I am trying to reinstall iTunes 11.1.5 after the update hung. I noticed that the 64 bit installer uses the 32-bit "Programs" folder as the default. Is this correct?
The update from v11.1.3 to 11.1.5 using the iTunes internal updater hung about 80% through the install. I had to kill it and reboot before I could uninstall the existing version since I did not know what state the program was in. When I started the reinstall using the 64 bit version, it showed a default installation directory of "Program Files (x86)". Is this correct? I know iTunes had something installed in the 64 bit "Program Files" directory.. Before I procede, I want to be sure that it is not going in the wrong place. I have a Win 8 PC.
Thanks,
JohnD
Yes... that is correct.
On 64-bit machines iTunes installs various components into the following folders (or localized equivalents):
C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple
C:\Program Files\iPod
C:\Program Files\iTunes
C:\Program Files (x86)\Apple Software Update
C:\Program Files (x86)\Bonjour
C:\Program Files (x86)\Common Files\Apple
C:\Program Files (x86)\iTunes
tt2
Similar Messages
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Months ago I tried to uninstall itunes from Windows 7 after an update failed. I couldn't complete it because two files (ShellStreams.resources and ShellStreams.dll ) were in use. I'm ready to try again. Any Suggestions, please.
See Troubleshooting issues with iTunes for Windows updates for tips on repairing the iTunes installation. One of the tools mentioned there, Unlocker, should be able to force delete the files that you are having trouble removing.
tt2 -
I get error 7 (windows error 193) when trying to reinstall itunes on all my devices: computer, Iphone, Ipad Air.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I am trying to install itunes on my pc again but keep getting an error that says'apple application support was not found. try reinstalling itunes.' error 2.
We have had itunes on this pc for 2 years and recently it wouldn't open and another error message kept popping up saying it couldn't open because MSVCR80.dll was missing. I have unistalled the apple programs and tried reinstalling several times but to no avail. Hopefully my music library is not gone. Any Ideas out there?With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
I have just purchased an iPhone 4, but it wasn't connecting to my iTunes, so I took advice and uninstalled iTunes. But when I am trying to reinstall iTunes, it keeps telling me that I cannot because I have a newer version of Quicktime installed. I cannot find this newer version anywhere, and have gotten rid of the Quicktime folder, but it is still refusing to install iTunes.
Please help, I have tried everything.But when I am trying to reinstall iTunes, it keeps telling me that I cannot because I have a newer version of Quicktime installed.
That's usually caused by damaged QuickTime installation configuration information on the PC.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
My Itunes will not start after the latest update. I keeo getting error message tEventType : InPageError P1 : c000009c P2 : 00000003 . I have tried to reinstall but no joy. Any advise?
'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
I keep getting an error while trying to reinstall itunes?
I am trying to reinstall itunes and i am having an issue. I keep getting an error while trying to install and I keep getting very far but I always seem to end up with this.
"Could not open key
UNKNOWN\Components\DA42BC89BF25F5BD0AF…
\b25099274a207264182f8181add555d0.
Verify that you have sufficient access to that key, or contact your support personnel"
I was attempting to reinstall due to an error message appearing when I opened itunes
"Itunes requires a newer version of Apple Mobile Device Support Please uninstall
both Apple Mobile Device Support and iTunes, then install iTunes again."
I have tried a few solutions and for the first error when installing one was an attempt at editing a registry file which I do not think succeeded because I am running windows 8 and was being directed for windows 7."Could not open key
UNKNOWN\Components\DA42BC89BF25F5BD0AF…
\b25099274a207264182f8181add555d0.
Doublechecking. Have you tried the following user tip?
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows -
I had to change my hard drive, now i'v tried to reinstall itunes it says i have to restore my iopd touch to factory settings and will loose my files. I have a few films on there and they show up on my purchases.If i restore, will i be able to get my films back ? as at the moment my ipod wont work now untill i restore anyway.
Syncing to a new iTunes library or computer will erase your ipod. Only if you back up your device manually before syncing, you can restore from that backup again. A manual backup does not include the sync process.
Here's how to:
Disable autosync in iTunes, connect your ipod to your computer and right click on it in the device list and choose backup. iTunes will backup your ipod without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your device for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the ipod for the first time.
About backups and what's saved:http://support.apple.com/kb/HT1766
How to back up and restore:http://support.apple.com/kb/HT1414
Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device
Message was edited by: Ingo2711 -
I've downloaded the newest version of softwear to my iTunes libary (iOS 10.5 i believe) iTunes store now dosn't function right and i'm not able to sync. my iPod 4G with my libary. i've tried to reinstall iTunes, but for no use. help please.
well i have to be honest, but i don't know if it the vista you use has any significance for this. but you can try.
okay follow:
1: click "start" on the status line on the buttom of your screen.
2: then click on "all Programs" and find "Accessories" and find the "command prompt"
3: Right click with your mouse "command prompt" and click on "run as administrator"
(as you has click'd on "run as administrator", "command prompt" should appear.)
4: when it appears you need to type this "netsh windsock reset"
5: wait for your computer to registrer the command you gave it, and restart your computer.
then erverything should be pretty much as good or better then new. -
Just last 2 days started getting an APS Daemon.exe-System Error saying my MSVCR80.dll file is missing when booting up my PC with Windows 7. I tried to reinstall itunes, but got another error message. Anyone having this problem or know how to fix it?
I now see the message from tt2 and will try that. Thanks!Read this:
MSVCR80.dll missing, cannot install iTunes -
i am trying to reinstall itunes 10.5 and am getting the following error message.
An error occurred during the installation of assembly “Microsoft.VC80.CRT.type=”win32”.version=”8.0.50727.6195”.publicKeyToken=”1fc8b 3b9a1e18e3b”.processorArchitecture=”x86””. Please refer to Help and Support for more information. HRESULT:0X800736B3.
Anyone know how to fix this?same problem. tried the ff fixes from microsoft but no joy
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/gett ing-error-message-an-error-occurred-during-the/10122022-2d88-4266-a695-6c6ddeafd 019?tab=AllReplies&page=1
http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/ windows-vista-unable-to-install-itunes-an-error/19b48df7-54c8-47f3-8854-d34118fa a79a
http://support.microsoft.com/mats/system_maintenance_for_windows/en-us
other ideas would be appreciated.
cheers -
Since upgrading to Windows 8.1, iTunes no longer recognizes my iPhone or iPad. I tried to reinstall iTunes. That did not address my problem. Any suggetions on what I should do?
Hey Bob0725!
Here is an article that will help you troubleshoot this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
Every time i connect my iphone to itunes and trying to do a backup or get the new update it says i have to restore my iphone. and then that doesnt work, i tried to reinstall itunes but it doesnt work. i get this all the time. fix it please.
iTunes states " There's a problem with your Iphone, please contact apple service center " Also i took my iphone to a local service man and he told me the IMEI code has been corrupted and there's nothing that can be done about it. Please help, if you have any solution.
Thank you -
Trying to reinstall itunes 11.1.4 to my PC and I keep getting this message: Service Apple Mobile Device(Apple Mobile Device) failed to start. verify that you have sufficeint privleges to start system services. Then it says, ABORT< RETRY>IGNORE. I click ignore and keep gettign same message. Does anyone know how to get passed this?
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
Itunes updates now it says MSVCR80.dll was not found? I have tried to reinstall itunes and keep getting this message?
Hello emeraldhopes,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Best of luck,
Mario
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