I am trying to reset an iphone 5 but my apple id and my icloud id do not match and it will not allow me to reset the phone since I do not remember the password for the old apple id that is now the icloud id

How do I change my icloud apple id if I do not remember the password and it is not my current apple id and also the email that is the icloud id no longer exits.

Try Here > Apple ID: Contacting Apple for help with Apple ID account security
     Ask to speak with the Account Security Team...

Similar Messages

  • TS5223 Updated to iOS8. I don't remember the password for my old Apple ID or the password for that e-mail. I can't delete the iCloud account without knowing it, although my iTunes and everything else is set to the new Apple ID and password. Help?!

    I keep getting pop-ups telling me to sign in to my iCloud and it's very annoying. I have no idea what the old password was, and I don't really have a way of changing the old password because I also don't know my password for the e-mail address connected to it (it kept telling me that the answers to my security questions were wrong, but I'm not sure what other answers they would have been). Therefore, I created an entirely new e-mail and a new Apple ID and everything else is set to that ID... except iCloud. Is there any way to correct this, or am I out of luck?

    If your device is signed into an old iCloud ID, and if it is an earlier version of your current ID*, do the following:
    Make sure you are signed into iMessage and FaceTime with your current ID.  If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
    Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.)  Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID).  Then go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address back to the way it was.  Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).
    * If that's not the case, you'll have to contact the Apple account security team and ask for assistance resetting the password for the old ID: Apple ID: Contacting Apple for help with Apple ID account security.  You'll have to be able to prove your identity to them before they will do this.

  • I changed by apple id and password on apple web site but when I try to sign in on my touch it asks me to enter the password for my old apple id, how do i get icloud to recongnize my new id?

    I changed my AppleID and password on the Apple web site but when I try to sign in on my touch it asks me to enter the password for my old Apple ID, how do i get ICloud to recognize my new ID?

    Hi appledapple1964,
    After changing your Apple ID information, you may need to manually sign out and sign back in on your devices so that they may recognize the update. You may find the following article helpful:
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Regards,
    - Brenden

  • I changed my Apple ID and password, but when I attempt to update Apps I am prompted to enter my Password for my OLD Apple ID, and I am unable to override the Old Apple ID. How to proceed ?

    I changed my Apple ID and password, but when I attempt to update Apps I am prompted to enter my Password for my OLD Apple ID, and I am unable to override the Old Apple ID. How to proceed ?

    Delete everything bought with the old Apple ID and buy it again.
    Content and Apple IDs -
    Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID.

  • How do I get the password for an old apple id, when I don't have access to that old email address, and it doesn't recognize my birthdate?

    How do I get the password for an old apple ID when I dont have access to the email address and it does not recognize my birthdate?

    Hi Attila528,
    Thanks for visiting Apple Support Communities.
    If you are not able to receive a rescue email to reset your security questions and password:
    You'll need to contact iTunes Store support to have your questions and answers reset.
    You can find the article with this information here:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    After your password, security questions and answers are reset, I'd recommend providing a new rescue email address:
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    All the best,
    Jeremy

  • HT201269 I'm trying to set up my new iPhone using iCloud - I entered my apple ID and password and selected the backup to restore from but the next page asks me to enter a password for a DIFFERENT apple ID

    I'm trying to set up my new iPhone using iCloud - I entered my apple ID and password and selected the backup to restore from but the next page asks me to enter a password for a DIFFERENT apple ID

    What different Apple ID? Yours? Your friends? Your dogs... ? I think we are going to need more information. You're probably best setting up the phone as a new phone and restoring from iCloud later on.

  • I can't sign out of iCloud on my iPhone 4 because I have the locator turned on for my phone and don't know the old password for my old Apple ID.  I've tried all of the suggestions seen on here and the Apple ID site and cannot delete the cloud.  Help?

    I can't sign out of iCloud on my iPhone 4 because I have the locator turned on for my phone and don't know the old password for my old Apple ID.  I've tried all of the suggestions seen on here and the Apple ID site and cannot delete the cloud.  Help?

    LPC1979 wrote:
    ... it keeps asking me for the OLD password (2 email addresses ago) and then when entered correct tells me the account does not exist...which I already know. ...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...

  • My IPhone is asking me to type in my password for my old Apple ID that does not exist anymore. I cant set up ICloud without typing in a password to a Apple ID that does not exist, so do I have to remove everything from my IPhone and start over?

    my IPhone is asking me to type in my password for my old Apple ID that does not exist anymore. I cant set up ICloud without typing in a password to a Apple ID that does not exist, so do I have to remove everything from my IPhone and start over?

    Hello miamat2017
    You should see an option to skip that step and then sign out of it when looking in Settings. Check out the article below for more information.
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/ts5223
    Regards,
    -Norm G.

