I am trying to request a repair for my ipod

Question

I am trying to request a repair for my ipod which is under warrantee. I go through the process but part way through I get a popup error message saying something like "contact customer support" and then it has a bunch of numbers. I tried doing it again and now I get a message saying "As a security precaution, your session has timed out. If you would like to log back in, please click here." I click there and then it takes me back to the log in page, which when I sign in again, it goes right back to the same screen saying log back in. If I finally get the dead ipod shuffle shuffled off to apple for repair, this will be my third one... I just hope this one doesn't break... and more importantly I hope I can get a new one.
ipod shuffle   Windows XP   product does not turn on and I can't get it fixed because the oline repair system is broken or down!

Answer 1

I have gotten to the billing address part, but get a message that says "this zip code does not seem to be valid (somenumber, somenumber)" I entered my area code plus 4-digit extension number to get this message, so then I try it without the 4-digit number and get "more than one possible Jurisdiction Code determine (0,0)". Arg! I have otherthings I could be doing... like writing this poem:
My shuffle has just shuffled off,
And now it won't turn on,
This is the second one that's failed,
And it hurts me ever so,
To have to workout with no sound,
Just isn't quite the same,
So call I will, tomorrow day,
And go and rant and rave,
Request repair I couldn't do,
Because the website's down,
I don't know when this will be fixed,
But I hope it's very soon.
-Aaron E-J
p.s. I tried it on both a mac and a pc this time and got the same problem both times.