I am trying to reinstall CS5 Production Pro-serial number is invalid

I am trying to reinstall CS5 Production Pro on a new computer. The computers that I had this program on have died. I am trying to reinstall on a new computer. I have been on hold for almost an hour and the customer care chat I've been on hold for that long as well. Can anyone offer any help. This is frustrating.

Artistgirl1967 are you using the registered serial number under your account at http://www.adobe.com/? You can find more details on how to locate your registered serial numbers at Find your serial number quickly.
If you are using the registered serial number then did you migrate/copy/transfer the current installation of Creative Suite 5 to this computer?

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Need to reinstall CS5.5 my serial number wont allow why?

Need to reinstall CS5.5 my serial number wont allow why?

That sounds more like an issue with your operating system not allowing software to be installed.
See if the following helps in any way...
http://www.imore.com/how-open-apps-unidentified-developer-os-x-mountain-lion

I am trying to install CS5, but my serial number is not accepted.

I am trying to install CS5, but my serial number is not accepted.@

there's nothing online about which i know. but you may be able to get that info from adobe support, http://helpx.adobe.com/x-productkb/global/service1.html

I just purchased product, while trying to install its saying my serial number is invalid. How can I verify? Why is this happening?

I just purchased product, while trying to install its saying my serial number is invalid. How can I verify? Why is this happening?

tthis happened to me today too!!

My MacBook Pro serial number is invalid

when entering my serial number into my account, it says my mac book pro serial number is invalid.

What do you get when you enter it here?
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Check for typos.
Ciao.

Can't register product, no serial number

I've just spent hours trying to register this product, no serial number, Licensing website doesn't recognize me as a user. What should I do next?

>register this product
WHAT product?
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing

I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid. I am taking the serial number directly from the list of products on my Adobe account. Please advise

I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid. I am taking the serial number directly from the list of products on my Adobe account. Please advise

Uninstall and try the Adobe Creative Suite Cleaner Tool before reinstalling - it helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html

Trying to reinstall CS5.5 Master Collection from DVD media on Windows 7 64 bit - setup.exe fails due to msxml3.dll error PDApp message [FATAL] PIM - Failed to Create XML instance : DOMDocument40 ADXML::initWithXMLPath Error:80040154

If anyone is able to solve this they are a genius (or I am doing something very stupid!)
I am trying to reinstall CS5.5 Master Collection from DVD media on Windows 7 64 bit PC but setup.exe fails due to a msxml3.dll error.
Following a big bundle of recent Windows 7 updates, I started getting 'bad image' msxml3.dll error messages when opening any CS5.5 master collection program (Eg Premiere / Photoshop / Illustrator / Dreamweaver). Following advice on some threads here I tried uninstalling and then using the Adobe CC Cleaner Tool to clean up install, then reinstalling from my original DVD media.
Whenever I try using run setup.exe from installtion disc 1 the installing fails due to 'Missing files'. I have also tried dowloading trial versions and runing setup.exe fro mthe downloaded files but i still get the same message.
I have searched the forum and others have experienced this error but none of the solutions I have found seem to be working for me - as many seem to relate to download installations whereas I am installing from original DVD media (which worked fine before on the same PC)
These are the FATAL messages from the PDApp log
12/11/2014 15:29:27 [FATAL] PIM - Failed to Create XML instance : DOMDocument40 ADXML::initWithXMLPath Error:80040154
12/11/2014 15:29:27 [FATAL] Setup - Could not initialize ADXML object
12/11/2014 15:29:27 [FATAL] Setup - Unable to initialize. Error parsing setup.xml file
The PDApp troubleshooting seems to indicate that this is caused by error in downloads but I am getting it with both original media DVD and downloads.
I have also tried using my logon (which has admin privileges) and under our main admin account - and I get the same errors.
Is a clean install of Windows 7 + CS5.5 my only option?
Any help / info / advice / solutions very much appreciated! I have spent the last 2 days trying to sort this out and seem to be getting nowhere.
Thanks.

Thanks for the reply kglad - much appreciated.
I have already tried that option (along with downloading files) as it was one of the solutions mentioned on other threads, but that also failed.
Any other ideas?

Getting serial number is invalid when trying to install acrobat 9 pro

Hello,
I am getting a message stating that the serial number is invalid when trying to re-install adobe acrobat 9 pro on windows 8. adobe support confirmed that the srial number I am trying to us is valid though. any help is appreciated.

Nope,I downloaded the software from adobe website: Download Acrobat products | 9, 8
All it says is "Invalid Serial Number" I already checked with adobe support and they confirmed that the serial number is valid, they won't provide any more help "because acrobat 9 is out of support now".

I have tried putting in my Quicktime Pro registration number, it tells me that my registration was successful and then doesn't install!! Help!

