I am trying to recover or change my security question responses as i cannot get the ones i originally put in correct. PLease help.
Please help me to figure out how to recover the answer (or change) to my security question in order to make purchases using my itunes account through a new computer.
Do any of these discussions, from the More Like This section on the right, address your problem?
I forgot My security question
Help please! How will I reset or change the answers to my security questions? Thanks
Password Security
How i can recover the password of my iPhone´s security copy?
i can't change the security question, and i don't remember answer for this question
Similar Messages
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I'm trying to Chang my security question. But when I hit the reset its not sending to my email
I'm trying to Chang my security question. But when I hit the reset its not sending to my email
If it hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95537) -
How do I change my security questions email? There is an old one attached that no longer works.
How do I change my security questions email? There is an old one attached that no longer works.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
Hi, I updated my iPhone 5 to 6.1.3 ,and I'm trying to update my apps but it asking me to sign in to the billing information. So could you please help me . Thank You
Take the SIM out and reseat it. Was your phone jailbroken or unooficially unlocked? If so then when you upgraded the phone locked again to the original carrier. If that is the case you need a SIM from that carrier to use the phone or you could contact that carrier and have them unlock it for you
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i want to change my security question in my apple account. but the problem is, there is no Link shown that i could reset or change my security questions. please help!!
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(117399) -
How can I change my security questions when I don't remember the answers? I've been locked out now!
How can I change my security questions when I don't remember the original ones? I've now been locked out!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
I need to change my security questions. But it's sending the link to an old email. Suggestions?
I need to change my security questions. But it's sending the link to an old email. Suggestions?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
How do i change my security questions if i dont know my current ones?
I want to change my security questions but i dont remember my original security questions. How do I fix this?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(88867) -
Would like to change my security questions since i don't know the answers
i recently added a new gmail address, changed ITunes e-mail to new one, made a new password. have been getting prompts via the old address, but it will not accept the old password associated with that e-mail. can't get in. can't figure out how to explain this to ITunes. i think i have made progress, but when making changes on my account details, saw that the security questions do not instantly call up answers i know. want to change my security questions. HOW?
iCloud is insisting i sign in under my old id but i added that id to the new id under the new password: So irritating that it won't sync them between my macbook and my ipad!
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How do I change my security questions when I don't know the answer to them?
I need to change my security questions but It won't let me cause I have to answer them to change them. please help.
If you forgot the answers to your Apple ID security questions ...
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How do I change my security questions when I can't remember the answers I had
How can I change my security question answers if I can't remember the answers? It keeps asking me to answer them but I don't remember and it won't let me buy anything on my new device?
account security
Please call apple @ 1-800-692-7753 in USA
ask for the account security team
you may want to add a credit card to your iTunes account before calling; so they will have a way to verify your identity.
Peace, Clyde
check # for your country
http://support.apple.com/kb/HE57 -
Whenever I try to purchase new apps on my Ipad, it asks me two security questions. I don't remember them and don't even recall answering them in the first place. I want to change them but can't get past not answering them. How do I fix this?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I am trying to recover password by answering security questions. What is custom-question?
I am trying to recover password to .me account by answering security questions
After entering apple ID and date of birth it asks for custom-question rather than a specific question. How do I answer that?While creating a new account you had selected and answered those custom questions. Only you can know the answer!
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I am trying to change my security questions, and it won't send the email to my email.
It says it sent it to the email i am using, and it sent out the password change, but im not recieving the security question email. HELP
I am having the same issue, it just won't send the e-mail. The options that apple provides you are:
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID
Basically it tells you to go through the link to manage your ID and click on the link to send you the email (which we all did and clearly it's not workin)
Then you can submit a form (which I did and was contacted but all they can manage to say is to call customer service as they are "not able to help" through e-mail. So the reply was to follow option 5, however I specified in the e-mail that I cannot call since I live in Costa Rica and cannot make international calls... THEY HAVE ME IN A LOOP I REALLY NEED TO GET OUT OF!!!!! If any one of you gets this issue fixed without calling, please let me know! -
it is urgent that i find out how to change these settings otherwise i will be forced to make a complaint. I have never had to make these questions previsouly and never had i had this much trouble just trying to recieve an email to fix the issue
How did you contact iTunes support, and you've checked your spam as well as your Inbox ?
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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