade to Adobe Photoshop CS6 - Trying to install, and it says the Adobe CS6 is valid - but only provides 'photoshop' options for entering my old serial number, rather than the adobe creative suite. How do I move past this so I can download it on my computer.  I don't want to upgrade to Adobe Creative Suite 6 - as I do not need all the programs, just photoshop.  From looking online, I read forums that said this was possible.  Please advise

    I don't want to upgrade to Adobe Creative Suite 6 - as I do not need all the programs, just photoshop.
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  • I have paid for my adobe Indesign cs6 but have forgotten the serial number.

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    Does your serial number show on your account page?
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    It might have to do with the application your are trying to install.  What you downloaded could be a different flavor of the product you think you had.  You should check you Adobe account to see if that's the case.
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  • I am trying to install cs6 but it says some files might be missing i downloaded for 5 hours

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