I am trying to reinstall CS5.5 from a disc, but I am told my serial number is invalid (student and teacher licensing)

Does student and teacher licensing expire after a certain amount of time? I know I am entering the correct serial number, but I am told it is not valid. What gives?

Hello 2minnie,
in this case I would load down a version from there Download CS5.5 products (not from your disk) and change it with your serial number as described. See
Read before you download a CS5.5 product
You need your CS5.5 serial number to complete the installation. Need help finding your serial number?
Sign in to My Adobe to find serial numbers for registered products.
Or, see Find a serial number.
Make sure that your system meets the requirements for Creative Suite 5.5 products.
Having trouble? Get help from our community experts.
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

Similar Messages

When trying to reinstall InDesign 5.5, I get the message that my serial number is invalid. It is the same one listed on the Adobe site. Why can't it be recognized?

When reinstalling InDesign 5.5 I get the message that I have an invalid serial number, yet it is the same one listed in my account on the Adobe page. I have already uninstalled the current version, so this is quite disconcerting.

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Help! 13" macbook pro will not boot. Tried running disk repair from HD recovery, not repairable. Trying to reinstall OSx Lion, says disc is locked. Do I have to erase the drive and lose everything? I also have Bootcamp installed, will boot to Win OK

Tried running disk repair from HD recovery, not repairable. Trying to reinstall OSx Lion, says disc is locked. Do I have to erase the drive and lose everything? I also have Bootcamp installed, will boot to Windows no problem.

Hotrodmkviii,
try rebooting in Recovery mode, but when you reach the Mac OS X Utilities menu, run Terminal (from Utilities in the menu bar) instead. Inside the Terminal window, give it the following command, and then press the Return key:
diskutil list
Please include in your reply the output from that command.

I am changing laptops and have tried to download and install Acobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?

I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?

If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR

I bought adobe CS6 design standard (CD) last year in the month of july and didn't active my product yet. I bought in from the University of Washington, Seattle store on a student and teacher licensing. I am a Mac user and I don't have cd drive in my compu

I bought adobe CS6 design standard (CD) last year in the month of july and didn't active my product yet. I bought in from the University of Washington, Seattle store on a student and teacher licensing. I have the product code with me. I am a Mac user and I don't have cd drive in my computer and I am indeed to get this product activated now. How can I install this without cd drive? Anyone please help me with this issue?

You may download the product from
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

I am told my serial number is invalid when trying to install Adobe Photoshop 10

I am trying to install Adobe Photoshop 10 but it is telling me my serial number is invalid

Is there any other message?
Ha sthe software been installed previously?

Trying to reinstall CS4 from 'my products' but no download link shown?

I've had to replace my hard disk on Mac. I've migrated my software using Timemachine, but CS4 won't open. Signed into my Adobe account which shows the original purchse, but gives no link to redownload software to reinstall? Help please.

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

I am trying to load Adobe Photoshop Elements 9 from a disk but I have lost my serial number. Is there anything I can do??

I have just purchased a new computer and was going to reinstall my Adobe Photoshop Elements 9 but I am unable to locate my serial number. I have an Adobe account but it is not located there - it may be that I did not register the software. Is there any way I can get the serial number?

Try this:
Find your serial number quickly

I had Lightroom 5, my computer crashed, I reinstalled it from Creative Cloud but it keeps saying my activation code is invalid, why?

I had Lightroom 5, my computer messed up and I had to refresh it, well it deleted Lightroom so I reinstalled it again. When I put the serial number in it keeps saying it is invalid. Why?

If you're positive the information is correct, ask the issuing bank why the transaction is being rejected.
You're getting this error because the store can not authorize the card with your bank.

I bought lightroom 5 and am trying to download via the serial number but it keeps saying the serial number is invalid what am I doing wrong?

I own a mac and I downloaded an used the trial first and am now trying to down load using the serial number but it keeps saying it invalid.I have tried uninstalling and reinstalling and nothing is working. I have two photo shoots I desperately need to edit. please help.

double check your serial number, Find your serial number quickly
and Error "The serial number is not valid for this product" | Creative Suite

Uninstalling CS6 Design Standard (Student and Teacher Licensing) from a windows pc and installing onto a mac.

Hi, I am a student at MIAD and I recently switched from a windows pc to a mac. I have successfully uninstalled the suite from the old computer, but I still cannot install it onto my mac. After entering my product code, it still says it had already been redeemed. Now I have no adobe programs whatsoever so I definitely need help with getting this onto my mac ASAP. If anyone has anything, its immensely appreciated.

Do as it says - contact customer support by phone or web chat.
Mylenium

When I am trying to use the 'Up to Date' Program, it says that my Serial Number is invalid.

I give the online form all of my information, but it says that my Serial Number cannot be verified. I don't want to pay $29.99 heehee. And I purchased my MacBook Pro on June 11, 2011...

That was it, Thought it was smarter than that.
Thanks for your help.

On reinstall of elements 9 it says my serial number is invalid?

I own elements 9 and 12. I cannot unistall 9 so I downloaded it and tried to reinstall it but it says that my serial number is invalid, although it matches what is in my Adobe products.

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Trying to reinstall CS5.5 Master Collection from DVD media on Windows 7 64 bit - setup.exe fails due to msxml3.dll error PDApp message [FATAL] PIM - Failed to Create XML instance : DOMDocument40 ADXML::initWithXMLPath Error:80040154

If anyone is able to solve this they are a genius (or I am doing something very stupid!)
I am trying to reinstall CS5.5 Master Collection from DVD media on Windows 7 64 bit PC but setup.exe fails due to a msxml3.dll error.
Following a big bundle of recent Windows 7 updates, I started getting 'bad image' msxml3.dll error messages when opening any CS5.5 master collection program (Eg Premiere / Photoshop / Illustrator / Dreamweaver). Following advice on some threads here I tried uninstalling and then using the Adobe CC Cleaner Tool to clean up install, then reinstalling from my original DVD media.
Whenever I try using run setup.exe from installtion disc 1 the installing fails due to 'Missing files'. I have also tried dowloading trial versions and runing setup.exe fro mthe downloaded files but i still get the same message.
I have searched the forum and others have experienced this error but none of the solutions I have found seem to be working for me - as many seem to relate to download installations whereas I am installing from original DVD media (which worked fine before on the same PC)
These are the FATAL messages from the PDApp log
12/11/2014 15:29:27 [FATAL] PIM - Failed to Create XML instance : DOMDocument40 ADXML::initWithXMLPath Error:80040154
12/11/2014 15:29:27 [FATAL] Setup - Could not initialize ADXML object
12/11/2014 15:29:27 [FATAL] Setup - Unable to initialize. Error parsing setup.xml file
The PDApp troubleshooting seems to indicate that this is caused by error in downloads but I am getting it with both original media DVD and downloads.
I have also tried using my logon (which has admin privileges) and under our main admin account - and I get the same errors.
Is a clean install of Windows 7 + CS5.5 my only option?
Any help / info / advice / solutions very much appreciated! I have spent the last 2 days trying to sort this out and seem to be getting nowhere.
Thanks.

Thanks for the reply kglad - much appreciated.
I have already tried that option (along with downloading files) as it was one of the solutions mentioned on other threads, but that also failed.
Any other ideas?

I am trying to reinstall CS5.5 from a disc, but I am told my serial number is invalid (student and teacher licensing)

Similar Messages

Maybe you are looking for