I am trying to reset my apple id security questions but i for some reason do not recieve the email for it
I cannot receive the reset email for my security questions
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114161)
Similar Messages
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I forgot the answers to my securtiy questions so I had apple send me an email to reset them, however I have not recieved the email. I've tried this many times and each time the email was never sent
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on it as well as the inbox) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
HT5312 please send me an email to reset my Apple ID security questions
please send me an email to reset my Apple ID security questions, my apple ID is @gmail.com and my rescue email is @hotmail.com PLEASE :(!
I tried to click on the link that says: We can help you reset your security information by sending a message to your rescue email address:z•••••@hotmail.co
but i didn't got any email.
please help me i've got an itunes card with 50$ and i cant use it because of the security questions.
and thanks.
<Email Edited by Host>We are all itunes users just like you.
Rescue email address and how to reset Apple ID security questions -
hello, i'm trying to purchase things on my itunes account but it is saying answer the security questions but seeing as i made my account a few years ago i have forgotten what i put as the answers and when i send myself the email to unlock them i am not recieving the email so unable to unlock them. what shall i do to solve this problem?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
can't reset my apple id security question. I follow all the instructions and still I can't reset it. All I get is this We’re sorry. The system is unavailable. Please try again
If you are trying the reset link to your rescue email account and it's not working (Apple may have been doing maintenenace) then have you tried clearing your browser's history and cache and/or trying a different browser ?
If that doesn't work either then you can try contacting iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT201363 Reset my Apple ID security questions
Hi,
I wanted to reset my Apple ID security questions and asked to send reset email to my Apple ID email, tried at least twice, but nothing come in my inbox... what can i do?
thanks!See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
Amber Syuan Guo wrote:
I wanted to reset my Apple ID security questions and asked to send reset email to my Apple ID email,
You need a Rescue Email set up BEFORE you forget the questions/answers. -
How do I reset my apple id security question with out a rescue email
How do I reset my apple id security question with out a rescue email?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101013) -
I want to reset my Apple ID security questions because it is old Apple ID. I know all of the passwords, but I do not know the security questions.
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
Can i reset my apple id security questions at the german support hotline?
hi,
unfortunately i forgot my security questions for my us-appleid, now i want to reset them, but i am in germany at the moment.
my question is, is it possible to reset them via the german support hotline?
please help me :/Hi tschaschdin,
Welcome to the Support Communities!
You should contact Apple US Support for your Apple ID security issues.
The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
You can attempt to answer your security questions in order to change your rescue email.
If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
- Judy -
HT201363 How can I reset my Apple ID security questions?
can you help me please . How can I reset my Apple ID security questions? helooooo
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104774) -
I cant reset my apple id security questions??
i cant reset my apple id security questions??
the link of reset question is no apper to me >You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93150) -
Tried to get the email sent to reset password, but never ever recieve it no matter how many times i try.
I then also try to do it the other why with the security questions but then says ive entered my D.O.B incorrectly.
HELP!Hi dhaugen,
Welcome to the Support Communities!
The article below should help you reset your Apple ID security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
Have a great day!
- Judy -
Why am I not recieveing the email, when i try to reset my security question answers?
Has anyone received an answer to this? It seems that a lot of us are having the same issue. In the past i had no trouble receiving emails to reset my password but for the past week I havne't been able to login, my security questions didn't work and I haven't received any of the emails to reset my password. I've created a new Account but would rather get into my old account because it's linked to my perfered email address. Hum..
Any help from the community would be much apprecated! thanks!
Lori -
My new iPhone says "To help ensure the security of your Apple ID we require additional information." It then asks me for the answer to my security questions. Which I can not remember. I can log into iCloud and my apple ID, but can not change my security questions. A web search indicates that I should be able to send a security email to my rescue email account. Since this option does not appear on my accounts security question screen, it looks like I never setup a rescue email. How do I reset my security questions, or setup/change my rescue email account?
Thanks in Advance!!Actually, you'll have more luck contacting AppleCare Phone Support.
http://support.apple.com/kb/HE57
With the information you provided, I assume they can verify your identity and reset your account security questions.
Kind regards, -
Can't get email have waited like 8 hours
If you aren't getting the email, and you've checked the spam folder on your rescue email account as well as the inbox, then you could try contacting iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
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