I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products.  The purchase was in 2012.

I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products.  The purchase was in 2012.The message says the serial number is invalid.  What do I do nest?

Hi there,
Please see help here - https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
If still you are facing problem, I would recommend to reach out to support through the link which is available at the bottom of the support page.
^Ani

Similar Messages

Maybe you are looking for

  • Item/Drill Report Performance hinderance

    I am having a problem with report performance. I have a report that I have to have 5 drop down menus on top of the report. It seems the more drop down menus I add, the slower the response time when the report is actually navigated. One of the drop do

  • How to get one users meetings via admin login

    I need to get a list of meeting rooms that the user is a participant/host/presenter in. In all the documentation I look at, it always suggest to use "report-my-meetings" while logged in as the user. This really isn't an option for the system that I'm

  • No sound when recording videos

    Hi, I m facing problem with my lumia 820, it's not recording sound with videos. When video is played, it gives buzzing sound. Its similar for any App which uses MIC for sound recording.... Any help.

  • NetworkManager fails multiple times to connect to wirless network

    Hello Arch-Community! I run a Dell Vostro V131 and a Dell XPS 13 with an up to date Arch Linux with Gnome Shell as desktop enviroment. My internet connection is established by an AVM Fritzbox 7490 over wireless lan. The WLAN connection works with a w

  • Adobe errors: upgrade sw from 5.5 to 6 + install 6 on new iMac - serial number 'errors'

    Hello- I had 5,5 Design Stardard. I upgraded to 6. Design Standard last year. I tried to update my MacPro laptop and I encounter errors with my serial number. I did change the HD name on the Laptop. I also just got a new iMac and I moved the 6.0 vers