I am trying to recover password by answering security questions. What is custom-question?

I am trying to recover password to .me account by answering security questions
After entering apple ID and date of birth it asks for custom-question rather than a specific question. How do I answer that?

While creating a new account you had selected and answered those custom questions. Only you can know the answer!

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I am trying to recover or change my security question responses as i cannot get the ones i originally put in correct. PLease help.

Please help me to figure out how to recover the answer (or change) to my security question in order to make purchases using my itunes account through a new computer.

Do any of these discussions, from the More Like This section on the right, address your problem?
I forgot My security question
Help please! How will I reset or change the answers to my security questions? Thanks
Password Security
How i can recover the password of my iPhone´s security copy?
i can't change the security question, and i don't remember answer for this question

My apple ID was hacked. Trying to reset password but the email never reached my account. Trying to answer security questions, the birthday was changed. I am really miserable. Can anyone shed some light, please?

My gmail email is my apple ID. I found I lost access of gmail last night and I reset the password before bed. But this morning the password was changed again. My ipad also requested a password that didn't match to the one I used. I have reset my gmail once more. In addition, I added 2-step verification. But I have not received any new mail up to now. I tried to reset my apple ID. When I selected sending an email for resetting, the mail was sent but never reached my mailbox; When I selected answering security questions: the birthday was wrong. It's been changed. I am SO SO UPSET. Can any genius take pity on me and show me some guidance, please?

You should get Apple involved in sorting this out. Start at this site:
https://getsupport.apple.com/Issues.action
Your Apple ID can be handled through iTunes.

HT1911 How can I recover my password w/ out answering security questions?

How can I recover my password w/ out answering security questions?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110982)

Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?

Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?

Hello AndiHouse,
Thank you for using Apple Support Communities!
According to this article, Rescue email address and how to reset Apple ID security questions http://support.apple.com/kb/HT5312:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Click the link above, and contact the iTunes Store support team directly for assistance with resetting your security questions.
All the very best,
Sterling

Answer security questions option doesn't show up when reset password

I restore my iphone 5s then i can't active it because of activation lock.
I don't remember my apple id password, so i go to reset it but the answer security questions option doesn't show up (my apple id is [email protected] with no backup email).
how can i reset my password now.

Hey dunglv,
It sounds like have tried resetting your password but do not have the security question option and do not have a rescue email account setup. Use the following article to contact Apple for assistance with your account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

HT1911 The problem is that when I check "email authentication" to retrieve my password, they DON'T send me an e-mail. Also, when I check "Answer Security Questions" and I enter my birthdate (Which is the same in all my e-mail ids), they tell me invalid bi

The problem is that when I check "email authentication" to retrieve my password, they DON'T send me an e-mail. Also, when I check "Answer Security Questions" and I enter my birthdate (which is the same in all my e-mail ids), they tell me invalid birthdate. I have been trying this for a long time, there is no way I can retrive my password and a lot of my apps are linked with this id and because of this issue, I'm not able to update them.

search google for "iphone remove picture from contact"

I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't have security answers or the password. How do I reset password?

I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't know my security answers or the password. How do I reset password?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a rescue email address or a Security Questions issue, then see:
         If you forgot the answers to your Apple ID security questions - Apple Support.
         Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email addr

I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email address

Go to http://iforgot.apple.com to get help with your password.

HT5312 Help!!! I am at my wits end. Can anyone tell me how to have my security questions re-set? Truth is I do not even remember the questions and so dont know the answers I keep getting refered to 'answer security questions' when I reset my password hel

Hi can anyone help me with the solution to get my security questions and answers re-set?
I have done everything the site asks you to do/ reset passwords/ confirm re-send mail and so on BUT the site still does a 360 back to answer security
questions to confirm your identity....that is the point -I do not rememeber the questions and certainly therefore dont remember answers to questions that I am supposed to recall....so what do I do?
For the last 8 months ++ I've gone full circle and am at my wits end?
Anyone have some deep wisdom on this issue
Thanks and regards

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT204266 Help...bought an iPad for mum at Xmas, got set up with App Store account and bought scrabble but since then we cannot log back into buy anything it asks for the password which we give it accepts but it asks us to answer security questions that go

Trying to login to the App Store and it keeps asking me to answer security questions but when I try to do so the page just goes blank to white and then disappear . By this point I am already successfully logged in.
Please help.

Rescue email address and how to reset Apple id sec. questions.
http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_US
If that doesn't work and your verify the following info, call 1-800-APL-CARE.
1. apple id username, that is not locked or disabled.
2. serial number of an apple product registerd in your name
3. Billing info associated with your account

Guys, i keep trying to purchase some songs on itunes, and it keeps asking me to answer security questions, which i have forgotten, so it says it has sent an email to me, so i go to my email and its not there! anyone have any ideas? this is really ANNOYING

guys, i keep trying to purchase some songs on itunes, and it keeps asking me to answer security questions, which i have forgotten, so it says it has sent an email to me, so i go to my email and its not there! anyone have any ideas? this is really ANNOYING

You can try here with manage your account
http://www.apple.com/support/appleid/
I had mine mess up a few months ago and tried to get the e-mail three different times and it never came. I ended up scheduling for a tech to call me to figure it out.

I'm trying to buy an app but since its my first time to purchase, they're asking me to answer security questions but I forgot my answers. How can I find out my answers so I can purchase an app. please answer Thanks

I'm trying to buy an app but since its my first time to puchase, theyre asking me to answer security questions but I forgot my answers. how can i find out my answers so I can purchase. please help. thanks

http://www.apple.com/support/appleid/
Start here. I ended up scheduling for them to call me to get my ID sorted out.

When I try to download apps, I am asked to answer security questions. However, when I cklick "continue", I am required to type in my Apple ID password but nothing else happens. Bottomline, I am not able to download apps at the time which is annoying.

When I try to download apps, I am asked to answer security questions. However, when I cklick "continue", I am required to type in my Apple ID password but nothing else happens. Bottomline, I am not able to download apps at the time which is annoying.

Try downloading something from the iTunes Store on the iPad and see if that solve the password problem.

HT1933 I have reset my password. It now wants me to answer security questions, but will not allow me to type answers in...I want to buy music..

I am wanting to buy music from my account..I have had to change my password,which I did. Now it wants me to answer security questions. When I pick the question,it will not allow to type in my answers...I can't even do the rescue message..this is SO frustrating

Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

I am trying to recover password by answering security questions. What is custom-question?

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