I am trying to re load Lightroom 5.7 frommy outside hard drive to my new hard drive . I am able to reach a certain point in the download and I am then asked for the access code which I do not have. I had upgraded on line from Lightroom3.

Hello,
I just had the hard drive on my computer replaced, and the Lightroom5.7 and Photoshop cannot be sent over from the outside hard drive without an access code!! Now what do I do? Will Adobe have a record of my Lightroom3 download and my 5.7 upgrade?

If you took the time to register your software on the Adobe web site, then you can log on and retrieve your serial numbers.
Find your serial number quickly
You ought to be able to retrieve the serial numbers from your first hard drive ... that requires knowing what your operating system is and if the first hard drive actually is readable.
And if none of that works ... well then I think you're way out of luck.
Might I suggest you adopt a new method of keeping track of your serial numbers, not just for Lightroom but all of your software? I suggest you create a computer text file named serialnumbers.txt, containing all of your serial numbers, stored on your computer and in a cloud backup service (like DropBox which is free) so that you will never lose it.

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