I have tried putting in my Quicktime Pro registration number, a message came up telling me I had successfully registered and now it won't download! Help!
It doesn't say QuickTime Pro on any of my icons. They've got my money - but I don't have the product!

When I click on the 'About QuickTime ' button it still tells me that I just have the ordinary Version 7.7 (1680.25).
And as I previously stated, the application will not change whether it is running as QT Player 7 or QT 7 Pro.
When I click on the File Menu, Export and many of the other features are in grey so are not accessable by me. When I do click on them, they tell me to 'Buy it now'. I have a receipt email from Apple thanking me for my payment and giving me my registration code which I duly entered along with my name into the appropriate fields on the registration page.
The only button available for me to press was another 'Buy it now' button?
The email contains both the name (with or without salutation) under which you purchased the QT Pro Key and registration key itself. Both name and key must be enterend in the the QT 7 Player application just as received in the email to unlock the Pro features. Have you actually entered this informationg in the QT 7 Player? If not, follow the "If you need to Manually enter your QuickTime 7 Pro registration code:" instructions detailing how to register QT 7 for Pro use found HERE. The process for entering the key information in the appropriate version of QT 7 is virtually the same whether you are using Leopard, Snow Leopard, or Lion.
I did have a box appear at one point saying 'Thank you for Registering', but clearly I HAVEN'T been registered.
It's infuriating as I need this to down load before I can get any work done.
If the "QuickTime Pro Registration" window depicted in the above intructions indicates QT Pro is registered but you still cannot access the Pro features, then you should probably contact Apple and explain the problem within 90 days of purchase as you may have a more serious problem requiring technical assistance while the purchase warranty is still in effect.

I replaced my hard drive and then tried to reinstall adobe creative suite and it tells me that the serial number is invalid, what do i need to do?

i replaced my hard drive and then tried to reinstall adobe creative suite and it tells me that the serial number is invalid, what do i need to do?

You will need to contact Adobe directly:
Contact Customer Care
What version?

I bought Adobe CS5.5 Design Standard. Acrobat Pro X is there included. But when I want to start it, it says that the serial number is invalid. Like a test version which is finished. What do I have to do?

I bought Adobe CS5.5 Design Standard. Acrobat Pro X is there included. But when I want to start it, it says that the serial number is invalid. Like a test version which is finished. What do I have to do?

Refer to this:
Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Cannot add mac pro to my products as serial number is associated with another

I cannot add my mac pro to my products as serial number is associated with another Apple ID.???

This is a User-to-User forum. We have no means to escalate such problems.
You will have to contact Apple directly, such as Customer Service.

Serial number is invalid for Adobe Acrobat Pro 9 within CS4

Hi,
I purchased Adobe CS4 Creative Suite Design Standard. Upon installing the four programs it contains (InDesign, Illustrator, Photoshop and Adobe Acrobat Pro) I keyed in the serial number and InDesign, Illustrator and Photoshop worked fine, but Adobe Acrobat Pro 9 kept showing a red 'X' at the end of the serial key input, saying my "serial number was invalid".
1. Incorrect tech support advice #1: Adobe tech told me to de-install and re-install from Adobe purchase e-mail link only instead of from trial versions. I did this, and then none of the programs worked or accepted the serial number. I went back to trial versions, and again 3 out of the 4 programs took the serial number - all EXCEPT Acrobat.
2. Incorrect tech support advice #2: Opened a case # online and waited a week for some kind of help, but once again got on the phone. This time I was told that the key was to select "Universal English" as the main option. Again I de-installed Acrobat and re-installed. There were no options for "universal English" ( you have to choose between English, Francais and Deutsch). Only when I got to the End User License Agreement was there an option to choose "English (International)". So I did as advised. Once again I entered my serial number and got a big red 'X'. I'm at the end of my Adobe rope.....
Does anyone have any idea how to solve this issue?
Thanks.

oh man, i think i am having a bigger problem now. I tried to uninstall the whole CS4 suite and was prompt to enter my serial key, to my horror, the big red cross appears. Making my serial key invalid for the whole suite. What is going on man. I think this really screw up my system, i am using vista 64. I am going to reformat my computer and try to reinstall, but i did not deactivate. Will this cause my just bought CS4 useless???? I am starting to get worried.

Adobe Acrobat XI Pro - serial number rejected as invalid

I bought Adobe Acrobat XI Pro at Amazon.
While running a trial version, I installed the product from the CD. It installed the newly purchased product concurrently. While trying to register, Adobe detects the XI Pro installation, but comes back with a message that the serial number is invalid. I checked the number and it is exacly what is printed in the CD sleve. I tried to chat with an agent, but it is impossible. No matter how many hours I wait, nobody picks up my request.

http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

I am trying to reinstall CS5 Production Pro-serial number is invalid

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