I am trying to restore a locked device where password is unknown.
iTunes goes to restore, iPhone Software Update goes to 18,000 hours remaining, then stops with error 9006. I have done the same thing on a different device, restore took about 8 minutes, so network connection is fine.
I've retried this restore on the locked device about 6 times, same result.
Here is the background. I manage mobility for my company. I have an iPhone 5 from a terminated employee that we are trying to reset and redeploy. We do not know the passcode for the device and cannot contact the terminated employee as the parting was not amicable.
So, held down power and home keys while device was disconnected, until it shut down. Held down home key while reconnecting the device. Window opened in iTunes saying it had detected a device in recovery mode and the device would have to be restored. Clicked on Restore iPhone, window opened asking if I want to restory the iPhone to factory settings. I clicked on Restore and Update. iOS 7.1 update opens, accepted license agreement and download begins. Hours remaining continually counts up until it hits anywhere from 14,000+ to 18,000+ hours remaining, then stops with error message: "There was a problem downloading the software for the iPhone "iPhone". An unknown error occurred (9006). Make sure your network settings are correct and your network connection is active, or try again later." Then I get the message that iTunes cannot connect to the device because it is locked with a passcode and I need to enter the passcode to proceed. In other words, back to square one.
I have my own iPhone 5, so I backed it up and repeated the same steps to restore it to factory settings, took about 8 minutes with no errors, so I know there is no issue with my network connection.
I need to get this device restored so we can redeploy it. Any suggestions are much appreciated.
Yes, you will still get the prompt.
I meant reset then try the recovery mode restore again.
You can also try DFU Mode.
DFU (Device Firmware Update) Mode is different than Recovery Mode.
DFU Mode is a special mode where the device can still interface with iTunes, yet it does not load the iBoot bootloader.
DFU Mode:
Plug your device into your computer.
Turn off the device.
Hold the Power button for 3 seconds
Hold the Home button without releasing the Power button for 10 seconds
Release the Power Button but keep holding the Home button
Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode
NOTE: Make sure the device screen is blank and no logos are present. Be patient, it make take several trys.
Similar Messages
-
My iPhone 5S says it's disabled and to connect to iTunes, iTunes says it needs 4 digit pass code. I tried to restore it but device wasn't recognised. Any ideas? I only got it yesterday.
How did the passcode get on the phone to begin with, if you "only got it yesterday"? Regardless, to remove it, you'll have to force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808
This will remove the passcode. -
There was some updayts for my iPad 4 automatically downloaded. After installing it, the iPad began to restart itself every few minutes.
I tryed to update my iPad using iTunes. After connecting to MacBook Pro, where is installed all latest software, iPad is recognised as "iPad", Serial Number: n/a. iTunes run recovery mode, trying to restore iPad firmware, and in the end unknown error occured (3). Tried many times, not results. And now iPad stays only in recovery mode, can't switch it off. How can I solve this problem please?When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547
-
i tried to restore it and it said the an unknown error has occured, error 3194.
3194 means that iTunes cannot contact the update server to verify the update. This can happen if the servers are being over loaded, or if the hosts file on your computer has been modified. HINT: This can also happen if your iPod was ever jail broken...
Use the Search function. If you cannot find the answer here, try using Google... -
Trying to update iphone 4s to ios 8. Install failed for "unknown reasons". Trying to restore I phone from I tunes, asked for password to complete restore. I enter ITunes password and then iphone lock password and neither is accepted. What password is required?
I think the password it asked is the one that you used to encrypt iPhone backup.
-
I am tryint to restore my locked ipad 2, however, in itunes I get 2 popup messages. The first pop up says "itunes can not connect to ipad because it is locked and requires a password" So I attempted to restore the ipad and an error message "itunes can not connect to this iPhone because of an unknown error occurrred"... Does anyone know what I do next?
m12pru wrote:
for some reason that link is taking me to 4oD
How bizarre, try this again http://support.apple.com/kb/TS3694#error1015 -
When trying to restore my new iphone from the old, it asks for a password once I try to restore. Every password I try is incorrect. It will not allow me to restore.
This is asked and answered mnay times every day. The forum search abr is on the right side of this page.
Disable your firewall/security software. -
Trying to restored my 4s but I get an unknown error occured (9)
trying to restore my 4s but i get an unknow error occured (9)
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Has the firmware been modified before you updated the iOS? If yes, this error could be a result of a jailbreak. -
My ipad keeps crashing and this time it won't come back on it just keeps telling me to connect to itunes which I did and it just keeps telling me it can't restore this ipad because an error has occured! Really need help please?
If it keeps coming up with an unknown error - no error code given - try another computer. If that doesn't work, it's time to take it to an Apple Store or an authorized service center to have the device evaluated.
-
My child's iPod touch is locked. No one knows the password. I have tried connecting to iTunes but since itouch is locked, iTunes will not recognize It. How do I unlock the itouch? The hard reset does not work either.
iOS: Unable to update or restore
-
Trying to restore my old user id password but won't send me the link to my email
Hello I'm trying to reset my password for a old email I used for a previous iPhone is there a way to help me restore and solve this problem thank you
Then that sounds to be the Apple ID that owns this Mac, the OS and any preinstalled apps. Did that Apple ID set the Mac up when new?
-
I tried to upgrade my iPhone 4 with iOS 6 through wifi but the phone locked up. I tried to restore it on my Mac but an unknown error (1) popped up and won't let me restore it. Any advice?
Same problem here and I did everything Stefane did (except trying it on all those different computers ) and I'm still stuck. I keep trying to restore it hoping one time it will work. I'm lost without my phone!
-
HT201210 trying to restore ipod and I get an unknown error
Trying to restore ipod touch and I get an unknown error.
What is the complete wording of the error message?
-
TS3694 trying to restor my ipad 2 and am gettingunkown error (2)
hi trying to restor my i pad and keep getting unknown error (2)
This probably relates to security software problems on your computer.
See here: http://support.apple.com/kb/ts3694#error2 -
Trying to restore contacts on new 5s icloud has back up.
Trying to restore contacts on 5s my password got changed and I can't change it on my phone have 2 phone on the account.
Trying to restore contacts on 5s my password got changed and I can't change it on my phone have 2 phone on the account.
Maybe you are looking for
-
Unable to SAVE data through a data form in Hyperion Planning
Hi, I recently migrated an application from development to QA using the LCM tool and refreshed the outline into Essbase using Planning Web. Once completed, i loaded the level0 data and aggregated it. I opened a data form and tried to SAVE data and i
-
Adobe Premier elements 11 not playing any MOV files.
Good Morning: I have been trying to get my Elements 11 to acccept MOV from my camera, Iphone 4s, Iphone 5 and Ipad air and it gives me "Cannot open" every time. Anything I can try or is there a patch? Thank you Bruce
-
I am running out of ICloud storage space of 5 KB. It looks as if my phone is the one that is using more space. If all my info links to both do I need to back up the phone?
-
I have a 6085 and all of sudden my "settings" icon and the sub-menus on the menu have disappeared and now I have two mail setting but the book doesn't help in any way. I don' recall doing anything to change the menu. Anybody able to help,please?
-
AR 31 and AR32 - Edit and Create worklist
Hello Experts, I am facing a strange situation with AR31 and AR32. When we try to execute the transaction by test id's an error message comes starting "No data was selected". When I check with my id for the same combination there is data. SU53 and ST