I am trying to re-install OS-X Mountain Lion,

I am trying to re-install OS-X Mountain Lion, but I get a message that my apple id did not purchase the software. The OS comes bundled with the hardware, can anyone help?

Did someone else own the Mac before you? If so, it sounds like they upgraded the original OS to MLion, and that is forever tied to their AppleID.
Can you tell us more about the Mac (Apple menu>About this Mac) so we can offer the best suggestions as to what to do.

Similar Messages

  • When Trying to Re-Install OS X Mountain Lion....

    When Trying to Re-Install OS X Mountain Lion it doesn't show any disks to select when it asks where I want to install it. What does this mean?

    Directory damage?  Repair permissions.  Any errors showing up in red? 

  • Clean install of OSX Mountain Lion stuck on "5.5hrs."

    I'm trying to clean install OS X Mountain Lion on a MacBook Pro after having to erase my mac partition. I lefft the install to run over night and came back to barely making any progress stuck with 5.5 hours left.
    I thought erasing the Mac partion that I assuemed to be corrupt would speed things up. But even in Recovery Mode, the Mac is incredibly slow.

    You're using Startup Manager. Boot OS X Recovery instead.
    From the Mac OS X Utilities screen, choose "Reinstall Mac OS X".
    "Clean install" is vague so reinstalling OS X may not accomplish what you seek, and it's not clear what your USB drive contains. More specific guidance can be provided if you explain what you intend to do.

  • Hi all , i tried to install os x mountain lion i could not  it said ( There was an error in the App Store. Please try again later. (100) ... now tow weeks

    Hi all , i tried to install os x mountain lion i could not  it said ( There was an error in the App Store. Please try again later. (100) ... now tow weeks

    Hello, might be good luck on your part!
    Anyway...
    If 10.7.0 or later...
    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there to Repair the Disk.

  • I can't install OS X mountain Lion to my macbook pro. It says when I'm trying to choose the disk, (This disk is used for time machine backups'. What can I do about it? thanks!

    I can't install OS X mountain Lion to my macbook pro. It says when I'm trying to choose the disk, (This disk is used for time machine backups'. What can I do about it? thanks!

    From the Finder's Go menu, choose Computer:
    Double-click your hard disk icon. It is usually named "Macintosh HD":
    Look for this folder:
    Drag it to the Trash.

  • I am trying re-install OS X Mountain Lion, but it is not locating my Apple HD

    I am trying re-install OS X Mountain Lion, but it is not locating my Apple HD, once click on agree, which HD do want to install, its is not show the HD at all ?

    Is it a 15"?
    If so, see this article: http://support.apple.com/kb/TS4088
    Print it out and take it and your Mac to an Apple store or a authorized service center. You may have a logic board problem, which probably has nothing to do with the current problem.

  • HT1338 Tried to install update to Mountain Lion and get this message: OSXUpdCombo 10-1.8 image data corrupted.

    Tried to install update to Mountain Lion and get this message: OSXUpdCombo 10-1.8 image data corrupted.

    Try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once. You can download from the Safe Mode.
    Safe Mode
    Safe Mode - About

  • I have tried to install OS X Mountain Lion on a Mac book 2009 and when it gets to showing fully installed it seems to freeze and go into minus time of installation.can anyone help?

    I have tried to install OS X Mountain Lion on a Macbook 2009 and it has gone past its install time into the minus time.do this twice it wont install
    Help
    Thanks Guys

    Negative numbers on the installation progress bar can happen. Just let the installer end.
    Those negative numbers do not mean something is really going wrong.

  • Unable to install os x mountain lion

    Hi folks,
    I just bought macbook pro 15" retina display set yesterday from Epicentre (authorized retailer in Singapore)
    When I reached home i reformatted it, but when i tried to reinstall the os x mountain lion, it said my apple id has not purchased the lion.
    Fair enough, maybe because I had not registered my product.
    After registration, i tried to install again but the same message occured.
    Now i am left with os x-less macbook pro
    Do I need to wait for a confirmation email from Apple? If there is one, how long do I need to wait? I did not received any reply since last night.
    Thanks a lot for your help!

    No, you don't have to purchase it again if it was already loaded at purchase. Follow the following steps to reinstall the software.
    Boot from your Recovery HD partition by restarting your Mac while holding down the cmd+R keys.The OS X Utilities window appears. Select Reinstall OS X, and click Continue. The OS X Mountain Lion splash screen appears. Click Continue. A sheet appears informing you that your computer’s eligibility needs to be verified by Apple. Click Continue to begin the process of installing or reinstalling OS X. If you’re not connected to the Internet, you’ll be asked to choose a Wi-Fi network from the AirPort menu in the top-right corner.
    The Mountain Lion software license agreement screen appears. Read it and click Agree.A sheet drops down, asking whether you agree to the terms of the license agreement. Yes, you did just click Agree; this time you’re being asked to confirm that you indeed clicked the Agree button.If you don’t click Agree you can’t go any farther, so I advise you to click Agree now.
    Choose the disk on which you want to reinstall OS X by clicking its icon once in the pane where you select a disk.If only one suitable disk is available you won’t have to choose; it will be selected for you automatically.Click the Install button.
    A sheet asks for your Apple ID and password. Type them in the appropriate fields; click Sign In, and your Mountain Lion installation (or reinstallation) begins.The operating system takes 30 to 60 minutes to install, so now might be a good time to take a coffee break. When the install is finished, your Mac restarts itself. If you were reinstalling OS X on a hard disk that it had been installed on previously, you’re done.Your Mac will reboot and you can begin using your new, freshly installed (and ideally trouble-free) copy of OS X Mountain Lion.If you’re installing Mountain Lion on a hard disk for the first time, however, you still have one last step to complete. After your Mac reboots, the Setup Assistant window appears. You need to work your way through the Setup Assistant’s screens.