  • I changed my apple id, but the cloud is not recognizing the new id. It keeps asking for the password for my old apple id, but when I enter it, it tells me it's incorrect.

    I wanted to use a different e-mail account for my apple id. I had no trouble changing it, but now when I try to use apps on my phone, they don't work (and they don't sync with the corresponding apps on my other apple devices). It keeps asking me for the password for my old ID. I have tried entering both (old and new, IDs and passwords) to no avail. I went to the store where I bought the phone (ATT) and they tell me that this is a common problem. Can I fix this myself or do I have to go to a store, which is a hassle?

    Did you change the name of the AppleID like described here?
    Change your Apple ID 
    http://support.apple.com/kb/HT5621
    Then check this list of things to do, before you start using it:
    Apple ID: What to do after you change your Apple ID

  • HT5624 Finding the password for an old Apple ID

    Hi folks,
    I am trying to delete an old Apple ID from a new iPhone and it keeps asking for a password. I don't know the password and the email address is no longer active. My laptop is registered to my new Apple ID as is my old iPhone, but in the transition to the new phone the setting preferences seem to have diverted to the old email address as the Apple ID. Does anyone know a way around this?
    Thanks,
    Claire

    Hi, cameo557.  
    Thank you for visiting Apple Support Communities. 
    I understand that you are receiving a prompt for an old Apple ID when attempting an update.  You cant attempt to reset that password for the Apple ID via the steps in the first article below.  If you need assistance with this or are not receiving the email, see the second attached article.  You can also delete the applications in question and download them again with your new Apple ID.  However, this will cause any application data in those applications to be deleted and you may be charged if these are paid for applications. 
    Apple ID: If you forget your password
    http://support.apple.com/kb/ht5787
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    Jason H.

  • Help I can't remember my password for my old login

    I recently switch from cox to verizon and change my email address on everyting including my itunes account. When I get update and try to download them it ask for the password for my old login which I do not remember. I go the reset process and in send it to my old email address which I cannot receive anymore emails at. How do I get rid of my old email address on my itunes account on my phone.?

    Select the iTunes store in iTunes.
    Click your AppleID at top then Sign out.
    Sign in with updated AppleID.
    How do I get rid of my old email address on my itunes account on my phone.?
    Settings iTunes & App stores.
    Tap your AppleID, sign out then sign back in.
    Also, Settings > Messages - iMessage Off then back on.
    Settings > iCloud. Delete account then add it back with updated AppleID.

  • I am trying to change the Apple ID on my old iPhone 5c but it wants a password for an old Apple ID with and email that doesn't exist anymore

    MMy old iPhone 5c is wanting a password for logging into my apple account. The problem is that the email address its tied to doesn't exist anymore. I changed the email to a different one. But can't figure out how to change the email address on the phone to the new email address.

    The fact that the email address doesn't exist anymore doesn't matter. As far as the Apple ID is concerned, the email address is just a user name. As long as you know the password you used, it should be fine.
    If you don't remember the password, start here:
    https://iforgot.apple.com

  • My old ID was disabled so I created a new one for the new phone, but when I go to the apple store on my phone it says to enter a password for my old account, how do i change the id to my new one?

    I went to the settings and entered my new account info with the new apple ID but everytime I try to download something it is asking me to enter the password for the old ID(which is disabled)

    Maybe the App Store is still open with the old info?
    Try this:
    Restart your iPhone
    Press Settings and then Store
    Press your Apple ID and choose sign out
    Press Home button
    Go back to Settings > Store and then sign in with new ID/password.

  • Hi i created a new apple id and then i tried making an update to tiny village but it asks for the password for my old apple id

    Hi i made a new apple id and then after i verifed it i went to make an update on tiny village but it asked for the password of my old
    account

    If you purchased that app with the old ID, that is the only ID you can use to update. Apps are tied to the ID used to purchase them.

  • I have changed my apple id to a new one. I deleted the old email for the old apple id which is in yahoo. the new one is with gmail. I ahve changed the apple id on my phone. still theres a prompt always asking me to give my password for my old apple id.

    In my previous iphone i have created an apple id connected to my yahoo email which is also my icloud id obviously. I decided to delete my yahoo email and changed it to gmail. I have changed my apple id as well. Now here is my problem. I have iphone 5 now. im trying to restore all my data through i cloud. Considering i have changed my email apple id etc, the old apple id is still showing. I have changed it online and deleted the yahoo apple id. but still on my phone its asking for the password of my yahoo apple id which no longer exist. Its bugging me off as i went to apple store and they dont know what to do as well. i tried restoring everything to orginal setting but once i get to the icloud bit, its all the same. up to now its asking for the old apple id password. I dont know how i can delete that as theres no button to delete it on the phone. i cant even restore my photos.

    Welcome to the Apple Community.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")

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