I am trying to redeem a gift card. I type in the code, and when I hit redeem, nothing happens - it freezes; I can't even close it out. What can I do to get the money to my account?

I can go to itunes store, click redeem, and enter my code. But when I click redeem after that to add the money to my account from gift card, it just freezes. Any ideas?

Hi mjmmurray,
If you are having trouble accessing your iTunes Store account or redeeming the gift card, this article may help:
iTunes Store: Invalid, inactive, or illegible codes
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
U.S. Customers: If you need help with an iTunes Gift code purchased or received on Facebook, contact Facebook Customer Support.
If you are having issues with your Apple ID, this article will get you started.
Frequently asked questions about Apple ID
You may also need to verify or update your billing information for the iTunes Store:
iTunes Store: Changing account information
I hope this information helps ....
- Judy

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HT201209 My wife purchased an iTunes gift card for me and I scratched off the back to get the code and when I entered it to redeem it told me that it had already been redeemed what do I do?

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I registered my iTunes gift card on my friend's computer and when I try to purchase on iPod, I get an error. It says, "your card has expired. To download from the store, you must update your payment information. Your account has been accessed from a new computer or device, and you must verify your payment information before you can make purchases.

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I have like a paper gift card i got with a purchase and it has "gift card number" and "pin" and i want to redeem it but when i go to redeem a gift card on itunes it says "code" i i don't have that! please help i want to redeem this

i have like a paper gift card i got with a purchase and it has "gift card number" and "pin" and i want to redeem it but when i go to redeem a gift card on itunes it says "code" i i don't have that! please help i want to redeem this

coIt is a code. See:
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Apple - iTunes - Inside iTunes - How to Redeem Free Download Codes and Gift Cards In the App Store and iTunes

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Hi, Chris.
Thank you for visiting Apple Support Communities.
Here is an article I would recommend going through when experiencing this issue.
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/ts3048
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HT204088 Hi there, i have redeemed a gift card in app store in mac and have around 6$ as balance. In my ipad i could not find my balance and purchase new app. Any help please!!!!!

H there,
I could not see my balance in my ipad.
I have redemeed a gift card in app store in my mac, but i could not purchase new app in my ipad. Actually whenever i start to buy new app, i was asked apple id for several time withut any progress!!!!!
should i redeem new gift card in itunes or app store in ipad directly?
Should i forget my balance and i have to redeem new gift card in my ipad again?
Please help me!
Thanks in advance,

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Redeeming credit for iTunes store from gift card. system asking for security code and gift card thrown away.

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I am trying to redeem a gift card. I type in the code, and when I hit redeem, nothing happens - it freezes; I can't even close it out. What can I do to get the money to my account?

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