  • Unable to install OS x mountain lion, startup disc missing.

    Out of nowhere my internet crashes, then right after my laptop crashes and loads really slow. I tried to erase and restore but error appears every time and when I try to re install os x mountain lion, no disc appears for selection to install the hardware. No clue what to do and I just had my Hard drive replaced 2 months ago because it was ruined, I hope it didn't break again this fast.
    I have a macbook pro 2013

  • I just installed the new mountain lion software on my iMac.  I was currently running Snow Leopard.  My problem is with my mouse.  Now when I scroll down the page it moves in the opposite direction. I checked system S.P. - Natural for scroll feature.

    I just installed the new mountain lion software on my iMac.  I was currently running Snow Leopard.  My problem is with my mouse.  Now when I scroll down the page it moves in the opposite direction. In system preferences I tried checking and unchecking Natural for scroll feature. Movement from side to side works fine.  Has anyone experienced this problem?

    I think this new scrolling behaviour was introduced with Lion. You do get used to it pretty quickly (well I did). Are you sure that deselecting Natural Scrolling in Mouse Prefs doesn't re-instate the previous behaviour, it does here.

  • Do I HAVE to back up my computer before installing OS X Mountain Lion?

    I know you should be doing this ayway but I dont have Time Machine. So could I safly install OS X Mountain Lion without loosing any data? I am curently running 10.6.8

    andyalwayswins wrote:
    So could I safly install OS X Mountain Lion without loosing any data?
    Lets say this, if you don't and you have a problem with the 10.8 installer that requiring erasing the entire Macintosh HD or drive, then your looking at spending a great deal of time and money trying to get your data off before erasing.
    It only takes a few minutes to copy Users folder or a few hours of software working to set up a TM or bootable clone, but god if you need it it's a lifesaver.
    Take the time to prevent a possible problem, because computers and hard drives can instantly die and take all your data anyway.
    Most commonly used backup methods

  • Installing Mavericks over Mountain Lion

    I try to install Mavericks over Mountain Lion but keep getting this message: Unapproved caller, securityagent may only be invoked by Apple software.
    Now I am stocked and cannot do anything :-(
    Any suggestions?

    Dang! that was so NOT cool. Same thing happened to me and feel lucky to have found this thread.
    I was stuck in a loop of that dialog popping up saying "Unapproved Caller". I tried clicking OK repeatedly and it still kept popping up.
    Seeing the comment about Safe Mode, I took the gamble and held the power switch on my 27" iMac until it powered off, waited a moment, then pushed the power button again and as soon as the chime sound happened, held Shift key to boot in Safe Mode and that worked just like it did for @Bart2904.
    How in the world would an average user know how to recover from such a situation - it would be bricked computer and a trip to Genius bar. Again, not cool.

  • This copy of the Install OS X Mountain Lion application is damaged, and can't be used to install OS X.

    This copy of the Install OS X Mountain Lion application is damaged, and can't be used to install OS X.

    I attempted to burn a DVD of the installer, but that didn't work (files are too big).
    Also grabbed the ESD from inside the package and it started to work, then hung on the "installing" screen.
    Here is how I finally solved the problem after redownloading it 4-5 times:
    Put my MacBook Pro into target mode and used my Mac Mini to install Mtn Lion.
    At first the installer balked saying it wasn't signed right or some such BS. I tried again and it worked fine. I now even have a recovery parition which I didn't have before.
    So in the end I have no idea what the problem was but it was not:
    A proxy error corrupting the download
    A corrupted download of any kind
    Permissions errors
    Hard drive errors
    Incompatability with RAM or my hardware
    Incompatibility of my partitioning scheme
    I think there is a bug in the "pre-flight" checks the installer does prior to doing its job.
    Rich

  • I'm trying to download the OS X Mountain Lion.

    I'm trying to download the OS X Mountain Lion, but it keep occuring an error, its accusing as an internet connection problem, but I already checked and also changed my location, so Im sure that this is not the real problem. The item is already purchased. Any idea of what can be interfering in the download?!

    Delete all antivirus, you do not need it anyway. Download from your Purchased page in Appstore.
    Why do you need it, you are already running it ?
    Reinstall with the Recovery Partition.
    Unless of course you want to make a bootable stick to install on another of your computers.

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